--- description: Find the best Cloud PBX for your company. Compare top Cloud PBX vendors. Get FREE price quotes, demos, and analyst reviews and recommendations! --- Based on the latest available data we've collected, the following solutions are the top cloud PBX: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product User Sentiment   i The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. Company Size Start Price Free Trial 1\. [Zadarma](#product-zadarma) #### 73% Good Any company size $40 Monthly, Freemium 2\. [Freshcaller](#product-freshcaller) #### 81% Great Any company size $15 Monthly, Freemium 3\. [Placetel](#product-placetel) #### 80% Great Any company size $7.90 Monthly 4\. [Vodia PBX](#product-vodia-pbx) #### 91% Excellent Any company size $145 Annually 5\. [CxC 3CX](#product-cxc-3cx) #### 88% Great Any company size Custom Quote  i CxC 3CX doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Cloud PBX typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. 6\. [RingCentral](#product-ringcentral) #### 83% Great Any company size $25 Per User, Monthly 7\. [Vonage](#product-vonage) #### 84% Great Small & medium companies $15 Per User, Monthly 8\. [Ooma Office](#product-ooma-office) #### 91% Excellent Small companies $20 Per User, Monthly 9\. [3CX](#product-3cx) #### 89% Great Small & medium companies $15 Per User, Monthly 10\. [Aircall](#product-aircall) #### 86% Great Small & medium companies $1,080 Annually [See All Cloud PBX](#view-products) #### Methodology: How We Score Products For our analysis of cloud PBX, our research and content teams gather information from multiple sources including user reviews from leading reviews sites, the vendor website, and supplemental vendor materials such as help articles, case studies, spec sheets, and product videos on YouTube. This multi-source approach helps eliminate bias and gives you the full picture of what to expect from each product. [![Zadarma]( "Zadarma")](https://www.selecthub.com/p/cloud-pbx-software/zadarma/) [Zadarma](https://www.selecthub.com/p/cloud-pbx-software/zadarma/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/zadarma/) User sentiment 73% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $40 Monthly, Freemium [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Zadarma&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab%2Fresources%2Fnormal%2Flogo.png%3F1736313116&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Zadarma&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab/resources/normal/logo.png?1736313116) - Pros & Cons - Review - Key Features - Media **Pros** - **Easy Setup:** User reviews frequently mention Zadarma's straightforward setup process, enabling businesses to quickly implement the system. - **Cost-Effective:** Zadarma is praised for its competitive call rates and flexible plans, making it a budget-friendly option for businesses of all sizes. - **Virtual Numbers:** Zadarma's ability to provide virtual numbers in multiple countries is a significant advantage, allowing businesses to establish a local presence in various regions. - **Free Cloud PBX:** Zadarma offers a free cloud PBX system with features like call forwarding, voice menus, and CRM integration, providing substantial value to businesses. **Cons** - **Limited Storage:** User reviews mention limited storage space for the free PBX option. - **Connection Issues:** Some users report unpredictable dropped calls and connection problems, which can disrupt business communication. - **Inconsistent Pricing:** Several user reviews express frustration with inconsistent pricing and unexpected charges for certain features, impacting budget planning. - **Mobile App Issues:** User reviews highlight issues with the mobile app, including battery drain and difficulty with setup, impacting remote work and accessibility. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/zadarma/)        [Visit Site](https://zadarma.com/en/services/pbx/) Is Zadarma all it's cracked up to be, or will it leave you zapped? User reviews from the past year paint a somewhat mixed picture of this VoIP solution. While many appreciate its affordability and user-friendly interface, some have pointed out inconsistencies in service quality. For instance, one user praised Zadarma's virtual number deals, highlighting how they allow small businesses to compete internationally by establishing a presence in multiple countries without the overhead of physical offices. This cost-effectiveness, coupled with features like call forwarding and integration with popular CRM systems, makes Zadarma a compelling choice for startups and small businesses. However, other users reported issues with call forwarding functionality and occasional difficulties connecting calls. While Zadarma's customer support is generally lauded for its responsiveness, some users expressed frustration with inconsistent experiences across different support agents. Overall, Zadarma emerges as a budget-friendly VoIP solution that offers a robust set of features, making it suitable for businesses looking for a cost-effective communication system. However, potential users should be aware of the occasional service hiccups and consider their tolerance for such inconsistencies. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/zadarma/)        [Visit Site](https://zadarma.com/en/services/pbx/) - **Cloud-Based Infrastructure:** Zadarma operates entirely in the cloud, eliminating the need for physical hardware and enabling seamless scalability. - **Virtual Numbers:** Offers virtual phone numbers from over 100 countries, allowing businesses to establish a local presence globally. - **Call Recording:** Automatically records calls for quality assurance and training purposes, with easy access to recordings via the user interface. - **Interactive Voice Response (IVR):** Customizable IVR systems guide callers through menu options, improving customer service efficiency. - **Call Analytics:** Provides detailed call statistics and analytics, helping businesses track performance and optimize operations. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/zadarma/)        [Visit Site](https://zadarma.com/en/services/pbx/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/zadarma/)        [Visit Site](https://zadarma.com/en/services/pbx/) [![Freshcaller]( "Freshcaller")](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) [Freshcaller](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) User sentiment 81% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Monthly, Freemium [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Freshcaller&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e%2Fresources%2Fnormal%2Flogo.png%3F1693318955&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Freshcaller&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e/resources/normal/logo.png?1693318955) - Pros & Cons - Review - Key Features - Media **Pros** - **Solid Call Quality:** Users consistently praise Freshcaller for its reliable call quality, noting clear audio and minimal dropped calls, which are essential for professional communication. - **Easy to Use Interface:** Many users find Freshcaller's interface intuitive and easy to navigate, making it simple to manage calls, set up call flows, and access features without extensive training or technical expertise. - **Useful Collaboration Features:** Freshcaller offers features like call transfer, call conferencing, and shared call notes, which can enhance team collaboration and streamline communication within a business. **Cons** - **Reliability Issues:** Users have reported frequent call drops and connectivity problems, leading to frustration and disruption of business operations. - **Customer Support Concerns:** There have been complaints about the responsiveness and effectiveness of Freshcaller's customer support, leaving users feeling unsupported when encountering technical difficulties. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/)        [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/)        [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) - **Local Numbers:** Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number. - **Toll-Free Numbers:** Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe. - **Call-Masking:** Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents. - **Number Porting:** Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs. - **Bring Your Own Carrier:** Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/)        [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/)        [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) [![Placetel]( "Placetel")](https://www.selecthub.com/p/cloud-pbx-software/placetel/) [Placetel](https://www.selecthub.com/p/cloud-pbx-software/placetel/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/placetel/) User sentiment 80% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $7.90 Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Placetel&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693327647&price=1) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Placetel&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/cf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693327647) - Pros & Cons - Review - Key Features - Media **Pros** - **Feature-Rich:** Placetel offers over 150 features, including call forwarding, voicemail transcription, and call recording. - **Easy Setup:** Users praise Placetel for its quick and straightforward setup process, enabling businesses to be operational rapidly. - **Flexible Work:** Placetel allows employees to work from anywhere using their business phone system, making it ideal for hybrid teams. - **Strong Security:** Placetel prioritizes data security, ensuring the protection of internal and external communications. - **Integrations:** Placetel integrates with popular business tools like Salesforce, Slack, and Zendesk, streamlining workflows. **Cons** - **Limited Availability:** Placetel's services are primarily focused on the European market, which might be a drawback for businesses operating internationally. - **Feature-Dependent Pricing:** While Placetel offers a wide range of features, some advanced functionalities might require subscribing to higher-tier plans, potentially increasing costs for businesses with specific needs. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/placetel/)        [Visit Site](https://www.placetel.de) Recent user reviews from the past year suggest that Placetel is a reliable and feature-rich cloud telephony solution, particularly favored by small to medium-sized businesses. Users consistently praise its ease of use and quick setup process, highlighting that even those without technical expertise can have the system up and running in no time. The platform's robust integration capabilities with popular business tools like HubSpot and Slack are also frequently commended, allowing for a seamless workflow and enhanced productivity. For instance, one user noted that integrating Placetel with their CRM platform automated call logging and contact management, saving them significant time and effort. However, some users have pointed out that the app's interface, while functional, could be more intuitive and user-friendly. Occasional lag in the app's performance has also been reported, which can be disruptive, especially during critical business calls. While Placetel offers a comprehensive suite of features, some users have expressed a desire for more advanced call routing options, which would provide greater flexibility and control over call management. Overall, Placetel is a solid cloud telephony solution that excels in its ease of use, integrations, and reliability. Its strengths make it an ideal choice for businesses looking to streamline their communication processes and enhance collaboration, particularly those already invested in the Cisco ecosystem. However, those requiring advanced call routing functionalities or seeking a more modern and intuitive interface might need to consider alternative options. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/placetel/)        [Visit Site](https://www.placetel.de) - **Unified Communications:** Integrates voice, video, and messaging into a single platform for seamless communication. - **Scalability:** Easily scale your telephony system up or down based on your business needs without significant infrastructure changes. - **Mobile App:** Access your business phone system from anywhere using the Placetel mobile app, available on both iOS and Android. - **Call Routing:** Advanced call routing options ensure that calls are directed to the right person or department efficiently. - **Voicemail to Email:** Receive voicemail messages directly in your email inbox, allowing for easy access and management. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/placetel/)        [Visit Site](https://www.placetel.de) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/placetel/)        [Visit Site](https://www.placetel.de) [![Vodia PBX]( "Vodia PBX")](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/) [Vodia PBX](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/) User sentiment 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $145 Annually [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Vodia%2BPBX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffaaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18%2Fresources%2Fnormal%2Flogo.png%3F1735731544&price=3) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Vodia+PBX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/faaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18/resources/normal/logo.png?1735731544) - Pros & Cons - Review - Key Features - Media **Pros** - **Easy to Use:** User reviews praise the solution's user-friendly interface, making it simple for businesses to manage their phone system. - **Feature-Rich:** Users highlight the availability of essential features, including call routing, voicemail-to-email, and advanced analytics. - **Strong Integrations:** The platform is lauded for its seamless integration with popular CRMs, streamlining business processes. - **Supports Remote Work:** Users appreciate the system's support for remote work, enabling team collaboration and flexibility. - **Scalable and Flexible:** The software is designed to accommodate businesses of all sizes and adapts to various industry needs. **Cons** - **Limited User Reviews:** User reviews are overwhelmingly positive, but more feedback would provide a comprehensive view of potential drawbacks. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/)        [Visit Site](https://web.vodia.com/) Is Vodia PBX the "real deal" or just a "vodia" lot of hype? User reviews from the last year suggest that Vodia PBX is a robust and reliable cloud-based PBX solution that offers a compelling alternative to traditional phone systems. Users consistently highlight its exceptional flexibility and ease of use as major strengths. For instance, one user praised the platform's intuitive interface, stating that setting up a new server for hundreds of customers with multiple extensions "takes a few minutes." This user also lauded the straightforward backup and restoration process, emphasizing the system's user-friendliness. Another user highlighted Vodia PBX's seamless integration with popular CRM platforms, which streamlined their workflow and boosted productivity. However, some users pointed out limitations with the mobile app, particularly regarding call management features like transfer, park, and record. While the app initiates calls, they transition to the native dialer, hindering access to these functionalities. This inconvenience poses challenges for users who rely heavily on these features. Despite this drawback, Vodia PBX receives overwhelmingly positive feedback for its comprehensive features, competitive pricing, and responsive customer support. Its suitability for businesses of all sizes, from small enterprises to large corporations, stems from its scalability and customizable features. Whether you're a tech-savvy entrepreneur or a business owner seeking a reliable and feature-rich communication solution, Vodia PBX appears to be a worthy contender in the cloud PBX arena. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/)        [Visit Site](https://web.vodia.com/) - **Multi-Tenant Support:** Efficiently manage multiple clients or departments within a single instance, each with its own settings and configurations. - **Web-Based Management:** Access and control the PBX system through an intuitive web interface, eliminating the need for specialized software installations. - **Call Recording:** Automatically record calls for compliance, training, or quality assurance purposes, with easy access to playback and storage options. - **Voicemail-to-Email:** Receive voicemail messages directly in your email inbox as audio files, ensuring you never miss important communications. - **Auto Attendant:** Customize automated greetings and menu options to efficiently route incoming calls to the appropriate extensions or departments. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/)        [Visit Site](https://web.vodia.com/) ![Screenshots]() [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/)        [Visit Site](https://web.vodia.com/) [![CxC 3CX]( "CxC 3CX")](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/) [CxC 3CX](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/) User sentiment 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price Custom Quote  i CxC 3CX doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Cloud PBX typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=CxC%2B3CX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842%2Fresources%2Fnormal%2Flogo.png%3F1723856256&price=3) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=CxC+3CX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/f8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842/resources/normal/logo.png?1723856256) - Pros & Cons - Review - Key Features - Media **Pros** - **Cost Savings:** Businesses have reported saving up to 80% on communication costs after switching to 3CX, making it a budget-friendly solution. - **Feature-Rich:** 3CX offers a comprehensive suite of features, including call queues to manage high call volumes, auto attendants for professional greetings, voicemail, call recording for quality control and training, and even integration with social media platforms like Facebook and WhatsApp for streamlined communication. - **Flexible Integration:** 3CX seamlessly integrates with existing business tools, including popular CRM systems and communication platforms like Microsoft Teams and Cisco WebEx, ensuring a unified communication experience. - **Easy to Use:** The platform boasts a user-friendly interface and a straightforward setup process, making it accessible for businesses of all sizes and technical expertise. - **Mobile Accessibility:** The 3CX mobile app empowers users to manage calls, messages, and video conferences from anywhere, ensuring constant connectivity and productivity on the go. **Cons** - **Customer Support Concerns:** Some users have reported negative experiences with CxC 3CX's customer service and technical support, potentially impacting timely issue resolution. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/)        [Visit Site](https://convergia.io/en_EN/voice-cxc-3cx/) Is CxC 3CX the bee's knees or just a bunch of buzz? CxC 3CX is a breath of fresh air for businesses seeking a cost-effective and feature-rich Unified Communications solution. Users rave about its ease of setup and integration with existing infrastructure, eliminating the need to shell out for new hardware. The intuitive interface and robust mobile app have garnered praise, empowering users to manage calls, access voicemail, and collaborate remotely without breaking a sweat. However, the customer service experience seems to be a bit of a sore point, with some users expressing dissatisfaction with the support provided. What sets CxC 3CX apart is its versatility. It's a Swiss Army knife of communication tools, packing in call forwarding, digital receptionist, call queuing, video conferencing, and more. This makes it a perfect fit for a wide range of businesses, from small startups to bustling call centers and educational institutions. Think of it as the difference between wrestling with a tangled mess of wires and enjoying a seamless flow of communication. In a nutshell, CxC 3CX is a solid choice for businesses looking to streamline their communications without breaking the bank. Its robust features, flexibility, and user-friendliness make it a winner, but addressing the customer service hiccups would make it an absolute knockout. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/)        [Visit Site](https://convergia.io/en_EN/voice-cxc-3cx/) - **Unified Communications:** Integrates voice, video, and messaging into a single platform, streamlining communication channels. - **WebRTC Technology:** Enables browser-based video conferencing without the need for additional plugins or software installations. - **Mobile Apps:** Provides iOS and Android apps for on-the-go access to calls, messages, and video meetings. - **Call Queues:** Manages incoming calls efficiently by placing them in queues and distributing them to available agents. - **Interactive Voice Response (IVR):** Automates call routing with customizable voice menus, improving caller experience. [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/)        [Visit Site](https://convergia.io/en_EN/voice-cxc-3cx/) ![Screenshots]() [Read Full Review](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/)        [Visit Site](https://convergia.io/en_EN/voice-cxc-3cx/) [![RingCentral]( "RingCentral")](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [RingCentral](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) User sentiment 83% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $25 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=RingCentral&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=RingCentral&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936) - Pros & Cons - Review - Key Features - Media **Pros** - **Integration:** RingCentral connects with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration. - **Advanced Call Management:** Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service. - **Remote Work Flexibility:** RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features. - **Cost Savings:** RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses. - **Scalability and Reliability:** RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes. **Cons** - **Limited Customization:** RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs. - **Integration Challenges:** Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos. - **Call Quality Issues:** Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication. - **Pricing Concerns:** RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements. - **Limited Reporting Capabilities:** RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/)        [Visit Site](https://www.ringcentral.com/) [![Ritinder Kaur](https://www.selecthub.com/wp-content/uploads/2021/06/cropped-Ritinder-Kaur-v2-1-96x96.png) Written By Ritinder Kaur, Senior Technical Content Writer](https://www.selecthub.com/author/ritinder-kaur/) RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/)        [Visit Site](https://www.ringcentral.com/) - **API-based Architecture:** Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support.  - **Software Development Kits (SDKs):** Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC.  - **Security:** Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling.  - **Address Book:** Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds.  - **Events and Notifications:** Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status.  [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/)        [Visit Site](https://www.ringcentral.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/)        [Visit Site](https://www.ringcentral.com/) [![Vonage]( "Vonage")](https://www.selecthub.com/p/business-phone-systems/vonage/) [Vonage](https://www.selecthub.com/p/business-phone-systems/vonage/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/vonage/) User sentiment 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Vonage&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b%2Fresources%2Fnormal%2Flogo.png%3F1693318439&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Vonage&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439) - Pros & Cons - Review - Key Features - Media **Pros** - **Seamless Integration:** Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity. - **Advanced Call Management:** Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally. - **Cost-Effective Solution:** Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features. - **Reliable and Secure:** Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance. - **Scalability and Flexibility:** Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations. **Cons** - **Limited Customization:** Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs. - **Unreliable Call Quality:** Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations. - **Complex User Interface:** The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time. - **Hidden Fees:** Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail. - **Poor Customer Support:** Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/)        [Visit Site](https://www.vonage.com/) [![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer](https://www.selecthub.com/author/ashita-ahuja/) Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/)        [Visit Site](https://www.vonage.com/) - **Gamification:** Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run. - **Conversation Analyzer:** Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations. - **Real-Time Dashboards:** Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data. - **Data Storage:** Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material.  - **Analytics:** Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/)        [Visit Site](https://www.vonage.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/)        [Visit Site](https://www.vonage.com/) [![Ooma Office]( "Ooma Office")](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Ooma Office](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) User sentiment 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $20 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Ooma%2BOffice&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5%2Fresources%2Fnormal%2Flogo.png%3F1693316938&price=2) Good for Small companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Ooma+Office&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938) - Pros & Cons - Review - Key Features - Media **Pros** - **Cost-Effective:** Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems. - **Easy to Use:** Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge. - **Reliable:** Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions. - **Feature-Rich:** Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs. - **Scalable:** Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company. **Cons** - **Limited Customization:** Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements. - **Call Quality Issues:** Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication. - **Limited Integration Options:** Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows. - **Insufficient Support:** Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise. - **Pricing Concerns:** While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/)        [Visit Site](https://office.ooma.com/) Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems." In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/)        [Visit Site](https://office.ooma.com/) - **Desktop App:** Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free.  - **Mobile App:** Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure.  - **Video Conferencing:** Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings.  - **Virtual Receptionist:** Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look.  - **Enhanced Call Blocking:** Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list.  [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/)        [Visit Site](https://office.ooma.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/)        [Visit Site](https://office.ooma.com/) [![3CX]( "3CX")](https://www.selecthub.com/p/business-phone-systems/3cx/) [3CX](https://www.selecthub.com/p/business-phone-systems/3cx/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/3cx/) User sentiment 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=3CX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=3CX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455) - Pros & Cons - Review - Key Features - Media **Pros** - **Cost-Effective:** 3CX offers a significant cost savings compared to traditional phone systems, eliminating the need for expensive hardware and maintenance contracts. - **Feature-Rich:** 3CX provides a comprehensive suite of features, including call forwarding, voicemail, video conferencing, and CRM integration, meeting the diverse needs of businesses. - **Scalability:** 3CX can easily scale to accommodate growing businesses, allowing for seamless expansion without the need for costly upgrades or additional hardware. **Cons** - **Limited Call Handling:** 3CX can struggle to handle high call volumes, leading to dropped calls and long wait times, which can be detrimental for businesses that rely heavily on phone communication. - **Integration Challenges:** Integrating 3CX with other business applications, such as CRM systems, can be complex and time-consuming, hindering productivity and workflow efficiency. - **Limited Customization:** 3CX offers limited customization options, making it difficult for businesses to tailor the system to their specific needs and branding, which can impact user adoption and satisfaction. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/3cx/)        [Visit Site](https://www.3cx.com/) 3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/3cx/)        [Visit Site](https://www.3cx.com/) - **Hosted PBX:** Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly. - **Phone System:** Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups. - **Mobile Apps:** Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously. - **CRM Integration:** Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously. - **Video Conferencing:** Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/3cx/)        [Visit Site](https://www.3cx.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/3cx/)        [Visit Site](https://www.3cx.com/) [![Aircall]( "Aircall")](https://www.selecthub.com/p/business-phone-systems/aircall/) [Aircall](https://www.selecthub.com/p/business-phone-systems/aircall/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/aircall/) User sentiment 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start price $1,080 Annually [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Aircall&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Aircall&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457) - Pros & Cons - Review - Key Features - Media **Pros** - **Simple Setup:** Users find the setup process to be straightforward and intuitive, allowing them to get started quickly without extensive technical knowledge. - **Integrations:** The platform offers a wide range of integrations with popular CRM and helpdesk tools, enabling seamless data synchronization and workflow automation. - **Call Routing:** Aircall provides advanced call routing features, allowing businesses to efficiently direct calls to the right agents or departments based on predefined rules and criteria. - **Analytics and Reporting:** The platform offers comprehensive analytics and reporting tools, providing insights into call volume, agent performance, and other key metrics to help businesses make data-driven decisions. **Cons** - **Call Quality Issues:** Several users have reported experiencing dropped calls, poor audio quality, and latency issues, particularly when using the mobile app or during international calls. - **Limited Integrations:** While Aircall offers integrations with popular CRM and helpdesk platforms, some users find the selection to be limited compared to competitors, especially for industry-specific software. - **Pricing Structure:** Aircall's pricing can be complex and expensive, especially for larger teams or businesses with high call volumes. The per-user pricing model may not be suitable for all organizations. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/)        [Visit Site](https://aircall.io/) [![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer](https://www.selecthub.com/author/ashita-ahuja/) Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try! [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/)        [Visit Site](https://aircall.io/) - **Power Dialer:** Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls.  - **Interactive Voice Response:** Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups.  - **Call Routing:** Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls.  - **Call Center Analytics:** Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time.  - **Computer Telephony Integration:** View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface.  [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/)        [Visit Site](https://aircall.io/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/)        [Visit Site](https://aircall.io/) #### Filter Products (22) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows   Free Trial   Analyst Verified Apply Reset filters ## All Cloud PBX Showing 1 - 20 of 22 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) User Sentiment [![Zadarma]( "Zadarma") Zadarma by Zadarma](https://www.selecthub.com/p/cloud-pbx-software/zadarma/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/zadarma/) User sentiment 73% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $40 Monthly, Freemium [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Zadarma&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab%2Fresources%2Fnormal%2Flogo.png%3F1736313116&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Zadarma&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab/resources/normal/logo.png?1736313116) Deployment Cloud [Visit Site](https://zadarma.com/en/services/pbx/) [![Freshcaller]( "Freshcaller") Freshcaller by Freshworks](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) User sentiment 81% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Monthly, Freemium [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Freshcaller&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e%2Fresources%2Fnormal%2Flogo.png%3F1693318955&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Freshcaller&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e/resources/normal/logo.png?1693318955) Deployment Cloud [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) [![Placetel]( "Placetel") Placetel by Cisco](https://www.selecthub.com/p/cloud-pbx-software/placetel/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/placetel/) User sentiment 80% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $7.90 Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Placetel&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693327647&price=1) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Placetel&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/cf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693327647) Deployment Cloud [Visit Site](https://www.placetel.de) [![Vodia PBX]( "Vodia PBX") Vodia PBX by Vodia Networks](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/) User sentiment 91% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $145 Annually [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Vodia%2BPBX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffaaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18%2Fresources%2Fnormal%2Flogo.png%3F1735731544&price=3) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Vodia+PBX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/faaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18/resources/normal/logo.png?1735731544) Deployment Cloud, On-Premise [Visit Site](https://web.vodia.com/) [![CxC 3CX]( "CxC 3CX") CxC 3CX by 3CX](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/) User sentiment 88% Recommend this product i Based on user reviews collected from popular reviews sites. Start price Custom Quote  i CxC 3CX doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Cloud PBX typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=CxC%2B3CX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842%2Fresources%2Fnormal%2Flogo.png%3F1723856256&price=3) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=CxC+3CX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/f8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842/resources/normal/logo.png?1723856256) Deployment Cloud, On-Premise [Visit Site](https://convergia.io/en_EN/voice-cxc-3cx/) [![RingCentral]( "RingCentral") RingCentral by RingCentral](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) User sentiment 83% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $25 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=RingCentral&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=RingCentral&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936) Deployment Cloud [Visit Site](https://www.ringcentral.com/) [![Vonage]( "Vonage") Vonage by Vonage](https://www.selecthub.com/p/business-phone-systems/vonage/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/vonage/) User sentiment 84% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Vonage&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b%2Fresources%2Fnormal%2Flogo.png%3F1693318439&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Vonage&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439) Deployment Cloud, On-Premise [Visit Site](https://www.vonage.com/) [![Ooma Office]( "Ooma Office") Ooma Office by ooma, Inc.](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) User sentiment 91% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $20 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Ooma%2BOffice&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5%2Fresources%2Fnormal%2Flogo.png%3F1693316938&price=2) Good for Small companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Ooma+Office&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938) Deployment Cloud [Visit Site](https://office.ooma.com/) [![3CX]( "3CX") 3CX by 3CX](https://www.selecthub.com/p/business-phone-systems/3cx/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/3cx/) User sentiment 89% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=3CX&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=3CX&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455) Deployment Cloud, On-Premise [Visit Site](https://www.3cx.com/) [![Aircall]( "Aircall") Aircall by Aircall](https://www.selecthub.com/p/business-phone-systems/aircall/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/aircall/) User sentiment 86% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $1,080 Annually [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Aircall&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Aircall&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457) Deployment Cloud, On-Premise [Visit Site](https://aircall.io/) [![Google Voice For Business]( "Google Voice For Business") Google Voice For Business by Google](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) User sentiment 90% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $10 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Google%2BVoice%2BFor%2BBusiness&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff624e6558a372d9cdd49406b1a8eaf6c-f86411060a4c50a21b36b74f5f7a925f%2Fresources%2Fnormal%2Flogo.png%3F1726352850&price=1) Good for Small & medium companies Free trial No Deployment Cloud [Visit Site](https://voice.google.com/u/0/business) [![8x8]( "8x8") 8x8 by 8x8, Inc.](https://www.selecthub.com/p/call-center-software/8x8/) [View Product Details ](https://www.selecthub.com/p/call-center-software/8x8/) User sentiment 79% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=8x8&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7%2Fresources%2Fnormal%2Flogo.png%3F1693316500&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=8x8&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/7eb7eabbe9bd03c2fc99881d04da9cbd-e87d9271577ce21982d2f94f5f7fe5d7/resources/normal/logo.png?1693316500) Deployment Cloud, On-Premise [Visit Site](https://cpaas.8x8.com/) [![CloudTalk]( "CloudTalk") CloudTalk by CloudTalk LTD](https://www.selecthub.com/p/call-center-software/cloudtalk/) [View Product Details ](https://www.selecthub.com/p/call-center-software/cloudtalk/) User sentiment 88% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $34 Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=CloudTalk&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c%2Fresources%2Fnormal%2Flogo.png%3F1735064876&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=CloudTalk&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/aa52fe4473729124230024795fc530df-ffed4ae09b99ba9f598c78074214f01c/resources/normal/logo.png?1735064876) Deployment Cloud [Visit Site](https://www.cloudtalk.io/) [![Webex Calling]( "Webex Calling") Webex Calling by Cisco](https://www.selecthub.com/p/cloud-phone-systems/webex-calling/) [View Product Details ](https://www.selecthub.com/p/cloud-phone-systems/webex-calling/) User sentiment 85% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $11.95 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Webex%2BCalling&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9f2f91391d575e5368cfe9ad4048eeea-85cbaba247edf03e16c905ab42244dab%2Fresources%2Fnormal%2Flogo.png%3F1723851758&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Webex+Calling&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/9f2f91391d575e5368cfe9ad4048eeea-85cbaba247edf03e16c905ab42244dab/resources/normal/logo.png?1723851758) Deployment Cloud, On-Premise [Visit Site](https://www.webex.com/cloud-calling.html) [![GoToConnect]( "GoToConnect") GoToConnect by LogMeIn, Inc.](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) [View Product Details ](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) User sentiment 90% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $20 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=GoToConnect&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F348a38cd25abeab0e440f37510e9b1fa-b743cdbf4d7187a533a32218803b1e2d%2Fresources%2Fnormal%2Flogo.png%3F1693318438&price=2) Good for Small & medium companies Free trial No Deployment Cloud [Visit Site](https://www.goto.com/connect) [![Intermedia Unite]( "Intermedia Unite") Intermedia Unite by Intermedia](https://www.selecthub.com/p/ucaas-providers/intermedia-unite/) [View Product Details ](https://www.selecthub.com/p/ucaas-providers/intermedia-unite/) User sentiment 95% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15.99 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Intermedia%2BUnite&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0d620a440d7259218ff725f59419a5a1-9b67ccb0cb2bd6db34130d64d3d708e9%2Fresources%2Fnormal%2Flogo.png%3F1723851632&price=2) Good for Small & medium companies Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Intermedia+Unite&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/0d620a440d7259218ff725f59419a5a1-9b67ccb0cb2bd6db34130d64d3d708e9/resources/normal/logo.png?1723851632) Deployment Cloud [Visit Site](https://www.intermedia.com/products/unite) [![Avaya UCaaS]( "Avaya UCaaS") Avaya UCaaS by Avaya](https://www.selecthub.com/p/ucaas-providers/avaya-ucaas/) [View Product Details ](https://www.selecthub.com/p/ucaas-providers/avaya-ucaas/) User sentiment 81% Recommend this product i Based on user reviews collected from popular reviews sites. Start price Custom Quote  i Avaya UCaaS doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Cloud PBX typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Avaya%2BUCaaS&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8135d1bf28501f18186f9152e28c1b3f-d5bea6525cfbc69cf58d091d90e26b0b%2Fresources%2Fnormal%2Flogo.webp%3F1723855183&price=3) Good for Any company size Free trial No Deployment Cloud [Visit Site](https://www.avaya.com/en/products/ucaas/communication-collaboration/) [![Dialpad]( "Dialpad") Dialpad by Dialpad](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [View Product Details ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) User sentiment 86% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $15 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Dialpad&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Dialpad&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853) Deployment Cloud [Visit Site](https://www.dialpad.com/) [![Zoom Workplace]( "Zoom Workplace") Zoom Workplace by Zoom Video Communications, Inc.](https://www.selecthub.com/p/collaboration-software-tools/zoom-workplace/) [View Product Details ](https://www.selecthub.com/p/collaboration-software-tools/zoom-workplace/) User sentiment 90% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $13.32 Per User, Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Zoom%2BWorkplace&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F27816fed47150f6fda5f96e75013749f-2408fdaf743d8a73bb3b4a9d74b0690d%2Fresources%2Fnormal%2Flogo.png%3F1723849991&price=2) Good for Any company size Free trial 14 Days [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Zoom+Workplace&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/27816fed47150f6fda5f96e75013749f-2408fdaf743d8a73bb3b4a9d74b0690d/resources/normal/logo.png?1723849991) Deployment Cloud [Visit Site](https://www.zoom.com/en/products/collaboration-tools/) [![Bitrix24]( "Bitrix24") Bitrix24 by Bitrix](https://www.selecthub.com/p/crm-software/bitrix24/) [View Product Details ](https://www.selecthub.com/p/crm-software/bitrix24/) User sentiment 82% Recommend this product i Based on user reviews collected from popular reviews sites. Start price $49 Monthly [Get custom pricing](https://pmo.selecthub.com/get-product-pricing/?category=Cloud+PBX&product_name=Bitrix24&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fcloud-pbx-software%2F&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e%2Fresources%2Fnormal%2Flogo.png%3F1693317499&price=2) Good for Any company size Free trial Yes [Request for free](https://pmo.selecthub.com/free-trial/?product_name=Bitrix24&category=Cloud+PBX&product_logo=https://cdn.selecthub.com/products/702cafa3bb4c9c86e4a3b6834b45aedd-1bb87d41d15fe27b500a4bfcde01bb0e/resources/normal/logo.png?1693317499) [Visit Site](https://www.bitrix24.com/) - < - 1 - [2](https://www.selecthub.com/c/cloud-pbx-software/?page=2) - [>](https://www.selecthub.com/c/cloud-pbx-software/?page=2) ### Guide Contents - [Executive Summary](#bg-heading-1) - [Deployment Methods](#bg-heading-2) - [Primary Benefits](#bg-heading-3) - [Implementation Goals](#bg-heading-4) - [Basic Features & Functionality](#bg-heading-5) - [Advanced Features & Functionality](#bg-heading-6) - [Current & Upcoming Trends](#bg-heading-7) - [Software Comparison Strategy](#bg-heading-8) - [Cost & Pricing Considerations](#bg-heading-9) - [Questions to Ask Yourself](#bg-heading-10) - [Questions to Ask Vendors](#bg-heading-11) - [In Conclusion](#bg-heading-12) Related Categories [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) [Cloud Phone Systems](https://www.selecthub.com/c/cloud-phone-systems/) [Telephony Software](https://www.selecthub.com/c/telephony-software/) ▼ [UCaaS Providers](https://www.selecthub.com/c/ucaas-providers/) [Virtual Phone Systems](https://www.selecthub.com/c/virtual-phone-systems/) [VoIP Providers](https://www.selecthub.com/c/voip-providers/) ▲ List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing](< https://pmo.selecthub.com/claim-your-product/>) ## Cloud PBX Buyer's Guide ## What are Cloud PBX? Cloud PBX, a virtual phone system, is critical for modern businesses, untethering communications from physical hardware. It solves the inflexibility and high costs of traditional systems, enabling seamless connectivity from anywhere, on any device. Key features include call routing, voicemail-to-email, and integrated conferencing. Emerging functionalities like AI-powered call analytics and deeper CRM integrations are transforming customer interactions. Small and medium businesses, along with remote-first companies across all industries, benefit most. A notable limitation can be reliance on internet stability. Overall, Cloud PBX offers a compelling value proposition: enhanced flexibility, significant cost savings, and advanced features, allowing businesses to operate like a well-connected global team, regardless of location. ### What are the Key Benefits of Cloud PBX? - Cost-Effective Communication - Seamless Remote Work Facilitation - Scalability as per Needs - No Physical Infrastructure Required - Easy Upgrades and Maintenance - Location-Independent Communication - Improved Customer Interaction - Integration with Other Systems - Advanced Features Adoption - Reliable Disaster Recovery **Cloud PBX Software is All About Providing Organizations with an Internet-Based Phone System that Offers Valuable Features  ** By Ashita Ahuja, Technical Writer at SelectHub ![Cloud PBX BG Header]() Cloud-based Private Branch Exchange or Cloud PBX is a crucial part of [business phone systems](https://www.selecthub.com/business-phone-systems/). It’s also referred to as a “Hosted PBX.” It’s a telephone network that enables communication and is accessible via the internet. It hosts all the data and software in the cloud and automatically answers calls. Cloud PBX also provides robust capabilities such as call routing and management, extension dialing, hold music, conference calling, automated attendants, customer waiting queues and more. Traditionally, offices set up PBX systems on the premises, making them more expensive and occupying a lot of space. For smaller businesses, this isn’t a feasible solution as they may not be able to afford such an investment. The additional maintenance costs make it more difficult as small businesses they also have to spend money on other resources. Cloud PBX is comparatively cheaper and hosted remotely, making it a viable option. Additionally, the software allows smooth communication within and outside the organization. ### Executive Summary - The main benefits of cloud PBX are flexibility, accessibility, lower costs and more. - Cloud PBX systems provide organizations with robust features such as call flipping, call queue and reporting and analytics, amongst many others. - Consider factors such as the equipment, reliability and cost before choosing a system for your business. - Remember to ask yourself and vendors some crucial questions well in advance before installing a cloud PBX system. **What This Guide Covers:** - [Deployment Methods](#2) - [Benefits](#3) - [Implementation Goals](#4) - [Basic Features & Functionality](#5) - [Advanced Features to Consider](#6) - [Current and Upcoming Trends](#7) - [Software Comparison Strategy](#8) - [Cost & Pricing Considerations](#9) - [Questions To Ask Yourself](#11) - [Questions To Ask Vendors](#12) - [In Conclusion](#13) ### Deployment Methods Low setup costs, affordable annual fees and zero extra maintenance costs make cloud-hosted PBX viable for most organizations. On the other hand, if you go in for an on-premise PBX system, there are bound to be maintenance costs as it requires hardware. However, the annual fees are comparatively low. In the case of an on-premise PBX the hardware is installed and runs at your office location, whereas a cloud PBX is managed off-site by a service provider and is dependent entirely on the internet. With an on-premise PBX system, businesses have more control over communication. This aspect is best suited for more dynamic companies. If the internet stops working for some reason, they can rely on the traditional phone system. If you pick a cloud-based PBX solution, the entire functioning depends on a third party, making it a beneficial option for businesses that lack sufficient resources. ### Primary Benefits ![Benefits of Cloud PBX]() Cloud-hosted PBX systems provide businesses with a wide array of advantages. Let’s take a look at some of them: #### Flexibility Use the cloud PBX solutions to connect with clients and team members from anywhere across the globe. Office employees can continue using the designated office number on any device of their choice, thus giving them the flexibility to work remotely or work from home whenever they want to. Moreover, you can seamlessly customize call settings according to convenience. Regardless of the organization’s size, your business is likely to experience a high degree of adjustability. #### Cost-Effective Cloud-based PBX systems are entirely dependent on technology, automatically eliminating costs involved in hardware purchase and management. This aspect is especially beneficial for small businesses, as they don’t have to hire any IT professionals to maintain hardware. The only cost you may incur is purchasing VoIP-enabled desktop phones. Additionally, you have to pay only for the features and the phone lines you use, cutting down on extra costs. #### Keep The Existing Phone System Employees become accustomed to their phone system and replacing it becomes an arduous task. Cloud-hosted PBX systems can be easily integrated and used with an already-existing device. If your existing phone system supports SIP trunks or VoIP, then no additional hardware is required. #### Accessibility You and your team can access the cloud PBX system from anywhere in the world without much ado. You don’t necessarily have to be confined to your office space to access the cloud PBX as the employed service provider will be responsible for managing the data. ### Implementation Goals | **Goal 1** Mobile-Friendly | According to a [survey](https://www.upwork.com/press/releases/economist-report-future-workforce), 36.2 million Americans will work remotely by 2025. This shows that a big chunk of organizations will witness employees working remotely. Thus, most devices today have apps similar to cloud PBX apps, allowing users to access crucial features on the go. | | --- | --- | | **Goal 2** Easy To Operate | You and your employees can use a cloud PBX efficiently even if you don’t have an IT background. The onboarding process is quite simple and the interface isn’t too complex either. It’s intuitive, easy to use and operate as compared to traditional phone systems. | | **Goal 3** Improved Reliability | Most providers secure business communications by hosting the phone system on a private cloud, thus ensuring reliability and security. Cloud PBX providers can also help in lowering the chances of security threats and attacks. | | **Goal 4** Scalable | It’s next to impossible to accurately predict your business's growth and expansion in the next five or ten years. You don't want to be stuck with solutions that don’t adapt to the rapid changes in your organization. Cloud PBX offers flexibility and you can add or remove services as per your company's needs. This way, you can also cut down on features that aren’t helping your business as you’d envisioned and save money for investing in other vital resources. | ### Basic Features & Functionality | Auto Attendant | Most business phone systems use the auto-attendant feature for allowing callers to connect with the correct department. This ensures better customer engagement, improved workflow and provides a personalized touch, thus building credibility. | | --- | --- | | Interactive Voice Response (IVR) | Attain a great degree of mobility by using this feature. It helps answer incoming calls and subsequently connects users to the right department. This feature is especially beneficial for organizations with a large volume of incoming calls as it will help reduce the burden of calls for the receptionist. | | Audio And Video Conferencing | Some businesses allow users to host audio and video conferencing by using any internet-enabled device. You can also screen share for better engagement or dissemination of information. All you need is plenty of bandwidth and you are good to go. | | Call Queue | This is valuable for organizations, especially on days when the call volume is high. It automatically queues up clients when they call in, thus minimizing wait times and allowing all callers to connect with agents one after the other. The chances of callers hanging up are lesser when they are informed that they have to wait only for a short time. | | Call Flipping | Use this feature to simply flip a call from a desk phone or softphone to your mobile phone during a call without anyone noticing. This way, you can leave the office premises while on the call and continue being on the call even outside the office space. | | Call Recording | Call recording is a great way to refer to important points discussed during presentations, meetings or webinars. Use this feature to train persons to save time by eliminating the need to duplicate content and cut down on legal risks. | ### Advanced Features & Functionality | Reporting And Analytics | For larger organizations that receive bulk calls, it’s crucial to get essential call insights such as call duration, number of missed calls, toll-free calls and more. | | --- | --- | | Voicemail To Email | With the cloud PBX system, you can quickly get voicemails delivered directly into your email inbox. Some cloud-based PBX providers may also provide voicemail transcripts along with the audio file. This makes it more convenient to go back and listen to voicemails and refer to the transcriptions if something is left out. | | Apps | Employees can connect remotely without jumping between screens with mobile and desktop apps. It’s essential to identify if your cloud PBX provider gives you an app compatible with Android and iOS. | ### Current & Upcoming Trends ![Cloud PBX Trends]() According to 360 Research Reports, the [global Cloud PBX market was valued at $9,228.44 million in 2020](https://www.360researchreports.com/2021-2027-global-and-regional-cloud-pbx-industry-status-and-prospects-professional-market-18111170) and is set to grow with a CAGR of 3.69% from 2020 to 2027. Here are some of the current and future trends of the substantially growing cloud PBX market: #### Rise of 5G 5G is a massive game-changer, and an increased number of organizations are adopting it. According to a report by Research And Markets, [the global market for 5G infrastructure should grow to $115.4 billion by 2026](https://www.researchandmarkets.com/reports/5416611/global-5g-infrastructure-market-2021-2026?utm_source=CI&utm_medium=PressRelease&utm_code=qlbtcn&utm_campaign=1588378+-+Global+5G+Infrastructure+Market+Report+2021%3a+Data+from+2020%2c+Estimates+for+2021%2c+2022+and+2024%2c+and+Projections+of+5+Year+CAGRs+Through+2026&utm_exec=chdo54prd). 5G provides users with many benefits, including lower latency, enhanced video conferencing, high-resolution audio, reasonable costs and more. Moreover, data transmitted over a 5G network is safe and secure. #### In-App Communication These days, organizations are more interested in providing in-app services to their employees, making it easier for them to work and eliminating the need to switch between work applications repeatedly. This also enhances the workflow of employees working remotely and boosts the productivity of the team. #### Demand for UCaaS UCaaS provides organizations with more flexibility, allowing employees to use many channels and access them via any device. It also offers advanced functionality and makes it possible for employees to check the availability of other colleagues, thus saving time and energy. UCaaS features make it simpler for you to reach out to colleagues, clients and others. Through this, you can use the same number within the office and while working remotely, making it more straightforward for customers and colleagues to contact you. #### Surge In Artificial Intelligence According to [Semrush](https://www.semrush.com/blog/artificial-intelligence-stats/), it is believed that the AI global market is predicted to reach $190.61 billion market value by 2025. An Increased number of organizations are expected to employ automated assistants and virtual helpers. The key reason for this is to replace humans, save time, cut down on costs and eliminate human errors. AI-enabled solutions are more productive and efficient in the long run. ### Software Comparison Strategy You have to consider a variety of factors before choosing an ideal cloud PBX solution for your organization. Here are some essential points to remember: #### Equipment Figure out whether you want to add already-existing, cloud-based IP phones or a traditional phone system. Equipment and hardware is an essential factor when it comes to costs. #### Organization Size A cloud-based PBX solution is apt for a small business. If you run a small or mid-sized organization, choose cloud PBX to save the costs involved in installing hardware and maintaining equipment. You’ll also get the required flexibility to make changes as and when needed. This is important for small businesses that could expand rapidly. You don’t want an unadaptable solution. #### Services And Support A lot depends on the support and services required. It’s best to go in for a solution that offers 24x7 support promptly. Also, avoid platforms that cause latency, glitches and create the wrong impression in front of clients. Moreover, constant technical hassles and call-lagging can lower team productivity levels in the long run. #### Strong Internet Cloud-based PBX is predominantly dependent on the internet. If you can’t secure good-quality internet, there’s no point in choosing a cloud PBX over any other solution. ### Cost & Pricing Considerations One of the primary factors that businesses should consider before investing in any service or solution is the cost. It’s vital to identify if the solution fits into the predetermined budget and is feasible in the long run. Every cloud PBX phone system has a set of basic and advanced features. Gauge whether you are paying for features you require for the better functioning of your organization and ensure you don’t end up paying for features you don’t need. Also, keep track of which features will and won’t come with your package. Along with choosing the ideal plan, take advantage of free trials and demos to test the phone system in advance. Give employees the chance to demo and take their feedback seriously. If your employees are not happy with the working of a cloud-based PBX, then consider a different solution or ask your vendor to make adjustments. ### Questions to Ask Yourself Use these questions as a starting point for internal conversations: - Does this service fit into my budget? - Is this service well-suited for the number of employees in my organization? - Will I be retaining my existing phone system? - How will my organization benefit from a cloud-based PBX solution? - How well will the cloud PBX work for ### Questions to Ask Vendors Use these questions as a starting point for conversations with vendors: #### About the Software - Does the service possess all the required features? - Will I require any additional equipment to use the service? - Is it scalable? - Does it have third-party integrations? - What are the limitations of using a cloud-based PBX? - What is the setup process like and is it easy to make adjustments? #### About the Vendor - Do you offer 24x7 support? - Do you provide any demos or training? - What is your industry experience? - How many years have you been in the same business? - How do you ensure system security? ### In Conclusion Choosing a software or system for your organization is no mean feat. Things can get a bit overwhelming when you begin the scouting process. However, it would be best to consider crucial factors like cost, understandability, and reliability while zeroing in on a new system, especially in cloud PBX phone systems. You don’t want to end up stuck with a system or pay for something that doesn’t add much value to your business or benefit your organization. This step-by-step buyer’s guide is a stepping stone towards making your decision and helps in reducing the stress involved in choosing an ideal phone system. It is best to go through it once and remember the critical pointers. I hope this was helpful and I wish you good luck in finding a well-suited cloud PBX system. ### Product Comparisons Compare other cloud PBX products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background 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Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a productCompare ### Additional Resources #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 10 VoIP Features for 2026](https://www.selecthub.com/business-phones/voip-features/) [Effective business phone systems lay the foundation for successful business communication. 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More and more businesses are…](https://www.selecthub.com/business-phones/web-conferencing-software-features/) [![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 Cloud Phone System Features for 2026](https://www.selecthub.com/business-phones/cloud-phone-system-features/) [With remote and hybrid workplaces on the rise, technologies like cloud phone systems offer companies…](https://www.selecthub.com/business-phones/cloud-phone-system-features/) [![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 VoIP System Requirements Checklist](https://www.selecthub.com/business-phones/voip-requirements/) [Are you looking for a VoIP solution, but feel unsure of what features you need?…](https://www.selecthub.com/business-phones/voip-requirements/) [![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [![Ashita]()](https://www.selecthub.com/author/ashita-ahuja/) Written By [Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Technical Content Writer   Ashita works as a Technical Writer at SelectHub specializing in VOIP, Business Phones, LMS, CMS and more. She is also a published author. When not writing articles, she enjoys watching rom-coms, listening to music and cooking. She loves collecting stationery, cannot still get the hang of riding a bicycle and suffers from acrophobia. [See Full Bio](https://www.selecthub.com/author/ashita-ahuja/) [![Sagardeep]()](https://www.selecthub.com/author/sagardeep-roy/) Technical Research By [Sagardeep Roy](https://www.selecthub.com/author/sagardeep-roy/) Senior Analyst   Sagardeep is a Senior Research Analyst at SelectHub, specializing in diverse technical categories. His expertise spans Business Intelligence, Analytics, Big Data, ETL, Cybersecurity, artificial intelligence and machine learning, with additional proficiency in EHR and Medical Billing. Holding a Master of Technology in Data Science from Amity University, Noida, and a Bachelor of Technology in Computer Science from West Bengal University of Technology, his experience across technology, healthcare, and market research extends back to 2016. As a certified Data Science and Business Analytics professional, he approaches complex projects with a results-oriented mindset, prioritizing individual excellence and collaborative success. [See Full Bio](https://www.selecthub.com/author/sagardeep-roy/) [![Manan]()](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst   Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [![Dianna]()](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor   As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Business Phones", "item": "https://www.selecthub.com/category/business-phones/" }, { "@type": "ListItem", "position": 3, "name": "Cloud PBX" } ] } { "@context": "https://schema.org", "@type": "ItemList", "name": "Best Cloud PBX of 2026", "itemListOrder": "https://schema.org/ItemListOrderDescending", "numberOfItems": 10, "itemListElement": [ { "@type": "ListItem", "position": 1, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-zadarma", "item": { "@type": "SoftwareApplication", "name": "Zadarma", "image": "https://cdn.selecthub.com/products/71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab/resources/normal/logo.png?1736313116", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/cloud-pbx-software/zadarma/", "description": "Is Zadarma all it's cracked up to be, or will it leave you zapped? User reviews from the past year paint a somewhat mixed picture of this VoIP solution. While many appreciate its affordability and user-friendly interface, some have pointed out inconsistencies in service quality. For instance, one user praised Zadarma's virtual number deals, highlighting how they allow small businesses to compete internationally by establishing a presence in multiple countries without the overhead of physical ..." } }, { "@type": "ListItem", "position": 2, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-freshcaller", "item": { "@type": "SoftwareApplication", "name": "Freshcaller", "image": "https://cdn.selecthub.com/products/4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e/resources/normal/logo.png?1693318955", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/cloud-pbx-software/freshcaller/", "description": "Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve..." } }, { "@type": "ListItem", "position": 3, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-placetel", "item": { "@type": "SoftwareApplication", "name": "Placetel", "image": "https://cdn.selecthub.com/products/cf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693327647", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/cloud-pbx-software/placetel/", "description": "Recent user reviews from the past year suggest that Placetel is a reliable and feature-rich cloud telephony solution, particularly favored by small to medium-sized businesses. Users consistently praise its ease of use and quick setup process, highlighting that even those without technical expertise can have the system up and running in no time. The platform's robust integration capabilities with popular business tools like HubSpot and Slack are also frequently commended, allowing for a seamle..." } }, { "@type": "ListItem", "position": 4, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-vodia-pbx", "item": { "@type": "SoftwareApplication", "name": "Vodia PBX", "image": "https://cdn.selecthub.com/products/faaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18/resources/normal/logo.png?1735731544", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/", "description": "Is Vodia PBX the \"real deal\" or just a \"vodia\" lot of hype? User reviews from the last year suggest that Vodia PBX is a robust and reliable cloud-based PBX solution that offers a compelling alternative to traditional phone systems. Users consistently highlight its exceptional flexibility and ease of use as major strengths. For instance, one user praised the platform's intuitive interface, stating that setting up a new server for hundreds of customers with multiple extensions \"takes a few minu..." } }, { "@type": "ListItem", "position": 5, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-cxc-3cx", "item": { "@type": "SoftwareApplication", "name": "CxC 3CX", "image": "https://cdn.selecthub.com/products/f8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842/resources/normal/logo.png?1723856256", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/", "description": "Is CxC 3CX the bee's knees or just a bunch of buzz? CxC 3CX is a breath of fresh air for businesses seeking a cost-effective and feature-rich Unified Communications solution. Users rave about its ease of setup and integration with existing infrastructure, eliminating the need to shell out for new hardware. The intuitive interface and robust mobile app have garnered praise, empowering users to manage calls, access voicemail, and collaborate remotely without breaking a sweat. However, the custo..." } }, { "@type": "ListItem", "position": 6, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-ringcentral", "item": { "@type": "SoftwareApplication", "name": "RingCentral", "image": "https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/ringcentral/", "description": "RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other ser..." } }, { "@type": "ListItem", "position": 7, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-vonage", "item": { "@type": "SoftwareApplication", "name": "Vonage", "image": "https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/vonage/", "description": "Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the m..." } }, { "@type": "ListItem", "position": 8, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-ooma-office", "item": { "@type": "SoftwareApplication", "name": "Ooma Office", "image": "https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/ooma-office/", "description": "Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, \"Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes.\" Another user praised its affordability, saying, \"Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems.\" In comparison to s..." } }, { "@type": "ListItem", "position": 9, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-3cx", "item": { "@type": "SoftwareApplication", "name": "3CX", "image": "https://cdn.selecthub.com/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/3cx/", "description": "3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating ..." } }, { "@type": "ListItem", "position": 10, "url": "https://www.selecthub.com/c/cloud-pbx-software/#product-aircall", "item": { "@type": "SoftwareApplication", "name": "Aircall", "image": "https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/aircall/", "description": "Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is to..." } } ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/cloud-pbx-software/zadarma/#software", "name": "Zadarma", "image": "https://cdn.selecthub.com/products/71d1f8872fbe8f726a321d5ec2efaf20-e9d09b5ce90338fe2f170b7e14ebc2ab/resources/normal/logo.png?1736313116", "url": "https://www.selecthub.com/p/cloud-pbx-software/zadarma/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Is Zadarma all it's cracked up to be, or will it leave you zapped? User reviews from the past year paint a somewhat mixed picture of this VoIP solution. While many appreciate its affordability and user-friendly interface, some have pointed out inconsistencies in service quality. For instance, one user praised Zadarma's virtual number deals, highlighting how they allow small businesses to compete internationally by establishing a presence in multiple countries without the overhead of physical offices. This cost-effectiveness, coupled with features like call forwarding and integration with popular CRM systems, makes Zadarma a compelling choice for startups and small businesses. However, other users reported issues with call forwarding functionality and occasional difficulties connecting calls. While Zadarma's customer support is generally lauded for its responsiveness, some users expressed frustration with inconsistent experiences across different support agents. Overall, Zadarma emerges as a budget-friendly VoIP solution that offers a robust set of features, making it suitable for businesses looking for a cost-effective communication system. However, potential users should be aware of the occasional service hiccups and consider their tolerance for such inconsistencies.", "featureList": [ "Cloud-Based Infrastructure: Zadarma operates entirely in the cloud, eliminating the need for physical hardware and enabling seamless scalability.", "Virtual Numbers: Offers virtual phone numbers from over 100 countries, allowing businesses to establish a local presence globally.", "Call Recording: Automatically records calls for quality assurance and training purposes, with easy access to recordings via the user interface.", "Interactive Voice Response (IVR): Customizable IVR systems guide callers through menu options, improving customer service efficiency.", "Call Analytics: Provides detailed call statistics and analytics, helping businesses track performance and optimize operations.", "CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and Zoho, ensuring smooth data flow between platforms.", "Voicemail to Email: Converts voicemail messages to audio files and sends them to designated email addresses for convenient access.", "Call Forwarding: Flexible call forwarding options allow users to redirect calls to different numbers or devices based on specific criteria.", "Conference Calling: Supports multi-party conference calls, facilitating collaboration among team members and clients.", "Mobile App: The Zadarma mobile app enables users to manage calls and messages on the go, ensuring connectivity outside the office." ], "offers": { "@type": "Offer", "price": 40, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/cloud-pbx-software/freshcaller/#software", "name": "Freshcaller", "image": "https://cdn.selecthub.com/products/4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e/resources/normal/logo.png?1693318955", "url": "https://www.selecthub.com/p/cloud-pbx-software/freshcaller/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Is Freshcaller a breath of fresh air in the world of business phone systems? User reviews from the past year suggest that it might be, but it's not without its quirks. Many users praise Freshcaller for its user-friendly interface, finding it a breeze to set up and navigate compared to more complex systems like RingCentral or Dialpad. This ease of use is particularly valuable for smaller teams or businesses new to VoIP, as it allows them to hit the ground running without a steep learning curve. However, some users find Freshcaller's feature set to be somewhat limited, especially when compared to industry heavyweights. This makes Freshcaller a good fit for businesses with straightforward phone needs, but perhaps not ideal for those requiring a more robust, feature-rich solution. Ultimately, Freshcaller seems best suited for small to medium-sized businesses that prioritize simplicity and ease of use over a vast array of advanced features. It's a solid, no-frills option for those who just need a reliable and user-friendly business phone system without the bells and whistles.", "featureList": [ "Local Numbers: Expand business operations to different locations without making infrastructural investments. Cut down on costs and get featured in local directories. Enhance approachability by using local numbers. Mask primary business numbers and manage calls on a single number.", "Toll-Free Numbers: Provide a free number to customers making it convenient for them and encourage more calls. Use easy to remember vanity numbers to ensure a higher recall value, leading to improved sales. Allow customers to contact the organization from across the globe.", "Call-Masking: Increase familiarity among customers by masking helpline numbers with a local number. Buy phone numbers for over 40 countries. Distribute incoming calls and route them to the appropriate agents.", "Number Porting: Allow quick number porting and retain old phone numbers. Access functions such as routing capabilities, Interactive Voice Response (IVR), call transfers and more. Connect with clients seamlessly with no service-related issues. Port numbers without extra costs.", "Bring Your Own Carrier: Select a phone number carrier that is best suited for business needs. Access features including, IVR, callbacks, voicebots, intelligent call routing and more. Eliminate the hassles involved in shifting carriers to access cloud telephony system functions. Pay only for what you use.", "Voicemail: Avoid missing any incoming calls by directing messages to the voicemail. Customize voicemail greetings, instruct callers on what to mention in the voicemail to help them feel heard even if they don’t reach a team member. Access voicemails whenever required.", "Set Business Hours: Route phone conversations to the appropriate teams based on work schedules. Include break timings to get a clearer picture of phone operations. Alter call routings based on call volumes. Use automatic call routing to manage calls globally.", "Multiple-Level IVR System: Segment incoming calls and resolve caller queries by routing calls to the appropriate team using IVR. Collect feedback quickly via IVR surveys. Get valuable input from callers and improve customer satisfaction.", "Shared Call Appearance: Assign one number to various devices. Allow users to contact one central number to resolve issues. Don’t get tied to one location. Simplify call handling and allow any agent to take incoming calls. Increase call visibility and enhance team collaboration by providing one number to the entire team.", "Power Dialer: Reduce manual effort and improve efficiency. Allow sales representatives to connect rates without wasting time in copy-pasting numbers. Reach out quickly to the SalesForce contacts. Manage and monitor the outbound calling list." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/cloud-pbx-software/placetel/#software", "name": "Placetel", "image": "https://cdn.selecthub.com/products/cf1f249ab7ce26315cf395fd2f794620-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693327647", "url": "https://www.selecthub.com/p/cloud-pbx-software/placetel/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Recent user reviews from the past year suggest that Placetel is a reliable and feature-rich cloud telephony solution, particularly favored by small to medium-sized businesses. Users consistently praise its ease of use and quick setup process, highlighting that even those without technical expertise can have the system up and running in no time. The platform's robust integration capabilities with popular business tools like HubSpot and Slack are also frequently commended, allowing for a seamless workflow and enhanced productivity. For instance, one user noted that integrating Placetel with their CRM platform automated call logging and contact management, saving them significant time and effort. However, some users have pointed out that the app's interface, while functional, could be more intuitive and user-friendly. Occasional lag in the app's performance has also been reported, which can be disruptive, especially during critical business calls. While Placetel offers a comprehensive suite of features, some users have expressed a desire for more advanced call routing options, which would provide greater flexibility and control over call management. Overall, Placetel is a solid cloud telephony solution that excels in its ease of use, integrations, and reliability. Its strengths make it an ideal choice for businesses looking to streamline their communication processes and enhance collaboration, particularly those already invested in the Cisco ecosystem. However, those requiring advanced call routing functionalities or seeking a more modern and intuitive interface might need to consider alternative options.", "featureList": [ "Unified Communications: Integrates voice, video, and messaging into a single platform for seamless communication.", "Scalability: Easily scale your telephony system up or down based on your business needs without significant infrastructure changes.", "Mobile App: Access your business phone system from anywhere using the Placetel mobile app, available on both iOS and Android.", "Call Routing: Advanced call routing options ensure that calls are directed to the right person or department efficiently.", "Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.", "CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot to enhance customer relationship management.", "Conference Calling: Host audio and video conference calls with multiple participants, facilitating remote collaboration.", "Call Analytics: Detailed call analytics and reporting provide insights into call volumes, durations, and patterns.", "IVR System: Interactive Voice Response (IVR) system allows for automated call handling and routing based on caller input.", "Number Porting: Easily port your existing phone numbers to Placetel without service interruption." ], "offers": { "@type": "Offer", "price": 7.9, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/#software", "name": "Vodia PBX", "image": "https://cdn.selecthub.com/products/faaae1866a54fdb13aa89b7da8101bdc-4793939b537bf631570ab51d7c961d18/resources/normal/logo.png?1735731544", "url": "https://www.selecthub.com/p/cloud-pbx-software/vodia-pbx/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Is Vodia PBX the \"real deal\" or just a \"vodia\" lot of hype? User reviews from the last year suggest that Vodia PBX is a robust and reliable cloud-based PBX solution that offers a compelling alternative to traditional phone systems. Users consistently highlight its exceptional flexibility and ease of use as major strengths. For instance, one user praised the platform's intuitive interface, stating that setting up a new server for hundreds of customers with multiple extensions \"takes a few minutes.\" This user also lauded the straightforward backup and restoration process, emphasizing the system's user-friendliness. Another user highlighted Vodia PBX's seamless integration with popular CRM platforms, which streamlined their workflow and boosted productivity. However, some users pointed out limitations with the mobile app, particularly regarding call management features like transfer, park, and record. While the app initiates calls, they transition to the native dialer, hindering access to these functionalities. This inconvenience poses challenges for users who rely heavily on these features. Despite this drawback, Vodia PBX receives overwhelmingly positive feedback for its comprehensive features, competitive pricing, and responsive customer support. Its suitability for businesses of all sizes, from small enterprises to large corporations, stems from its scalability and customizable features. Whether you're a tech-savvy entrepreneur or a business owner seeking a reliable and feature-rich communication solution, Vodia PBX appears to be a worthy contender in the cloud PBX arena.", "featureList": [ "Multi-Tenant Support: Efficiently manage multiple clients or departments within a single instance, each with its own settings and configurations.", "Web-Based Management: Access and control the PBX system through an intuitive web interface, eliminating the need for specialized software installations.", "Call Recording: Automatically record calls for compliance, training, or quality assurance purposes, with easy access to playback and storage options.", "Voicemail-to-Email: Receive voicemail messages directly in your email inbox as audio files, ensuring you never miss important communications.", "Auto Attendant: Customize automated greetings and menu options to efficiently route incoming calls to the appropriate extensions or departments.", "Conference Calling: Host virtual meetings with multiple participants, complete with features like mute, hold, and participant management.", "Mobile App Integration: Extend PBX functionality to mobile devices, allowing users to make and receive calls on the go with the same features as their desk phones.", "Call Queues: Organize incoming calls into queues, providing callers with estimated wait times and music on hold, enhancing customer experience.", "SIP Trunking: Connect to the public telephone network using SIP trunks, reducing costs and increasing flexibility compared to traditional phone lines.", "CRM Integration: Seamlessly integrate with popular CRM systems to enhance customer interactions and streamline workflows." ], "offers": { "@type": "Offer", "price": 145, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/#software", "name": "CxC 3CX", "image": "https://cdn.selecthub.com/products/f8207ff936432245e67f23f6d8f7db1a-ba3d4bf9c4059029e7cc0c7c120db842/resources/normal/logo.png?1723856256", "url": "https://www.selecthub.com/p/cloud-pbx-software/cxc-3cx/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Is CxC 3CX the bee's knees or just a bunch of buzz? CxC 3CX is a breath of fresh air for businesses seeking a cost-effective and feature-rich Unified Communications solution. Users rave about its ease of setup and integration with existing infrastructure, eliminating the need to shell out for new hardware. The intuitive interface and robust mobile app have garnered praise, empowering users to manage calls, access voicemail, and collaborate remotely without breaking a sweat. However, the customer service experience seems to be a bit of a sore point, with some users expressing dissatisfaction with the support provided. What sets CxC 3CX apart is its versatility. It's a Swiss Army knife of communication tools, packing in call forwarding, digital receptionist, call queuing, video conferencing, and more. This makes it a perfect fit for a wide range of businesses, from small startups to bustling call centers and educational institutions. Think of it as the difference between wrestling with a tangled mess of wires and enjoying a seamless flow of communication. In a nutshell, CxC 3CX is a solid choice for businesses looking to streamline their communications without breaking the bank. Its robust features, flexibility, and user-friendliness make it a winner, but addressing the customer service hiccups would make it an absolute knockout.", "featureList": [ "Unified Communications: Integrates voice, video, and messaging into a single platform, streamlining communication channels.", "WebRTC Technology: Enables browser-based video conferencing without the need for additional plugins or software installations.", "Mobile Apps: Provides iOS and Android apps for on-the-go access to calls, messages, and video meetings.", "Call Queues: Manages incoming calls efficiently by placing them in queues and distributing them to available agents.", "Interactive Voice Response (IVR): Automates call routing with customizable voice menus, improving caller experience.", "CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and Microsoft Dynamics for enhanced customer relationship management.", "Call Recording: Records calls for quality assurance, training, and compliance purposes, with easy access to playback.", "Live Chat: Embeds live chat functionality on your website, allowing real-time customer support and engagement.", "Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration tools.", "Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for convenient access." ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/ringcentral/#software", "name": "RingCentral", "image": "https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936", "url": "https://www.selecthub.com/p/business-phone-systems/ringcentral/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.", "featureList": [ "API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. ", "Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. ", "Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. ", "Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. ", "Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. ", "Cloud PBX System: Ensure no call is missed with auto-receptionist and on-hold music. Connect customers to the right agent with its dial-by-name directory and hot desking. ", "Call Management: Set up call forwarding and automatic recording, and configure call answering rules. Switch seamlessly between devices and view logs of all inbound and outbound calls and faxes. Get emails and message notifications for missed calls, voice and faxes. ", "Engage Digital: Connect to customers on Facebook, Twitter, Whatsapp and other social media sites and manage all interactions from a single, central hub. Handle a greater inbound call volume by automating conversations through chatbots. ", "Team Messaging: Connect to internal teams through direct chat or start a video call with one click from any thread. Connect customers with the right resources, collaborate with back-end experts and share files with others in chat threads. ", "Pulse: Track key contact center metrics in real time with intelligent bots and automatically send alerts to supervisors when KPIs exceed pre-defined limits. Track trends through an intuitive dashboard before they become issues. " ], "offers": { "@type": "Offer", "price": 25, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/vonage/#software", "name": "Vonage", "image": "https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439", "url": "https://www.selecthub.com/p/business-phone-systems/vonage/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.", "featureList": [ "Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.", "Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.", "Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.", "Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. ", "Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.", "Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.", "LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.", "Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.", "Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.", "Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/ooma-office/#software", "name": "Ooma Office", "image": "https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938", "url": "https://www.selecthub.com/p/business-phone-systems/ooma-office/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, \"Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes.\" Another user praised its affordability, saying, \"Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems.\" In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.", "featureList": [ "Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free. ", "Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure. ", "Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings. ", "Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look. ", "Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list. ", "Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app. ", "Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records. ", "Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.  ", "Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats. ", "Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension. " ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/3cx/#software", "name": "3CX", "image": "https://cdn.selecthub.com/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455", "url": "https://www.selecthub.com/p/business-phone-systems/3cx/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "3CX, a business phone software, has received positive user reviews over the past year. Users praise its ease of use, feature-richness, and cost-effectiveness. Compared to similar products, 3CX stands out for its intuitive interface, which makes it easy for users to set up and manage their phone systems. Additionally, 3CX offers a wide range of features, including call recording, voicemail, and video conferencing, which are essential for businesses of all sizes. One of the key differentiating factors of 3CX is its open-source nature. This allows businesses to customize the software to meet their specific needs. For example, businesses can integrate 3CX with their CRM or ERP systems to streamline their workflows. Another important factor is 3CX's affordability. Compared to proprietary solutions, 3CX offers a more cost-effective option without compromising on features or quality. Overall, 3CX is a well-rounded business phone software that is suitable for businesses of all sizes. Its ease of use, feature-richness, and affordability make it a great choice for businesses looking to improve their communications.", "featureList": [ "Hosted PBX: Keep better control over everything. Manage updates and get maximum flexibility. Move virtual PBX to a private cloud when required. Access integrated video conferencing solutions, apps for mobile phone devices, website live chat and much more. Automatically configure firewall rules. Launch the software in a few minutes using PBX Express. Get unlimited extensions. Manage extensions for remote workers seamlessly.", "Phone System: Use the open-platform system with an option to migrate to the cloud. Deploy it on an existing server and reduce costs. Allow employees to have an excellent remote-working experience and increase overall productivity. Access flexible inbound calls, outbound calls, DIDs and ring groups.", "Mobile Apps: Access secured communication for the entire team. Don’t restrict communication to building premises. Work on the go using the available extensions. Ensure customer satisfaction even while working remotely. Check the team’s availability easily. Eliminate learning curves and commence working quickly. Facilitate cost-effective phone calls between employees and colleagues. Transfer clients quickly to the appropriate department. Use the app and desk phone simultaneously.", "CRM Integration: Keep the entire customer record handy to help the clients more efficiently and create a good impression in front of them. Create new customer records. Make calls in one click. Route calls seamlessly based on customer numbers or customer questions. Initiate and journal a call simultaneously.", "Video Conferencing: Access easy-to-use and free enterprise-level video conferencing. Invite participants in a single click. Join meetings directly from the web browser without downloading any app. Share documents, present using a whiteboard, control remote screens and more. Add up to 250 participants. Schedule meetings within seconds.", "Webphone: Handle all calls, check availability of team members and initiate video calls using one location. Make and receive calls straight from the web browser. Log in from anywhere using the required credentials and make a call with one click. Access voicemail, initiate video calls and get call notifications.", "Call Center: Eliminate complex tasks and allow your agents to get more time to focus on vital work. Use the callback option and ensure no customer calls get missed. Record calls for reference purposes and access them whenever required. Centrally monitor ticket responses.", "Live Chat: Integrate live chat with the phone system and allow website visitors to initiate real-time chats with the agents. Initiate a video call or live call without even dialing numbers. Manage all the communication on a single platform. Customize chat greetings keeping business hours and holidays in mind.", "Microsoft 365: Connect with Microsoft 365 easily and streamline the workflow. Initiate calls directly from the interface. Automate phone contacts syncing. Use SSO authentication login using one click. Catch any important messages or calls. Create new extensions automatically.", "Facebook Messages: Connect easily with customers. Eliminate the need to give all agents access to the Facebook page. Allow agents to respond to customers and resolve queries quickly. Track and archive Facebook messages successfully. Enable live chat messaging." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/aircall/#software", "name": "Aircall", "image": "https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457", "url": "https://www.selecthub.com/p/business-phone-systems/aircall/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Cloud PBX", "operatingSystem": "Web-based", "description": "Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try!", "featureList": [ "Power Dialer: Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls. ", "Interactive Voice Response: Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups. ", "Call Routing: Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls. ", "Call Center Analytics: Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time. ", "Computer Telephony Integration: View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface. ", "Click to Dial: Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers. ", "Warm Transfer: Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions. ", "Call Commenting and Assignment: Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved. ", "Call Recording: Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories. ", "Business Hours: Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents. " ], "offers": { "@type": "Offer", "price": 1080, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Cloud PBX of 2026", "author": [ { "@type": "Person", "name": "Ashita Ahuja", "url": "https://www.selecthub.com/author/ashita-ahuja/", "jobTitle": "Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg" }, { "@type": "Person", "name": "Sagardeep Roy", "url": "https://www.selecthub.com/author/sagardeep-roy/", "jobTitle": "Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2025/01/Sagardeep-Roy-96x96.jpg" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle": "Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle": "Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher": { "@type": "Organization", "name": "SelectHub", "logo": { "@type": "ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2026-06-04T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/cloud-pbx-software/" } ```