BPM Software Tools Buyer's Guide
Understanding Why BPM Is ImportantThe overarching goal of any BPM platform is to support the implementation of productive, automated business processes. This is necessary for efficient spending, sustainable consumption and company cohesion. From a general perspective, there are three stages involved in this journey.The first stage involves making sure that there’s a full understanding of existing processes. You can’t think about improving internal practices until you’ve got a clear picture of their weaknesses. This stage is very important, despite a tendency to rush or gloss over it. The second stage is when targeted process improvements are made, with the goal of optimizing and streamlining business processes. The final stage is evaluating performance.Industry experts see BPM tools as serving two emerging functions in contemporary businesses. They can be used to develop and evolve the customer experience, as well as provide support in the face of increasingly stringent corporate regulations. As laws, standard practices and even corporate morals change, BPM software provides a way to adapt quickly.
The Benefits of BPM ToolsThe benefits of BPM tools are numerous, particularly when software is combined with complementary tools and systems. For instance, targeted workflows and dashboards can expand the scope of business process management and increase optimization. Of these advantages, three are commonly discussed:
AdaptabilityIt’s vital, particularly in a world of rapidly evolving tech, that businesses are able to adapt quickly. BPM tools capture and record substantial amounts of data about targeted processes. This results in complete workflow histories, which makes it much easier to isolate specific processes, identify weaknesses and determine viable solutions.
TransparencyBPM tools also help businesses get a clearer window on internal processes. When practices and activities are automated, the need for close contact monitoring is reduced. The business enjoys greater transparency, without having to increase workloads. The result of this is improved decision making and increased productivity.
Reduced WasteIf you can use BPM software to improve weak processes, you can also use it to eliminate redundant ones. With greater transparency and control, it’s possible to highlight and remove sluggish and irrelevant tasks. After incorporating business process management, you’ll find areas where automation overlaps with manual jobs, so you can eradicate some of the latter.
The Choice between Humans and SystemsBPM tools cover a wide range of processes, but they can generally be divided into two groups: human-based and system-based processes. As such, BPM software tends to be oriented in one of these directions. With human BPM, people are the biggest priority. Automation is an important component, but it’s designed to support employee-led tasks.This kind of software is built to accommodate manual intervention. Tasks can be put on hold, scheduled for a later time, or reallocated in response to changing resource requirements. As human operators are still in charge of shaping processes, there’s a greater emphasis on the efficiency of communication. Tasks aren’t automatically assigned and launched.On the other hand, system-based BPM tools are more interested in the power of technology, and how far process automation can push productivity. They handle multiple applications within systems or between linked systems. System-centric software coordinates all of the processes associated with these applications, whether they’re custom, external, manual or packaged.
The Analytical Side of BPM SoftwareWith the right BPM tools, businesses can capture, present, evaluate, enhance, manipulate and shape internal processes. The role of metrics is very important here. Gone are the days when companies had to make plausible inferences from a limited amount of data. Now, they can use real-world updates to make decisions and tune in to market trends.The analytical component of BPM software feeds into an asset known as operational intelligence. This is a component of real-time BI that offers the ability to respond to actionable insights at lightning speed. This is a great advantage for businesses looking to optimize workflows. Four of the most common analytics tools are described below:
SIPOCThe term “SIPOC” stands for suppliers, inputs, processes, outputs and customers. This BPM tool creates detailed charts that are used to present process histories in their entirety. They’ve been around since the early eighties, so they’re not a new resource. Nevertheless, they continue to be used for things like brainstorming and quality assessments.
WorkflowsWorkflows take the form of structured diagrams. They represent a specific set of activities or processes and their intended outcome. They’re a highly flexible tool, as diagrams can be as simple as “A+B=C,” or they can involve multiple links to other processes, tasks and requirements. Successful workflows include information on essential resources (human, tech or material) and the practical steps needed to achieve that desired outcome.
RACIRACIs are what’s known as a “responsible, accountable, consulted and informed matrix.” They’re sometimes called linear responsibility charts (LRCs) or responsibility assignment matrices (RAMs). They help to define roles, duties, and responsibilities. This makes them especially useful during periods of internal restructuring. With the support of RACIs, it’s easier to identify areas where roles may overlap and, therefore, eliminate redundant responsibilities.
CTQThe “critical to quality” tree is an analytical tool designed to present products from the viewpoint of the consumer. For this reason, it’s primarily used during design processes. These charts (in the shape of a tree) highlight each customer need, expectation and performance demand, so that design teams have a set of clear objectives.
Creating a Cohesive BPM LifecycleAs already discussed, business process management is commonly split into three objectives. The first is the evaluation of an existing process. The second is the implementation of improved features, based on weaknesses identified during the initial stage. The final objective is the monitoring of the new and improved process as a way to determine the rate of success.If you want to look at this cycle in more detail, it can be further divided into five actions: design, modeling, execution, monitoring and optimization. The proper terminology in this case is “cycle,” as improvements should be occurring all the time in a recurrent fashion. Progressive, incremental changes are the key to sustained productivity.
DesignThe targeted business process is captured in great detail, via the use of analytics tools and reliable data sources. There must be a clear representation of how it works and moves towards the desired conclusion. In many ways, this is the most important part of the cycle, as it’s where you’ll identify features that need to be changed.
ModellingAnalytics and simulation tools are used to assess the viability of the process and determine what improvements should be made.
ExecutionThe intended improvements are approved and finalized before being implemented, according to modeled plans.
MonitoringThe improved process is continuously monitored for value and viability. During this stage, it’s important to judge success, at least in part, on comparisons made with the original process.
OptimizationThis is the final stage of the cycle, before it’s renewed for another round of improvements. Data from previous tweaks and changes is compared with metrics from the altered process. This is a necessity, as it ensures that improvements aren’t made just for the sake of change itself. They should only be permanently implemented if they create a better system than previous iterations.
A Word on Selecting the Right BPM ToolsThere’s no shortage of BPM tools out there, so you’ve got to be cautious when shopping for a new product. Your choice of system should be based on best practices, where possible. For instance, it’s highly recommended that you involve all departments in software implementation and testing. This will make it much easier to draw up a suitable training schedule.The best BPM software is designed to optimize operations, streamline communications and support the management of key resources. Therefore, it must provide increased transparency when it comes to the status and progress of tasks. It should offer a variety of metrics, dashboards and displays, as well as predictive capabilities. If it has all of that, your business processes will be in good hands.
Top 10 BPM Software Tools Leaders by Analyst Rating(of 40 products) GET THE IN-DEPTH REPORT
BPM Software Tools
Creatio (formerly bpm’online) is the most agile platform for midsize and large enterprises to accelerate sales, marketing, service and operations. This platform helps to align data, processes, and teams enabling them to better connect with digital native customers and rapidly adapt. Provides its customers with comprehensive full-fledged applications that can be deployed as standalone products, or as a bundle on a single platform.
Comidor offers a plethora of tools that assist organizations in managing their communications, collaboration, content, projects and salesforce. Comidor embeds all these tools into an integrated cloud suite that supports and advances key enterprise activities to boost performance.
The Brightidea Innovation Suite is a cloud-based, end-to-end innovation management solution designed around the business processes of innovation.
A private, secure, client-server model corporate messenger that drives employees engagement. Output Messenger is designed for all small through big enterprise to collaborate easily. Output Messenger will suits for any devices and at any network. You can integrate with Active Directory a a click click. You will have reply and forward messages along with basic needs of communication. You can set remainders and can beautify your screens with colorful sticky notes. Our "@ mentions" in group chat and chat rooms will surely play a great role in your concern.
IBM® Business Process Manager (BPM) V8.5 is a comprehensive and consumable business process management platform designed for faster time to deployment. For use straight out of the box or in an easily customizable configuration, this highly integrated environment scales smoothly and easily from initial project to enterprise-wide program, providing faster time to value with improved user productivity.
Automate business workflows and process improvements to ensure your company operates more efficiently and effectively.Say goodbye to those outdated, lengthy, paper-based approval processes. Simplify day-to-day activities through the automation of business workflows and processes from one central location. Finding ways to improve business process and workflow management saves organisation’s time and money and results in more efficient operations. Finding the right management software to do so is where it all begins. Meet INX +Process, a simple to use tool that automates processes managed across the INX product range so that everything from site entry to mobilisation, booking requests, training and leave (to name a few), can now be performed in one secure and controlled location. INX +Process ensures that departmental managers across health and safety, HR, Training and Compliance, Travel and Logistics and general administration have complete control and visibility over requests, processes and approvals by providing a streamlined approach through a browser solution. The solution moves away from offline, paper based processing by allowing online submission of information for tasks such as site entry, people activation and deactivation, booking requests, rescheduling requests, transferring of people and editing of personal information which follows company specific workflows and approval steps. It ensures not only that relevant areas of the business are kept informed but that time is saved, error eliminated and resources used more efficiently.
Unleashing the power of information to give employees, customers, and partners what they need to quickly and consistently deliver great resultsAs part of Enterprise Information Management (EIM) by OpenText, Business Process Management (BPM) helps organizations work more efficiently, improve the optimization of complex processes, and outperform their business goals with real-time business insight.
Adeptia BPM Suite is a web-based Business Process Management solution that is designed to MODEL, AUTOMATE AND MONITOR business processes. This is a complete BPM solution that an organization will install on an internal server and users access it simply via a web browser. It is managed and maintained by the customer organization.Adeptia BPM is a complete, powerful while easy-to-use business process automation technology.
Business Process Management (BPM) software and services empower organizations of all sizes to not only meet but exceed their customers' expectations, not only react to, but anticipate shifts in their marketplace, and all of this while keeping costs under control. BPM is a discipline that leverages software and services to provide total visibility into your organization. Discover, document, automate, and continuously improve business processes to increase efficiency and reduce costs
ChangeGear is a browser-based, ITIL-centric Service Desk platform that is available either onsite or through the Cloud. ChangeGear's simple user interface and flexible architecture include highly configurable workflows and templates that require no hard coding or programming knowledge. Implementation time is very short and third party integrations can be accomplished through API, email or Iframe.
OpenText Business Process Management (BPM) Suite enables businesses to rapidly understand and automate even the most complex processes with software tools that allow strategic CIOs to work with lines of business to identify new opportunities to drive their agenda of growth and innovation.
The Living Systems Process Suite - or LSPS - from Whitestein is revolutionary. The platform is designed from first principles to answer the needs of business and IT in one seamless, transformational package. Whether you need to build a simple standalone application to automate a paper-based workflow, integrate ageing legacy infrastructure, or create intelligent software solutions that adapt their behaviour to business events in order to achieve business outcomes, it is the intelligent choice. Stay three steps ahead - choose LSPS for your business.
TIBCO Nimbus® is a process management platform that allows you to capture and deploy your business processes in a format and language that is easily understood by all your employees. The result: it becomes easier and faster for the right employees to do the right thing at the right time, reducing inefficiency and risk and improving compliance.
Day in and out KiSSFLOW is used by over 10,000+ customers and across 100 countries as their preferred workflow tool to meet their needs of business process automation. Built as a self-service cloud workflow software, KiSSFLOW is ready to use and can be set up in minutes as against traditional business process management software and customized workflow software which requires huge investments and takes days to set up.
Oracle Business Process Management, a member of the Oracle Business Process Management Suite, is a complete set of tools for creating, executing, and optimizing business processes. The suite enables unparalleled collaboration between business and IT to automate and optimize business processes
Pegasystems’ BPM platform business has been growing at twice the rate of the overall BPM market in large part because the Pega BPM suite enables users to achieve their business objectives more quickly and efficiently than competing platforms. By using open standards-based APIs that facilitate easy integration with existing IT infrastructures; by delivering industry-specific solution frameworks that accelerate the creation of high-performance enterprise applications; and by automating coding so that business users can create and improve business processes with minimal assistance from technologists, the Pega business process management suite speeds our customers’ return on investment.
Create the next generation of user engagement applications. Every company knows that it's all about the user. Whether the user is an employee, customer or supplier, we all need a simple way to interact with our business data. Create a compelling user experience on top of SAP that is native to the device and to the user.
Save time and money through better process orchestration. Drive maximum value from your processes. SAP Process Orchestration empowers you to quickly automate and flexibly optimize your business processes – from simple workflows to integrated processes that span applications and organizational boundaries.
With AMS360 insurance agency management system, quotes, rates, email, forms, certs, renewals, and commissions flow in and out of a secure customer/policy database connecting with your carriers in real time.
Firmcover is a powerful communication tool for insuring that critical directives reach staff quickly and are understood. Firmcover can help your firm improve staff compliance, strengthen coordination and facilitate training.
Design, document, analyze, optimize and communicate processes to achieve business process excellence by using the ARIS Business Process Analysis Platform. With more efficient processes across business, IT and SAP systems, your Digital Enterprise can respond to changing business and market requirements more quickly
ProcessMaker workflow management software allows public and private organizations to automate document intensive, approval-based processes across departments and systems. Business users and process experts with no programming experience can design and run workflows. It delivers the following benefits:
AWD®, our comprehensive business process management (BPM) solution, is designed to help ensure that interactions within your organization and with your customers happen seamlessly, enabling you to deliver exceptional quality and enhanced customer service. AWD can help your organization work more effectively by bringing people, processes and systems together.
From design and modeling to automation and deployment, Bizagi BPM Software supports the complete BPM lifecycle to make continuous improvement a reality. Recognized by our community as the most powerful BPMN modeling environment in the market, Bizagi Modeler lets business experts design, document and evolve their process model with complete confidence. Intuitive drag and drop, code-free updates and automatic document generation tools make this a seamless experience, even without technical knowledge.
Workflow file management processes the workflow inputs that create the BPM engine with instructions for the creating, deleting even moving of files or folders within the organizations database. Business Process Management (BPM) is a real-time, constantly evolving effort within our organizations. Consequently, the BPM workflow processes that seek to automate and control these business activities must also be capable of performing at this level. The key function or operation for any workflow process is its ability to track workflow status and the associated information from start to finish.
TIBCO ActiveMatrix® BPM is a leading business process platform that offers enterprise strength in a business-friendly solution. With flexible processes able to react to the right business events in real time, it meets all of an organization’s business process needs. TIBCO ActiveMatrix BPM helps you go beyond automation to digitalize your business.
Cut costs, improve processes, and leverage the latest advancements- with Consignant and SAP. With elite Global Services Partner status, we are qualified to help you with SAP. Solutions cover every area- from ERP, supply chain and CRM to compliance.
OmniFlow Intelligent Business Process Management (iBPM) suite strategically orchestrates advanced technological tools to model, deploy and manage mission-critical business processes that span multiple enterprise applications, corporate departments, and business partners. This platform independent Business Process Management suite from Newgen has seamless integration capabilities, allowing it to be introduced to any existing IT infrastructure. Leveraging the nexus of forces – Social, Mobile, Cloud and Analytics; it allows businesses to grow and innovate through improved business insights, greater process control and enhanced customer experience.
Software AG’s Business Process Management Platform is a unified offering designed to create business applications that are based on orchestrated, managed and monitored end-to-end business processes or workflows. The offering improves process speed, visibility, consistency and agility while reducing costs and driving standardization—all critical components of effective business operations. Our platform includes everything you need—technology, best practices and content—to get started and quickly show results.
inubit BPM, our versatile, integrated business process management (BPM) software makes it particularly easy to create processoriented applications that you can integrate data and documents into. Business users can set up processes directly without any programming skills and then launch them in conjunction with IT.
The Oracle Business Process Management Suite (Oracle BPM Suite) provides a comprehensive, unified and robust platform to enable intelligent and adaptive business processes for both structured, automated flows as well as dynamic, collaborative case management. Oracle BPM Suite empowers business users to own their processes and the user experience while enabling effective business/IT collaboration.
APPLICATIONS ENGINEERED FOR EVOLUTION Pega 7 has been proven in enterprise-wide, transformational deployments in the world’s largest companies. SIMPLIFY AND AUTOMATE Pega 7 BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
PNMsoft Sequence™ is an intelligent workflow software which optimizes your business processes, enabling you to achieve business transformation. PNMsoft Sequence provides superior control over dynamic changes, using unique HotChange® technology. Gartner recognizes Sequence as an iBPMS (Intelligent BPM Suite) – the leading Microsoft-based BPMS in this class.
Vitria’s intelligent Business Process Management Server (iBPMS) is a fully integrated component of Vitria Operational Intelligence. Vitria’s iBPMS provides the capability to define and manage policies across the enterprise, apply the policies to events, and then take immediate action according to the predefined policies.
VCA BPM is an end-to-end process management suite which gives businesses complete control over operations. The platform brings together leading industry practices and AI-technology to create a solution for process management, operations and delivery. Know more: https://www.cordis.us/
Real People... with Data
We know selecting software can be overwhelming. You have a lot on the line and we want you to make your project a success, avoiding the pitfalls we see far too often.
As you get started with us, whether it be with Software Requirements templates, Comparing, Shortlisting Vendors or obtaining that elusive Pricing you need; know that we are here for you.
Our Market Research Analysts will take calls, and in 10 minutes, take your basic requirements and recommend you a shortlist to start with.