Our analysts spent hundreds of hours researching and comparing customer service software to find the top performers across a range of business needs. View Scores by: * Best Overall * SelectHub Award Winners * Agent Productivity * AI-based Capabilities * Call Center Management * Email Management * Live Chat * Platform Capabilities * Reporting and Analytics * Security and Compliance * Ticket Management * Integrations and Extensibility * Show more.. * Show less.. The table below highlights the strengths and pricing of the top customer service software overall to help you find your ideal match. Compare up to **5 products** at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product Score i Our Overall analyst rating for Customer Service Software products is based on scores in our selection platform for 87 functional requirements and 11 technical requirements. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). Best For Top Features Start Price Free Trial [Freshdesk ](#product-freshdesk) 99 Details Best Overall, AI-based Capabilities, Agent Productivity \+ 5 more ![Freshdesk Awards](https://www.selecthub.com/site/assets/img/analysts-pick.svg "Analyst’s Pick") Best Overall Best for AI-based Capabilities Best for Agent Productivity Best for Call Center Management Best for Integrations and Extensibility Best for Ticket Management [AI-based Capabilities, ](#leaderboard-compare-section) [Agent Productivity, ](#leaderboard-compare-section) [Call Center Management ](#leaderboard-compare-section) $15 Per User, Monthly [Salesforce Service Cloud ](#product-salesforce-service-cloud) 96 Details Best for Call Center Management, Email Management [Call Center Management, ](#leaderboard-compare-section) [Email Management, ](#leaderboard-compare-section) [Live Chat ](#leaderboard-compare-section) $25 Per User, Monthly [Zendesk ](#product-zendesk) 96 Details Best for Integrations and Extensibility [Integrations and Extensibility, ](#leaderboard-compare-section) [Live Chat, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $19 Per Agent, Monthly [LiveAgent ](#product-liveagent) 92 Details Best for Integrations and Extensibility [Integrations and Extensibility, ](#leaderboard-compare-section) [Live Chat, ](#leaderboard-compare-section) [Security and Compliance ](#leaderboard-compare-section) $15 Per Agent, Monthly [HappyFox ](#product-happyfox) 91 Details Best for Integrations and Extensibility, Ticket Management [Integrations and Extensibility, ](#leaderboard-compare-section) [Live Chat, ](#leaderboard-compare-section) [Reporting and Analytics ](#leaderboard-compare-section) $25 Per User, Monthly [HubSpot Service Hub ](#product-hubspot-service-hub) 91 Details Best for AI-based Capabilities, Email Management [AI-based Capabilities, ](#leaderboard-compare-section) [Email Management, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $90 Per Seat, Monthly [TeamSupport ](#product-teamsupport) 91 Details Best for AI-based Capabilities [AI-based Capabilities, ](#leaderboard-compare-section) [Live Chat, ](#leaderboard-compare-section) [Reporting and Analytics ](#leaderboard-compare-section) $49 Per Agent, Monthly [Vision Helpdesk ](#product-vision-helpdesk) 89 Details −−− [Live Chat, ](#leaderboard-compare-section) [Platform Capabilities, ](#leaderboard-compare-section) [Reporting and Analytics ](#leaderboard-compare-section) $30 Monthly [Zoho Desk ](#product-zoho-desk) 89 Details Best for AI-based Capabilities [AI-based Capabilities, ](#leaderboard-compare-section) [Reporting and Analytics, ](#leaderboard-compare-section) [Platform Capabilities ](#leaderboard-compare-section) $12 Per User, Monthly [LiveChat ](#product-livechat) 88 Details −−− [Agent Productivity, ](#leaderboard-compare-section) [Security and Compliance, ](#leaderboard-compare-section) [Reporting and Analytics ](#leaderboard-compare-section) $20 Per User, Monthly Compare Products Compare [See All Customer Service Software ](#view-products) #### Methodology: How We Score Products Here's how our rankings work. ##### How we collect the data * **Selecting products to score:** We define the category scope, including what features should be included for this type of software. Our analysts identify all products that fit the defined scope, then narrow down to 15 based on market presence, user ratings, feature comprehensiveness, and category fit. * **Default scoring process:** Our analysts complete a 100+ question RFI for each product using publicly available data from user reviews, product demos, documentation, vendor websites, and case studies. * **Verification program:** Vendors can pay for our analyst-led verification service. Their product team submits responses to our standard category RFI, which our analysts then independently review and validate. **Note:** Vendors can't pay to rank or influence their position on our leaderboards. Our scoring criteria is the same for all products, whether a vendor partners with us or not. ##### What we score For our analysis of customer service software, we scored 87 features across these groups: * Agent Productivity * AI-based Capabilities * Call Center Management * Email Management * Live Chat * Platform Capabilities * Reporting and Analytics * Security and Compliance * Ticket Management We also scored 11 technical capabilities in these groups: * Integrations and Extensibility ##### How we score and weight features Our Analyst Score measures what you get out of the box versus what requires add-ons, integrations, or custom development — because implementation complexity and hidden costs matter to your decision. Here’s how our scoring scale works: | Level of Support | Score | Description | | ----------------------------------- | ----- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Fully Supported Out of the Box | 100 | This feature is comprehensively supported out of the box with industry-leading capabilities and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Moderately Supported Out of the Box | 85 | This feature is moderately supported out of the box and is immediately available after installation, without needing any additional modules, integrations, or custom development. | | Supported with Workarounds | 70 | This feature is not directly available in the software but can be accomplished using other built-in features or any other workarounds, without any additional cost. | | Supported with Additional Modules | 60 | This feature is available through additional modules or products from the vendor at an additional cost. | | Supported with Partner Integrations | 50 | This feature is available through additional integrations, plugins, or marketplace applications from a third-party vendor at an additional cost. | | Supported with Custom Development | 25 | This feature is not built in, and cannot be added by purchasing additional modules or integrations, but can be custom developed using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. | | Not Supported | 0 | This feature isn't supported. | Each feature carries a default priority — high, medium, or low — set by our analysts based on market research. Higher-priority features have more influence on the final Analyst Score. You can view all priority assignments for free in our comparison platform. ![Best overall award](https://www.selecthub.com/display/images/best%20overall.svg) [ ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/) Analyst Score 99 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034)) Good For: Small & medium companies Best For: AI-based Capabilities Agent Productivity Call Center Management Integrations and Extensibility Ticket Management Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 10010010093941001001001000255075100 expand scores * Pros & Cons * Review * Key Features * Media * Pricing * Intuitive interface cuts onboarding time and gets new agents productive faster * Scales from small teams to large operations with flexible plans and customization * Mobile apps let agents manage and update tickets while away from their desk * Automatic ticket assignment routes work to agents by workload and skills * Free plan is restrictive, locking automation, advanced reporting and integrations behind paid tiers * Building custom reports is time-consuming and needs some technical know-how * Interface and support resources are mostly English, limiting multilingual teams * Ticket management can feel clunky and email formatting is tedious [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) [ ![Ritika Dixit](https://www.selecthub.com/wp-content/uploads/2020/12/Ritika-96x96.jpg) Written By Ritika Dixit, Technical Content Writer ](https://www.selecthub.com/author/ritika-dixit/) **Bottom line:** Freshdesk is a strong customer service pick if you're a small or mid-sized team that wants an easy-to-use, scalable help desk without a lot of technical overhead. It's less of a fit if you need deep reporting or broad language support out of the box. The interface is the big draw. Agents pick it up quickly, which helps if you deal with high turnover or seasonal spikes in tickets. You can also tailor workflows, portals and ticket forms to match how your support team actually works. It plays well across channels, pulling email, phone, chat and social messages into one place. There's a free plan for up to 10 agents, but it's limited. To get automation, advanced reporting and telephony, you'll move to a paid tier starting at $15 per agent per month. If your support runs on complex workflows or serves a multilingual customer base, the reporting and language gaps may push you elsewhere. For a mobile workforce or a team that values simplicity, it's a comfortable fit. [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) * **Collaborative ticketing** – Turns customer issues from different channels into tickets, then prioritizes and assigns them by keyword so the right agent picks them up. * **Omnichannel support** – Brings email, phone, chat, website, WhatsApp, Facebook and Twitter into one view so you can resolve queries without switching tools. * **AI chatbots** – Answer common customer questions instantly, taking routine work off agents so they can focus on harder issues. * **Field service management** – Schedule tasks and technician groups by location and priority, with a dashboard that tracks appointments and field team workloads. * **Customer self-service** – Surfaces knowledge base articles and suggestion pop-ups, and converts critical community issues into trackable tickets. [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/freshdesk/) [Visit Site](https://www.freshworks.com/freshdesk/) * **Q: Is Freshdesk free?** A: Freshdesk offers a free plan that's suitable for small teams or those starting out. It allows for up to 10 agents and includes basic ticketing, self-service portal, and reporting functionalities. However, to unlock features like automation, advanced reporting, and telephony integrations, you'll need to upgrade to a paid plan. Considering this limitation, it's crucial to assess your team size and specific needs before deciding if the free plan is the right fit. * **Q: How much does Freshdesk cost per agent?** A: Freshdesk offers tiered pricing plans, with costs varying based on the number of agents and features included. The paid plans start at $15 per agent/month for the Growth plan, offering functionalities like custom fields, team collaboration tools, and basic SLA management. Pro and Enterprise plans offer progressively more advanced features at $49 and $69 per agent/month respectively, catering to larger teams with complex workflows and advanced reporting needs. It's important to carefully evaluate your team size, required features, and budget to determine the most cost-effective plan for your Help Desk operation. * **Q: Are there any hidden costs with Freshdesk?** A: While Freshdesk's pricing structure is transparent, there can be additional costs to consider. These might include: additional storage for large file attachments, custom app integrations for specific functionalities not natively offered, and training for your team to fully utilize the platform's capabilities. Being aware of these potential add-ons ensures you have a clear picture of the total cost of ownership when budgeting for your Freshdesk implementation. [Request Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) [Visit Site](https://www.freshworks.com/freshdesk/) [ ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [Salesforce Service Cloud](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) Analyst Score 96 Compare User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Salesforce%2BService%2BCloud&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1e4d36177d71bbb3558e43af9577d70e-1d74ac6aa2be1ccafd8378a3ad31d430%2Fresources%2Fnormal%2Flogo.png%3F1693316596&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Salesforce+Service+Cloud&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/1e4d36177d71bbb3558e43af9577d70e-1d74ac6aa2be1ccafd8378a3ad31d430/resources/normal/logo.png?1693316596)) Good For: Medium & large companies Best For: Call Center Management Email Management Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 8793100100100100100100950255075100 expand scores * Pros & Cons * Review * Key Features * Media * An intuitive interface helps support agents find what they need to resolve issues quickly * Case management tracks and routes customer cases so issues get resolved on time * Tight integration with Sales Cloud and Marketing Cloud gives one view of every customer interaction * Reporting and analytics surface customer trends and let you measure agent performance * The depth of the platform creates a steep learning curve that can overwhelm new users * Customizing the software takes time and often needs a consultant or developer * Connecting it to other systems gets complex and may require outside help * Some users find reports hard to read and slow to generate [Read Full Review](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [Visit Site](https://www.salesforce.com/service/cloud/) **Bottom line:** Salesforce Service Cloud fits you best if you run a medium to large support operation and want one place to manage every customer interaction. It's less of a fit if you're a small team that needs something simple to set up and run. Users like how easy the interface is to work in once they're up to speed, and the case management tools keep agents connected to the answers and activities they need. If you already use other Salesforce products, the integration is a real draw since it ties your support, sales, and marketing data together. The tradeoff is complexity. You'll likely face a learning curve, and tailoring the software to your needs can take time and outside help. Some users also run into slow or hard-to-read reports. Pricing starts at $25 per user per month, but the real cost depends on how many agents you have and which features you turn on. If you want a scalable help desk and you're ready to invest in setup, it's a strong pick. [Read Full Review](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [Visit Site](https://www.salesforce.com/service/cloud/) * **Case management** – Agents track and resolve cases faster while an AI-powered routing system assigns each issue to the most appropriate rep. * **Omnichannel routing** – Engage customers across web, phone, email, chat, social media, and video, then route cases by priority, complexity, and agent availability. * **Knowledge base** – Customers and agents pull answers from ready-made articles, with incident management and KCSv5 verification keeping content accurate. * **Service Cloud Voice** – Built on Amazon Connect, it adds IVR, cloud telephony, and call routing so agents solve phone issues quickly with CRM data on hand. * **Service analytics** – Einstein surfaces trends and predictive insights, helping agents spot product issues and churn risk before they grow. [Read Full Review](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [Visit Site](https://www.salesforce.com/service/cloud/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [Visit Site](https://www.salesforce.com/service/cloud/) [ ](https://www.selecthub.com/p/help-desk-software/zendesk/) [Zendesk](https://www.selecthub.com/p/help-desk-software/zendesk/) Analyst Score 96 Compare User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $19Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Zendesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) Free Trial: 14 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221)) Good For: Any company size Best For: Integrations and Extensibility Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 93869893100100100100930255075100 expand scores * Pros & Cons * Review * Key Features * Media * Intelligent ticket routing matches customers to the right agent and speeds up resolution times * Omnichannel support pulls phone, chat, email and social conversations into one connected view * Built-in knowledge base and help center tools let customers solve common issues on their own * The platform scales from small teams to large support operations without switching tools * Advanced reporting tools are limited, especially on the cheaper plans * Higher-tier plans get expensive, which can be tough for small teams to justify * The depth of features and customization options makes for a steeper learning curve * Reaching Zendesk's own customer support can be frustrating for some users [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Written By Kriti Sahay, Technical Content Writer ](https://www.selecthub.com/author/kriti-sahay/) **Bottom line:** Zendesk is a scalable customer service platform that works well whether you're a small support desk or a large operation handling thousands of tickets. You get strong ticketing, omnichannel coverage and self-service tools in one place. It's a better fit if you want room to grow than if you need something dead simple out of the box. The platform really clicks for teams juggling support across phone, chat, email and social. Everything lands in one workspace, so agents keep context as conversations move between channels. Intelligent routing sends tickets to the right person based on availability and skill, which helps when volume runs high. You'll also lean on plenty of integrations here, including CRM systems, project tools and Slack. The flip side is depth. All that customization means new agents take longer to get comfortable, and you'll want onboarding time built in. Pricing is where smaller teams feel the pinch. Plans start affordable but climb quickly toward the enterprise tiers, and advanced reporting sits behind the pricier options. If budget is tight or you need rich analytics on a cheaper plan, weigh that before you commit. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) * **Ticketing system** – Handles support tickets with automation, custom fields, dynamic forms, SLAs and time tracking so issues don't slip through the cracks * **Omnichannel support** – Connects email, phone, chat, chatbots, WhatsApp, Facebook and Twitter so customers reach you wherever they already are * **Messaging and live chat** – Lets customers get instant answers from bots and hand off to a live agent whenever a conversation needs a human * **Help center** – Gives customers knowledge base articles and automated suggestions for self-service, and turns recurring community issues into trackable tickets * **Voice support** – Plugs into 90+ telephone providers and adds call transcription, redaction and quality assurance to your phone channel [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/zendesk/) [Visit Site](https://www.zendesk.com/) [ ](https://www.selecthub.com/p/help-desk-software/liveagent/) [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) Analyst Score 92 Compare User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $15Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Good For: Any company size Best For: Integrations and Extensibility Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 915094861009375100910255075100 expand scores * Pros & Cons * Review * Key Features * Media * Combines email, live chat, phone and social media into one shared inbox * Automated ticket distribution and routing speed up query resolution * Users find it easy to learn and navigate from day one * Entry-level plan is affordable for small teams * Mobile app needs work on notifications, features and design * The interface feels dated compared to newer help desks * Integration options for social and chat platforms are somewhat limited * The session logs you out after a stretch of inactivity [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) **Bottom line:** LiveAgent is a solid all-in-one help desk if you want every support channel in one place. It pulls email, live chat, phone calls and social media into a single inbox, so you're not jumping between tools to answer customers. It works for teams of any size. Small teams get a lot of features for a low starting price, and larger support operations get advanced ticketing, call center tools and SLA-based automation to keep up with volume. Users like how quick it is to pick up, and they rate the support team highly. The tradeoff is the interface feels dated, and the mobile app falls short on design and features, so field agents may get frustrated. If you mainly support customers from a desk and want broad channel coverage without a steep learning curve, it's a good fit. If you lean heavily on mobile or need deep social and chat integrations, look closely before you commit. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) * **Ticketing system** – Handle inquiries from one inbox, update ticket status and route cases automatically so queries get resolved faster. * **Call center** – Manage customer calls on one platform with IVR, call routing, a website call button and callback for missed calls. * **Automated replies** – Set rules that transfer tickets, add tags and resolve cases with little manual work to cut response time. * **Customer portal** – Build knowledge bases with articles, guides, videos and forums so customers can solve problems on their own around the clock. * **Analytics and reports** – Track agent rankings, customer satisfaction, SLA compliance and channel performance to see where support can improve. [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/liveagent/) [Visit Site](https://www.liveagent.com/) [ ](https://www.selecthub.com/p/help-desk-software/happyfox/) [HappyFox](https://www.selecthub.com/p/help-desk-software/happyfox/) Analyst Score 91 Compare User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=HappyFox&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd3e0f226df6865b28fb677548370f467-6669d244fe3a191bd1a1e7fba2cdae60%2Fresources%2Fnormal%2Flogo.png%3F1693317493&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HappyFox&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/d3e0f226df6865b28fb677548370f467-6669d244fe3a191bd1a1e7fba2cdae60/resources/normal/logo.png?1693317493)) Good For: Any company size Best For: Integrations and Extensibility Ticket Management Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 93645086100851001001000255075100 expand scores * Pros & Cons * Review * Key Features * Media * Omnichannel ticketing pulls email, chat, phone, and social requests into one place * Rules-based automation routes tickets and cuts repetitive manual work for agents * An intuitive interface speeds up onboarding and shortens agent training time * Integrations with CRM, email, and other tools tie support into existing workflows * Limited customization makes it hard to tailor the platform to specific workflows * Reporting and analytics fall short of the depth found in competing tools * Some users hit slow load times and occasional glitches that slow them down * Pricing can feel steep for larger teams or those wanting advanced features [Read Full Review](https://www.selecthub.com/p/help-desk-software/happyfox/) [Visit Site](https://www.happyfox.com/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** HappyFox is a help desk built for small to medium-sized teams that want to run customer support from one place without a steep learning curve. If you're juggling requests across email, chat, phone, and social, it pulls them into a single queue you can actually manage. It's less of a fit if you need deep reporting or heavy customization. You'll get the most out of it if ease of use matters more than configurability. Users like how quickly new agents pick it up, which keeps training light. It works across sectors like IT, SaaS, e-commerce, healthcare, and education. Automation is where it really clicks. You can set rules to route tickets and handle routine steps, so agents spend their time on the tougher cases instead of busywork. The tradeoffs are worth weighing. Customization is limited, advanced reporting isn't its strong suit, and pricing can climb for bigger teams. Plans start at $25 per user per month, which is reasonable for a small team but adds up as you grow. [Read Full Review](https://www.selecthub.com/p/help-desk-software/happyfox/) [Visit Site](https://www.happyfox.com/) * **Omnichannel ticketing** – Turns email, chat, phone, social media, and web requests into tickets so you track everything from one queue * **Smart rules automation** – Set trigger conditions to automate everyday actions and ticket routing, so nothing slips through the cracks * **Multilingual knowledge base** – Lets customers find answers through FAQs and articles in several languages, freeing agents for harder issues * **SLA management** – Automates ticket reassignment and escalations based on SLAs and response counts to keep your team on track * **Integrations** – Connect with CRM, email, and other business tools so support ties into the workflows your team already runs [Read Full Review](https://www.selecthub.com/p/help-desk-software/happyfox/) [Visit Site](https://www.happyfox.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/happyfox/) [Visit Site](https://www.happyfox.com/) [ ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [HubSpot Service Hub](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Analyst Score 91 Compare User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $90Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=HubSpot%2BService%2BHub&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+Service+Hub&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148)) Good For: Any company size Best For: AI-based Capabilities Email Management Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 92100631008610010088910255075100 expand scores * Pros & Cons * Review * Key Features * Media * Tight CRM integration gives agents a full view of every customer interaction * Automated ticket routing and follow-ups free agents to handle complex issues * A built-in knowledge base lets customers self-serve and cuts ticket volume * Conversational ticketing pulls email, live chat and social into one support flow * Limited options to customize the interface, workflows and reporting to fit your needs * Connecting it to other business systems can be tricky and create data silos * Reporting features feel thin when you need to track detailed performance metrics * A steep learning curve means new agents need real training to get up to speed [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) [ ![Anjali Gupta](https://www.selecthub.com/wp-content/uploads/2021/08/Anjali-Headshot-96x96.png) Written By Anjali Gupta, Technical Content Writer ](https://www.selecthub.com/author/anjali-gupta/) **Bottom line:** HubSpot Service Hub works well if you want a help desk built around your CRM, where support, ticketing and customer history all live in one place. It's a strong pick when you care about ease of use and a complete view of each customer. The platform suits you whether you're a small team or a large one, but the cost leans premium. If you have a tight budget, it may feel expensive next to other help desk options. Its real strength is the connection to HubSpot's CRM. You can track interactions across sales, marketing and support, which makes for a more personalized experience. The interface is friendly enough that non-technical users can find their way around. Just know that setup and configuration can get involved, so it's a better fit if you have some IT support to lean on. If you want a CRM-first support tool and can handle the price, it's worth a close look. [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) * **Live chat** – Help website visitors in real time and route them automatically to the right person, with full context on the conversation * **Shared inbox** – Pull live chat, email, Facebook Messenger and more into one universal inbox so the whole team can see and reply * **Customer portal** – Give clients a secure space to track their tickets and keep conversations with agents going until issues are resolved * **Feedback surveys** – Send NPS, CES, CSAT and custom surveys to gauge how customers feel and gather input to improve service * **Conversation intelligence** – Capture details from every call automatically and use AI-powered insights to coach agents and track performance [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [Visit Site](https://www.hubspot.com/service/) [ ](https://www.selecthub.com/p/help-desk-software/teamsupport/) [TeamSupport](https://www.selecthub.com/p/help-desk-software/teamsupport/) Analyst Score 91 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $49Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=TeamSupport&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37%2Fresources%2Fnormal%2Flogo.png%3F1693317145&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=TeamSupport&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/16fc18d787294ad5171100e33d05d4e2-0a6c65b6e493f6d880badcbdcff16b37/resources/normal/logo.png?1693317145)) Good For: Medium & large companies Best For: AI-based Capabilities Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 92100448210088100100990255075100 expand scores * Pros & Cons * Review * Key Features * Media * Omnichannel support pulls email, phone, chat and social into one shared view of each customer * Automation handles ticket routing and escalation, freeing agents to work on harder issues * Reporting tracks KPIs and team performance so you can make data-backed support decisions * A self-service knowledge base lets customers find answers on their own and cuts ticket volume * Some users find the interface cluttered and hard to navigate when hunting for features * Creating tickets in certain areas is tricky, and knowledge base entries can turn into articles instead * Pricing runs higher than some competitors, which can sting for smaller budgets * Some users report slow response times and technical issues that slow them down [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) **Bottom line:** TeamSupport is a help desk platform built for support teams that juggle high ticket volumes across many channels. If you want one place to manage email, phone, chat and social conversations, it's a strong fit. Smaller teams on a tight budget may find it more than they need. It works well when your support operation is growing and getting more complex. The automation and skill-based routing help you keep up as ticket volume climbs, and managers get tools to balance workloads and track agent performance. It plays nicely with tools you likely already run. Native integrations connect it to Salesforce, Microsoft Teams, Jira, Slack and more, so agents see customer history without jumping between apps. The tradeoff is cost and a bit of a learning curve. Pricing starts at $49 per agent per month, which sits above some rivals, and a few users find the interface busy at first. If your priority is deep reporting and channel coverage over a bare-bones setup, it earns its keep. [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) * **Omnichannel support** – Connect with customers on their preferred channel and keep email, phone, chat and social in one view so history is ready for the next contact * **Ticket management** – Link a support inbox and let the help desk route or escalate tickets to the right person using flexible, customizable rules * **Customer sentiment** – AI-powered analysis reads customer tone in real time so you can prioritize tickets and spot support opportunities early * **Ticket collision prevention** – See when a teammate is viewing the same ticket and chat with them on the case to avoid duplicate replies * **Visual support suite** – Agents can attach images, webcam recordings and screencasts to a ticket to walk customers through fixing a problem [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/teamsupport/) [Visit Site](https://www.teamsupport.com/) [ ](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Vision Helpdesk](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) Analyst Score 89 Compare User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $30Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Vision%2BHelpdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3%2Fresources%2Fnormal%2Flogo.png%3F1693317880&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vision+Helpdesk&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/0f9a0878fcaf0dde29b4e487aa8bbb44-4a1598dbd96b2bcf8d4c935b2e982bf3/resources/normal/logo.png?1693317880)) Good For: Small & medium companies Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 9029508610010010084950255075100 expand scores * Pros & Cons * Review * Key Features * Media * Centralized inbox pulls email, phone, and chat into one place so agents stop juggling tools * Automation handles ticket routing and status updates, freeing agents for tougher issues * Customizable workflows let you shape ticket handling around your own support process * An easy, intuitive interface gets new agents productive without much training * Customization hits limits, and some users can't fully tailor it to their needs * Slow loading and occasional glitches can drag down agent productivity * Reporting falls short for users trying to pull deeper insights and track key metrics * Integration options are thin, which frustrates users wanting a more connected workflow [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) **Bottom line:** Vision Helpdesk fits you if you want one place to handle customer support across email, phone, chat, and social, with room to shape it around your own process. It works for support teams of all sizes, including IT service desks that need asset management and remote control. Users like how quickly new agents pick it up, and the customizable workflows mean you can match it to how your team already works. Reporting gives you a read on team performance and customer satisfaction, though some users feel it doesn't go deep enough. Where you'll hit friction is integrations. The open API helps, but several users find the built-in connections limited and want a more connected setup. A few have run into slow loading too. Pricing starts at $30 per month, which keeps it within reach for smaller teams. If you need a flexible, self-service-friendly help desk and can live with some reporting and integration gaps, it's worth a look. [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) * **Ticket management** – Split, merge, and link tickets, assign one request to multiple agents, and add private notes so your team handles cases the way they need to * **Multichannel support** – Turn emails, chats, phone calls, and Facebook and Twitter posts into tickets, so every customer message lands in one queue * **SLA and escalation rules** – Set workflow rules that escalate tickets and track turnaround, helping you keep responses on time * **Knowledge base and forums** – Publish categorized articles and community content so customers can answer their own questions and cut support volume * **Time tracking and billing** – Record time spent on queries, build invoices, and let clients pay online through integrated payment gateways [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/vision-helpdesk/) [Visit Site](https://www.visionhelpdesk.com) [ ](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Zoho Desk](https://www.selecthub.com/p/help-desk-software/zoho-desk/) Analyst Score 89 Compare User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $12Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Zoho%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed%2Fresources%2Fnormal%2Flogo.webp%3F1718839281&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+Desk&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281)) Good For: Any company size Best For: AI-based Capabilities Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 951005191829610083930255075100 expand scores * Pros & Cons * Review * Key Features * Media * Fast, easy setup gets a help desk running quickly without heavy configuration * An intuitive interface helps small support teams start handling tickets right away * Tightly integrated tools across email, CRM, chat and conferencing keep support work in one place * Omnichannel ticketing pulls email, phone, chat and social into a single view * Connecting it to your own domain can get tricky during setup * Limited automation and workflow customization, with many options open only to admins * Some users find customer support functions lacking when issues come up [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) **Bottom line:** Zoho Desk is a strong fit if you want an affordable, easy-to-run help desk for managing customer support across channels. It works well for small and mid-sized teams, but it scales up to larger ones too. You'll get the most out of it if you're already using other Zoho tools. It ties into CRM, messaging and conferencing, so your support work stays connected instead of scattered across separate apps. Setup is quick and the interface is easy to pick up, which matters if you're standing up a help desk for the first time. The tradeoff is customization. Many automation and workflow options are locked to admins, and deeper changes take more effort. Pricing starts around $12 per agent per month, which is competitive, but users find the plan structure confusing. Explore the tiers carefully before you commit so you know which features sit behind which plan. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) * **Ticket management** – Handle customer tickets across multiple channels, departments, products and brands, with separate departments to route queries to the right team. * **Zia AI assistant** – Lean on contextual AI tools like reply assistance and sentiment analysis to answer tickets faster and keep response quality high. * **Self-service portals** – Give customers a knowledge base and self-service options so they can solve common issues without opening a ticket. * **Extensibility** – Connect the help desk to other software through extensions, custom code and SDKs, and build your own mobile apps to fit your workflow. * **Insights and reporting** – Track team performance through dashboards and reports, plus tools like Radar for a mobile manager view of progress. [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [Visit Site](https://www.zoho.com/desk/) [ ](https://www.selecthub.com/p/live-chat-software/livechat/) [LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) Analyst Score 88 Compare User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $20Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=LiveChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveChat&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)) Good For: Any company size Feature Scores Agent Productivity AI-based Capabilities Call Center Management Email Management Live Chat Platform Capabilities Reporting andAnalytics Security andCompliance Ticket Management 9993507994939698820255075100 expand scores * Pros & Cons * Review * Key Features * Media * **Seamless Customer Support:** LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction. * **Personalized Interactions:** Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty. * **Increased Conversion Rates:** LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel. * **Improved Team Collaboration:** LiveChat fosters collaboration between agents, allowing them to transfer chats seamlessly and share customer information for effective problem-solving. * **Comprehensive Analytics:** LiveChat offers robust analytics that provide valuable insights into customer behavior, enabling businesses to optimize their live chat strategy and measure its impact. * **Inconsistent Agent Availability:** Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction. * **Limited Customization Options:** Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs. * **Data Security Concerns:** Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches. * **Delayed Response Times:** Slow response times can lead to frustration and abandonment, especially during peak hours when users expect immediate assistance. * **Lack of Proactive Engagement:** Live chat software that lacks proactive engagement features limits the ability of businesses to initiate conversations and proactively address customer needs. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) * **Ticketing System:** This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched. * **Chat Routing:** This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from. * **Reporting:** A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS. * **Marketplace:** LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp. * **Eye-Catcher:** This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat. [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/live-chat-software/livechat/) [Visit Site](https://www.livechat.com/) #### Filter Products (80) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Analyst Verified Apply Reset filters ## All Customer Service Software Showing 1 - 20 of 80 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) Analyst Rating User Sentiment [ Kustomer by Kustomer ](https://www.selecthub.com/p/customer-service-software/kustomer/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/kustomer/) Start Price: [ $5,000Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Kustomer&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79a23b3b9ac3c3c789b319b86d784613-494de1d80de54ad32112a816bbcce7ca%2Fresources%2Fnormal%2Flogo.png%3F1748916991&price=5) Free Trial: No Good For: Medium & large companies Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.kustomer.com/) Compare the top leaders [ Gladly by Gladly ](https://www.selecthub.com/p/customer-service-software/gladly/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/gladly/) Start Price: [ $38Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Gladly&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2a8a8bde56a1a353f4e5fdd641f0b199-9b67a83393c8dfd5eb3f49384d55b569%2Fresources%2Fnormal%2Flogo.png%3F1735765959&price=2) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.gladly.com/) Compare the top leaders [ SendBird by SendBird ](https://www.selecthub.com/p/customer-service-software/sendbird/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/sendbird/) Start Price: [ $399Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=SendBird&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5bcbb819023630661a60ca318639c604-c557e49f8c083d74ac6dec4f5769f3a3%2Fresources%2Fnormal%2Flogo.png%3F1742313613&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=SendBird&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/5bcbb819023630661a60ca318639c604-c557e49f8c083d74ac6dec4f5769f3a3/resources/normal/logo.png?1742313613)) Good For: Any company size Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://sendbird.com) Compare the top leaders [ Salesforce Service Cloud by Salesforce.com ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) Analyst Score 96 [View Product Details ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) Best For: Call Center Management Email Management Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Salesforce%2BService%2BCloud&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1e4d36177d71bbb3558e43af9577d70e-1d74ac6aa2be1ccafd8378a3ad31d430%2Fresources%2Fnormal%2Flogo.png%3F1693316596&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Salesforce+Service+Cloud&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/1e4d36177d71bbb3558e43af9577d70e-1d74ac6aa2be1ccafd8378a3ad31d430/resources/normal/logo.png?1693316596)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.salesforce.com/service/cloud/) Compare up to 5 products [ Front by FrontApp ](https://www.selecthub.com/p/customer-service-software/front/) Analyst Score 87 [View Product Details ](https://www.selecthub.com/p/customer-service-software/front/) Best For: Email Management Start Price: [ $19Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Front&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6%2Fresources%2Fnormal%2Flogo.png%3F1693319151&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Front&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/37cfff3c04f95b22bcf166df586cd7a9-66f969cf19aa357c095a9674d4630bb6/resources/normal/logo.png?1693319151)) Good For: Small companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://frontapp.com/) Compare up to 5 products [ Hiver by Hiver ](https://www.selecthub.com/p/customer-service-software/hiver/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/hiver/) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Hiver&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F08e546f8f607177ace79a17856033516-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693328307&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Hiver&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/08e546f8f607177ace79a17856033516-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693328307)) Good For: Small companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://hiverhq.com) Compare the top leaders [ Verloop by Verloop ](https://www.selecthub.com/p/customer-service-software/verloop/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/verloop/) Start Price: [ Custom Quote i Verloop doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Service Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Verloop&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4b30ac9887d54b556ace5ffa8810316b-74a9e82c3f6096db627acc47c7b6e4f2%2Fresources%2Fnormal%2Flogo.png%3F1744833094&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Verloop&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/4b30ac9887d54b556ace5ffa8810316b-74a9e82c3f6096db627acc47c7b6e4f2/resources/normal/logo.png?1744833094)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://verloop.io) Compare the top leaders [ eDesk by XSellco Software Limited ](https://www.selecthub.com/p/customer-service-software/edesk/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/edesk/) Start Price: [ $39Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=eDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa66cefccf3f00265d7d3136e3008f5b9-002fa58afd89f0c981df87925df15739%2Fresources%2Fnormal%2Flogo.png%3F1739618920&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=eDesk&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/a66cefccf3f00265d7d3136e3008f5b9-002fa58afd89f0c981df87925df15739/resources/normal/logo.png?1739618920)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.xsellco.com/edesk) Compare the top leaders [ Comm100 by Comm100 Network Corporation ](https://www.selecthub.com/p/customer-service-software/comm100/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/comm100/) Start Price: [ $31Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Comm100&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1138d90ef0a0848a542e57d1595f58ea-f23a63e3b1303beb7cd8358155e1c295%2Fresources%2Fnormal%2Flogo.png%3F1739619119&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Comm100&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/1138d90ef0a0848a542e57d1595f58ea-f23a63e3b1303beb7cd8358155e1c295/resources/normal/logo.png?1739619119)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.comm100.com/livechat/) Compare the top leaders [ HubSpot Service Hub by HubSpot ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Analyst Score 91 [View Product Details ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) Best For: AI-based Capabilities Email Management Start Price: [ $90Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=HubSpot%2BService%2BHub&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+Service+Hub&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148)) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.hubspot.com/service/) Compare up to 5 products [ Dynamics 365 Customer Service by Microsoft ](https://www.selecthub.com/p/customer-service-software/dynamics-365-customer-service/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/dynamics-365-customer-service/) Start Price: [ $50Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Dynamics%2B365%2BCustomer%2BService&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F41c0fb7d37adb58e9cc4b4a82e8a0f46-281eecd2a7d39b9983ba6991625091b1%2Fresources%2Fnormal%2Flogo.png%3F1724907196&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dynamics+365+Customer+Service&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/41c0fb7d37adb58e9cc4b4a82e8a0f46-281eecd2a7d39b9983ba6991625091b1/resources/normal/logo.png?1724907196)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.microsoft.com/en-us/dynamics-365/products/customer-service) Compare the top leaders [ yellow.ai by Bitonic Technology Labs Inc. ](https://www.selecthub.com/p/customer-service-software/yellow-ai/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/yellow-ai/) Start Price: [ Custom Quote i yellow.ai doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Service Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=yellow.ai&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd5a77a8c3d8fe59ce5262af34a4d1c4b-6aadd722a589263ec2f8c33508a95088%2Fresources%2Fnormal%2Flogo.png%3F1693328268&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=yellow.ai&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/d5a77a8c3d8fe59ce5262af34a4d1c4b-6aadd722a589263ec2f8c33508a95088/resources/normal/logo.png?1693328268)) Good For: Medium & large companies Deployment: Cloud, On-Premise User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://yellow.ai/) Compare the top leaders [ TrueLark by Vidurama, Inc. ](https://www.selecthub.com/p/customer-service-software/truelark/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/truelark/) Start Price: [ Custom Quote i TrueLark doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Customer Service Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=TrueLark&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F35fe071cd4426fe8a90666101fff1bf0-7cdab0e6119dc5e3333457d291f9e237%2Fresources%2Fnormal%2Flogo.png%3F1740084749&price=3) Free Trial: No Good For: Any company size Deployment: Cloud User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://truelark.com) Compare the top leaders [ Dixa by Dixa ApS ](https://www.selecthub.com/p/customer-service-software/dixa/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/dixa/) Start Price: [ $39Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Dixa&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F45d38ce7f5231602e24a2103a0300ae6-917375853f72331f69aca77d78a539cd%2Fresources%2Fnormal%2Flogo.png%3F1757113176&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dixa&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/45d38ce7f5231602e24a2103a0300ae6-917375853f72331f69aca77d78a539cd/resources/normal/logo.png?1757113176)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.dixa.com/) Compare the top leaders [ Richpanel by Richpanel ](https://www.selecthub.com/p/customer-service-software/richpanel/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/richpanel/) Start Price: [ $69Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Richpanel&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03d6eca3411c476c682d10e85428c967-a1b3b8de84d3d884f8f29556e04d9d96%2Fresources%2Fnormal%2Flogo.webp%3F1739633363&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Richpanel&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/03d6eca3411c476c682d10e85428c967-a1b3b8de84d3d884f8f29556e04d9d96/resources/normal/logo.webp?1739633363)) Good For: Medium & large companies Deployment: Cloud User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.richpanel.com/) Compare the top leaders [ Samespace by Novanet ](https://www.selecthub.com/p/customer-service-software/samespace/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/samespace/) Start Price: [ $50Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Samespace&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F60e4ac6a656ef4b4fd82aaaf25f14736-3225e934159de502e8b88c8e40fd9630%2Fresources%2Fnormal%2Flogo.png%3F1749003418&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Samespace&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/60e4ac6a656ef4b4fd82aaaf25f14736-3225e934159de502e8b88c8e40fd9630/resources/normal/logo.png?1749003418)) Good For: Any company size Deployment: Cloud User Sentiment: 76% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.samespace.com/) Compare the top leaders [ Helpwise by Helpwise ](https://www.selecthub.com/p/customer-service-software/helpwise/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/helpwise/) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Helpwise&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb76f966aceb7f0ff4e1e86f4c58b0393-177dd20a9e5c7b9f333136c26d0aa159%2Fresources%2Fnormal%2Flogo.png%3F1740085938&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Helpwise&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/b76f966aceb7f0ff4e1e86f4c58b0393-177dd20a9e5c7b9f333136c26d0aa159/resources/normal/logo.png?1740085938)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://helpwise.io) Compare the top leaders [ Kommunicate by Kommunicate ](https://www.selecthub.com/p/customer-service-software/kommunicate/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/kommunicate/) Start Price: [ $83.33Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Kommunicate&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3cb255927d4edc581f4ce3dd813e4e1b-de9cf0ac77b2ee736eaff811f7ead7dd%2Fresources%2Fnormal%2Flogo.png%3F1740057814&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Kommunicate&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/3cb255927d4edc581f4ce3dd813e4e1b-de9cf0ac77b2ee736eaff811f7ead7dd/resources/normal/logo.png?1740057814)) Good For: Any company size Deployment: Cloud User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.kommunicate.io) Compare the top leaders [ Customerly by Customerly ](https://www.selecthub.com/p/customer-service-software/customerly/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/customerly/) Start Price: [ $9Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Customerly&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5e6c70cda1988d563aba2fa39bc65169-e7e973e94d80883687886c864d360206%2Fresources%2Fnormal%2Flogo.png%3F1742496375&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Customerly&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/5e6c70cda1988d563aba2fa39bc65169-e7e973e94d80883687886c864d360206/resources/normal/logo.png?1742496375)) Good For: Any company size Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.customerly.io/) Compare the top leaders [ Callbell by Callbell ](https://www.selecthub.com/p/customer-service-software/callbell/) [View Product Details ](https://www.selecthub.com/p/customer-service-software/callbell/) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Service+Software&product%5Fname=Callbell&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcustomer-service-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F984a8710e96d3210d30c185060159555-6a5637ca0315fe63c6470a5bf20ed274%2Fresources%2Foriginal%2Flogo.svg%3F1740061111&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Callbell&category=Customer+Service+Software&product%5Flogo=https://cdn.selecthub.com/products/984a8710e96d3210d30c185060159555-6a5637ca0315fe63c6470a5bf20ed274/resources/original/logo.svg?1740061111)) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.callbell.eu/en/) Compare the top leaders * < * 1 * [2](https://www.selecthub.com/c/customer-service-software/?page=2) * [3](https://www.selecthub.com/c/customer-service-software/?page=3) * [4](https://www.selecthub.com/c/customer-service-software/?page=4) * [ \> ](https://www.selecthub.com/c/customer-service-software/?page=2) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Deployment Methods](#bg-heading-2) * [Primary Benefits](#bg-heading-3) * [Implementation Goals](#bg-heading-4) * [Basic Features & Functionality](#bg-heading-5) * [Advanced Features To Consider](#bg-heading-6) * [Current & Upcoming Trends](#bg-heading-7) * [Software Comparison Strategy](#bg-heading-8) * [Cost & Pricing Considerations](#bg-heading-9) * [Questions To Ask Yourself](#bg-heading-10) * [Questions To Ask Vendors](#bg-heading-11) * [Next Steps](#bg-heading-12) Related Categories [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) [Knowledge Management Software](https://www.selecthub.com/c/knowledge-management-software/) [Remote Desktop Software](https://www.selecthub.com/c/remote-desktop-software/) List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Customer Service Software Buyer's Guide ## What is Customer Service Software? Customer service software acts as a business's central nervous system, connecting all customer interactions to ensure a consistent, seamless experience. It solves the critical problem of disconnected communication channels, which often leads to customer frustration and agent inefficiency. Key functionalities include unified ticketing, live chat, and knowledge bases, with emerging AI-powered chatbots and sentiment analysis. Retail, technology, and hospitality businesses benefit most from this software. While implementation can be complex and expensive, its ability to streamline support, increase customer satisfaction, and provide valuable insights into customer needs is an unparalleled value proposition. ### What are the Key Benefits of Customer Service Software? * Boosts customer satisfaction * Enhances customer retention * Streamlines ticket management * Offers multi-channel support * Facilitates customer self-service * Promotes efficient communication * Automates responses efficiently * Improves service accountability * Tracks customer interactions * Supports data-driven strategies **Customer Service Software is All About Ensuring Customer Satisfaction** By Kriti Sahay, Technical Writer at SelectHub ![Customer Service Software BG Intro]() “Customer is king,” right? Well, if you’ve seen Game of Thrones, you know what happens if an emperor gets mad. You wouldn’t want that, would you? Lucky for you, unlike Jon Snow, you have a weapon at hand that can help you avoid this situation: customer service software! Customers are the heart and soul of any business. And as a company, the responsibility to deliver a positive customer experience and maintain high satisfaction levels rests on you. Providing exceptional customer service is one such (and the most vital) way to ensure that. Customer service solutions help you do just that and more! However, with the abundance of platforms on the market, singling out the ideal customer service solution can be a time-consuming endeavor (almost as long as it took for White Walkers to reach North!) This buyer’s guide will help you fast-track the process and aid you in your software selection journey. Let’s get started! ### Executive Summary * Customer service software is a tool that streamlines customer support processes and enables companies to assist their customers more effectively. * Implementing a customer support solution helps businesses boost productivity and maximize customer satisfaction. * It offers primary functionalities like ticket management, reporting and omnichannel support, and advanced capabilities like performance management, AI and automation. * In your search for the right software, it’s crucial to create a requirements checklist and ask vendors any questions you might have before committing to a purchase. **What This Guide Covers:** * [Deployment Methods](#2) * [Primary Benefits](#3) * [Implementation Goals](#4) * [Basic Features & Functionality](#5) * [Advanced Features To Consider](#6) * [Current & Upcoming Trends](#7) * [Software Comparison Strategy](#8) * [Cost & Pricing Considerations](#9) * [Questions To Ask Yourself](#11) * [Questions To Ask Vendors](#12) * [Next Steps](#13) ### Deployment Methods The deployment method you choose depends on your budget and your specific business needs, like whether you have remote or in-house agents, for example, or want to prioritize your company’s scalability. Vendors usually offer one of three deployment modes. #### Cloud-based Cloud deployment is common with the [SaaS](https://www.selecthub.com/resources/saas/) model. Under this, the software is hosted and managed on remote servers and accessed via a web browser, desktop or mobile app. This model is usually available on a monthly or yearly subscription. This method doesn’t require much of an investment because it doesn’t need on-premise infrastructure or independent servers to function. Basic upgrades and maintenance are usually included in the subscription. It’s ideal for remote and hybrid offices, or small businesses in need of an affordable solution. Mobility, scalability and flexibility are some of its main advantages. #### On-premise This model requires you to have a physical office and on-premise infrastructure because the software runs on your company’s private servers. It generally requires a single fee, paid upfront. Maintenance and upgrades require additional payments down the line because they’re managed in-house. On-premise solutions give you complete control of data, which can be good for security and privacy. Due to the costs of installation and maintenance, on-premise deployment is mostly used by larger enterprises that have internal IT departments or the ability to hire third-party providers. #### Open-source This deployment type enables companies to access the software’s source code free of cost. You can modify it according to your needs and add business-specific features. However, this means you’re also responsible for hosting and managing the solution, which might require you to have a dedicated IT team. ### Primary Benefits High-quality customer service is the key to unlocking customer and business growth. Implementing customer service software helps you improve customer experiences and meet rising customer demands. Here are some of the other ways it benefits your business: ![Customer Service Software Benefits]() #### Customer Satisfaction Customer service solutions offer features like personalized routing. They also streamline communication, enabling your agents to provide relevant and contextual responses. Agents can access the data repository for any information they need, as well as comprehensive customer profiles and message histories, to promptly assist customers on their preferred channel. [73% of customers](https://www.salesforce.com/content/dam/web/en%5Fus/www/documents/research/salesforce-state-of-the-connected-customer-fifth-ed.pdf?bc=HA) surveyed by Salesforce said they expect companies to understand and meet their unique needs and expectations. Delivering personalized interactions makes customers feel more connected and understood, paving the way for better customer relationships. #### Faster Issue Resolution Customer service management software provides modules like intelligent routing and real-time tracking that empower your staff to resolve customer queries quicker. The software automatically assigns tickets to agents based on relevance, expertise and workload. Your team can monitor what stage a prospect is at and proactively reach out for assistance. You can also use scripting tools and pre-built templates to expedite responses. #### Flexibility Cloud-based customer service solutions can be deployed and accessed from anywhere — you don't even need a physical office. This drastically reduces overhead and allows you to recruit support agents from all over the world. Employing a global workforce means you can schedule agents around the clock and offer 24/7 support. When agents can’t be available, automation tools like auto attendant and self-service content help fill the gaps. Use the software to create a comprehensive library of FAQs, knowledge bases and customer portals. Customers can access these resources round-the-clock and resolve issues independently. #### Agent Productivity Automation tools and supported collaboration help optimize day-to-day processes and take some workload off agents so they can focus on more pressing tasks. Gamification features further boost productivity by introducing a competitive element into the workspace. Agents can set records, get badges and feature on the leaderboard. ### Implementation Goals | **Goal 1** Measure Customer Support Initiatives | Just as measuring ingredients while cooking helps ensure you’re going in the right direction, measuring customer service metrics allows you to gauge whether your customer support endeavors are successful or require some tweaking. Use dashboards to monitor critical benchmarks like agent effectiveness, average resolution time, customer lifetime value and retention rate. | | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Goal 2** Centralize Information | The Marie Kondo approach to life also applies to your business data. Scattered information will likely push your agents to put clients on hold while they look for relevant answers. This, in turn, could lead to high customer dissatisfaction. Customer service management software organizes all your data like customer details, prior communications and service requests in a single, accessible location. All your agents have to do is enter the customer’s name or email address to look up all available information. A 360-degree customer view empowers service agents to deliver contextually informed responses. | | **Goal 3** Communicate and Collaborate Easily | Communication is the cog that turns the wheel of any establishment. Internal chat options let you easily collaborate with team members and ensure everyone’s on the same page. | ### Basic Features & Functionality Let’s look at some basic features that are must-haves for all customer service platforms. ![Customer Service Software Features]() | Centralized Database | Store customer details and prior interactions in an easily accessible location. Some solutions allow you to create custom folders, tags and fields for easy differentiation. | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Ticket Management | Support tickets are an indispensable part of customer service. With built-in ticketing systems, you can collect customer issues, complaints and interactions and process them into tickets. You can prioritize tickets based on factors like urgency, SLAs and other pre-defined rules. | | Self-service Tools | Maybe some of your customers don’t want to go through the hassle of contacting agents or submitting tickets. In that case, it’s handy to have an array of self-service content at your disposal. Customer support software allows you to build self-service portals such as help centers, FAQ repositories, knowledge bases and community forums. | | Reporting | Measure a range of customer support metrics like the number of tickets received, ticket volume, average resolution time, persistent issues and level of customer satisfaction. Insights into these KPIs help you understand customer grievances and deliver better service. | | Collaboration | Just like architectural marvels around the world, stellar customer service also requires contributions from a ton of people. Customer service tools allow you to maximize your team’s productivity by offering a collaborative space. Your teams can create groups, chat internally, share files, conduct discussions, take notes and assign tasks. | | Automation | You can automatically distribute incoming tickets to relevant departments, teams or agents. Set up custom workflows to automate everyday tasks. | | Omnichannel Support | Customers aren’t limited to just one channel; a single-channel approach could even spell doom for your business. Customer support systems allow agents to receive and respond to queries across multiple channels, including phone, mobile apps, social media, email and live chat. It consolidates interactions from every channel so agents can seamlessly switch from one medium to another and deliver contextual, relevant interactions. | ### Advanced Features To Consider These features aren’t as essential as the basic ones, but they still provide useful functionality to your customer service teams. | Integrations | Most customer service management software offers integrations with communication channels, [CRMs](https://www.selecthub.com/c/crm-software/), [eCommerce tools](https://www.selecthub.com/c/ecommerce-platforms/), social media sites and other third-party systems. You can access these connections to unify data, optimize support, collaborate and pull necessary information. | | --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Performance Management and Gamification | Customer satisfaction levels are directly proportional to your support agents’ efficiency. That’s why it’s imperative to measure and track their performance. Customer service software helps you gauge their effectiveness by monitoring business-critical KPIs. Gamification tools like badges, awards and progress bars foster healthy competition and boost productivity. | | AI and Analytics | Analyze data at hand to uncover actionable insights. Use AI capabilities to build intuitive conversational chatbots, answer common queries, detect anomalies and perform sentiment analysis. | ### Current & Upcoming Trends Trends in the customer service industry are dynamic and changing rapidly. Here are some to keep your eye on: ![Customer Service Software Trends]() #### Personalization Takes Center Stage According to a report by Twilio, [49% of consumers](https://segment.com/pdfs/State-of-Personalization-Report-Twilio-Segment-2022.pdf) say personalized experiences make them more likely to become repeat buyers. Moreover, 62% of consumers say receiving an experience that’s not personalized diminishes their sense of brand loyalty. As personalization gains center space, it has become imperative in the customer service industry as well. Businesses are increasingly adopting the process of tapping into available data to deliver personalized customer service. #### Chatbots Are New Service Agents AI chatbots are now a common fixture in the customer support domain. They’re convenient and provide quick answers to queries. Also, they offer round-the-clock support via automated responses. There’s been a remarkable uptick in both the use and popularity of AI for customer service operations in recent years. According to [Zendesk](https://cdn2.assets-servd.host/paltry-coyote/production/exports/a5fb0cffd3059e25197c5c82ef37e61d/zendesk-cx-trends-2022-report.pdf), 26% of companies offered AI and chatbot-guided services in 2022, while 25% said they plan to add this capability soon. [Salesforce](https://www.salesforce.com/content/dam/web/en%5Fie/www/PDF/state-of-connected-customer-fifth-ed-comp.pdf) also found that 69% of customers are open to the use of AI to improve experiences in 2022, compared to just 60% in 2020. #### It’s All About Self-service Content What do you do when you want to know a word's meaning or need help on a project? You Google it! “Googling” has transformed the way we access information. It has also led the way for self-service content as more and more customers prefer solving their issues instead of waiting for a response. It’s also beneficial to businesses because of lower operational costs. 65% of leaders cited improved self-service as the reason for decreased call volumes, according to [McKinsey](https://www.mckinsey.com/business-functions/operations/our-insights/the-state-of-customer-care-in-2022). ### Software Comparison Strategy The customer service software market is likely to grow at a [CAGR of 17%](https://www.futuremarketinsights.com/reports/customer-service-software-market) between 2018-2028\. There are probably more vendors in the market than moths flocking to a lamp. With a deluge of solutions and an overabundance of features available at your behest, things can get overwhelming real fast! To navigate these murky waters, you need a sound strategy in place. You can start by creating a requirements checklist of functionalities crucial to your business. Here are a few of them for your consideration: * **Integrations:** It’s likely that the customer service management software isn’t your first investment. You wouldn’t want your existing tech ecosystem to go to waste. Plus, integration with your existing solutions facilitates smooth data flow and reduces bottlenecks. That’s why ensuring the system is compatible with any present or future tools is ideal. * **Collaboration:** Teamwork makes the dream work. The same goes for delivering stellar customer service. Make sure the solution offers collaboration tools like a centralized workspace, team feed, internal chat and agent collision detection. * **Scalability:** While you may be a small team of five agents at the moment, over time, both your business and staff will probably grow. To avoid the cost of investing in a brand-new system as you expand, buying a scalable solution that adapts to your needs is advisable. * **User-friendliness:** You could have the supposed best solution in the market, but it wouldn’t translate into success if your agents can’t adapt to its complicated user interface or features. To ensure maximum productivity, it’s best to opt for a solution that is easy to follow. It also means lower training costs! * **Modules:** Gathering features like Thanos collected infinity stones sure sounds fun, but it may end up burning a hole in your pocket. Choosing products that specifically offer what you’re looking for is a better strategy. For example, if you want to grow your self-service content, you should look for solutions that particularly provide those features. Aside from the list, it’s also advisable to ask similar businesses for their input on the customer service solution they use. You can also visit review sites to gauge a vendor’s pros and cons. Once you’ve narrowed down your list, reach out to providers and request a free trial or demo. ### Cost & Pricing Considerations The cost of your customer service software depends on a multitude of factors like: * The number of agents using the system. * The number of customer service channels included. For example, some vendors may charge extra for chatbots or a live chat module. * Type of deployment. * Any add-ons or custom integrations Most vendors price their products on a per agent or per team basis, while some base their prices according to the features you opt for. If you’re looking for limited capabilities, solutions like Zoho Desk, Freshdesk, [HubSpot Service Hub](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) and [LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) offer a free version. Depending on your business’ size, you can select the package that best suits your needs. For example, Zendesk offers plans like “essential,” “team,” “elite” and “support suite professional.” Other overhead charges that influence the final software cost are: * Installation, migration and training costs * License renewal fees * Customizations ### Questions To Ask Yourself Use these questions as a starting point for internal conversations: * What challenges do we face in providing customer service with our current technologies? * What goals do we wish to achieve after adopting a customer service system? * Do we need a customizable or scalable solution? * How many user licenses do we require? * Do we need a solution that integrates with our existing tech stack? ![Customer Service Software Key Questions To Ask]() ### Questions To Ask Vendors Use these questions as a starting point for conversations with vendors: #### About the Software * How many channels does it support? * Does the platform automatically route tickets? * Does it allow you to create self-service content like knowledge bases and community portals? * Does the system offer reporting and analytical capabilities? * Does it provide remote and offline access to our agents? #### About the Vendor * How robust is your customer support? * What is your security track record? * Do you offer implementation or training services? * How frequent are your system updates? * Do you have experience serving customers in the same business niche as mine? ### Next Steps Narrowing down on a solution may seem as daunting as getting on a merry-go-round with a full stomach. But once you find the system that aligns with your business objectives, it's a smooth ride ahead! To do so, you must create a requirements checklist, extensively research shortlisted vendors and ensure your team’s on board with the new tool. The right customer service software will optimize your customer support processes, boost agent productivity and help solve customer problems at scale. Hopefully, this buyer’s guide can enable you to navigate this rugged terrain to meet your match. If you’re struggling to get started, check out our [comparison report](https://pmo.selecthub.com/request-custom-leaderboard/?category=Customer%20Service%20Software) to gain insight into industry leaders and see how different products stack up. Good luck! ### Product Comparisons Compare other customer service software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits 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Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a product Compare ### Additional Resources #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 15 Help Desk Ticketing System Features](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [Are you constantly wondering how your business can retain more customers? It all starts with… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-features/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Jun 19, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Help Desk Metrics: A Comprehensive Guide](https://www.selecthub.com/help-desk/help-desk-metrics/) [If you’ve ever been on the receiving end of bad customer service, you know how… ](https://www.selecthub.com/help-desk/help-desk-metrics/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) May 13, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [Ultimate Zendesk Reviews For 2026: Features, Pricing, Pros And Cons](https://www.selecthub.com/help-desk/zendesk-review/) [Hi there, and welcome to SelectHub’s ultimate Zendesk review. We’re here to give you a… ](https://www.selecthub.com/help-desk/zendesk-review/) [ ![Devon Hennig](https://www.selecthub.com/wp-content/uploads/2022/07/Devon-Hennig_avatar_1658434646-96x96.jpg) Devon Hennig ](https://www.selecthub.com/author/devon-hennig/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The 5 Best Free Help Desk Software of 2026](https://www.selecthub.com/help-desk/free-help-desk-software/) [Help desk software is a crucial tool for customer service, but enterprise software is notoriously… ](https://www.selecthub.com/help-desk/free-help-desk-software/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 #### [Help Desk Management](https://www.selecthub.com/category/help-desk/) [The Top 10 Help Desk Software Requirements Checklist](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [We’ve all been on the wrong end of a bad customer service experience. The response… ](https://www.selecthub.com/help-desk/help-desk-ticketing-software-system-requirements/) [ ![Kriti Sahay](https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png) Kriti Sahay ](https://www.selecthub.com/author/kriti-sahay/) Mar 12, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/kriti-sahay/) Written By [Kriti Sahay](https://www.selecthub.com/author/kriti-sahay/) Technical Content Writer Kriti Sahay is a Technical Content Writer at SelectHub, writing content for Help Desk and Call Center Software. Kriti is based out of New Delhi, India. When she's not handling Buyer's Guides and other informational articles, she can be found experimenting in her kitchen, street shopping, or painting! [See Full Bio](https://www.selecthub.com/author/kriti-sahay/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Customer Service Software" } ] } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Customer Service Software of 2026", "author": [ { "@type": "Person", "name": "Kriti Sahay", "url": "https://www.selecthub.com/author/kriti-sahay/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2022/08/Kriti-S-Headshot-96x96.png" }, { "@type": "Person", "name": "Joan Akash", "url": "https://www.selecthub.com/author/joan-akash/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Joan-Akash-96x96.png" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-06-08T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/customer-service-software/" } ```