Based on the latest available data we've collected, the following solutions are the top virtual phone systems: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product User Sentiment i The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. Company Size Start Price Free Trial 1\. [Grasshopper ](#product-grasshopper-phone) #### 88% Great Small companies $14 Monthly 2\. [CallHippo ](#product-callhippo) #### 84% Great Any company size $15 Per User, Monthly 3\. [RingCentral ](#product-ringcentral) #### 83% Great Any company size $25 Per User, Monthly 4\. [Vonage ](#product-vonage) #### 84% Great Small & medium companies $15 Per User, Monthly 5\. [Ooma Office ](#product-ooma-office) #### 91% Excellent Small companies $20 Per User, Monthly 6\. [Aircall ](#product-aircall) #### 86% Great Small & medium companies $1,080 Annually 7\. [Google Voice For Business ](#product-google-voice-for-business) #### 90% Excellent Small & medium companies $10 Per User, Monthly 8\. [Nextiva ](#product-nextiva) #### 89% Great Any company size $20 Per User, Monthly 9\. [Dialpad ](#product-dialpad) #### 86% Great Any company size $15 Per User, Monthly 10\. [8x8 Work ](#product-8x8-work) #### 85% Great Any company size $15 Monthly [See All Virtual Phone Systems ](#view-products) #### Methodology: How We Score Products For our analysis of virtual phone systems, our research and content teams gather information from multiple sources including user reviews from leading reviews sites, the vendor website, and supplemental vendor materials such as help articles, case studies, spec sheets, and product videos on YouTube. This multi-source approach helps eliminate bias and gives you the full picture of what to expect from each product. [ ](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [Grasshopper](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [View Product Details ](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $14 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Grasshopper&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8%2Fresources%2Fnormal%2Flogo.png%3F1693318451&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Grasshopper&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8/resources/normal/logo.png?1693318451) Good For: Small companies * Pros & Cons * Review * Key Features * Media **Pros** * **Cost:** The solution’s price is reasonable, according to 67% of users. * **Mobile App:** According to 83% of users who reviewed, the mobile app is accessible and makes it easier for customers to use the software. * **Usability:** 100% of users who mentioned the functionality said it’s user-friendly. * **Voicemail:** Approximately 92% of clients said it's easy to add, accessible via email and comes with transcripts. **Cons** * **Customer Service:** According to 67% of users who reviewed this, the customer service isn’t very helpful. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [Visit Site](https://grasshopper.com/) Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [Visit Site](https://grasshopper.com/) * **Business Texts:** Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication. * **Call Forwarding:** Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages. * **Voicemail Transcription:** Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records. * **VoIP Calling:** Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages. * **Simultaneous Call Handling:** Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [Visit Site](https://grasshopper.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [Visit Site](https://grasshopper.com/) [ ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [CallHippo](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [View Product Details ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CallHippo&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454) Good For: Any company size * Pros & Cons * Review * Key Features * Media **Pros** * **Seamless Integration:** Effortlessly connect CallHippo with your existing CRM and other business tools, streamlining communication and enhancing productivity. * **Advanced Call Management:** Manage incoming and outgoing calls efficiently with features like call forwarding, call recording, and customizable IVR menus, ensuring seamless call handling. * **International Presence:** Expand your business globally with CallHippo's extensive international coverage, enabling you to connect with customers and partners worldwide. * **Cost-Effective Pricing:** Enjoy affordable pricing plans tailored to your business needs, allowing you to optimize communication costs without compromising quality. * **Reliable and Secure:** Trust CallHippo's robust infrastructure and advanced security measures to ensure uninterrupted communication and protect sensitive business data. **Cons** * **Limited Integrations:** CallHippo's integration options are somewhat limited compared to other business phone systems, making it less convenient for businesses that rely on a wide range of software tools. * **Inconsistent Call Quality:** Some users have reported experiencing occasional call quality issues, such as dropped calls or poor audio quality, which can be frustrating during important business conversations. * **Limited Customization Options:** CallHippo offers a relatively basic set of customization options, which may not be sufficient for businesses that require a highly tailored phone system to meet their specific needs. * **Pricing Concerns:** While CallHippo's pricing is generally competitive, some users have expressed concerns about the cost of certain features or add-ons, which can add up over time. * **Customer Support Issues:** A few users have reported experiencing delays or difficulties in getting support from CallHippo's customer service team, which can be frustrating when technical issues arise. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) * **Power Dialer:** Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. * **Smart Switch:** Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. * **Call Forwarding:** Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. * **Global Connect:** Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. * **Call Transfer:** Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [Visit Site](https://callhippo.com/) [ ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [RingCentral](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936) Good For: Any company size * Pros & Cons * Review * Key Features * Media **Pros** * **Integration:** RingCentral connects with popular business tools like Microsoft Teams, Salesforce, and Google Workspace, streamlining communication and collaboration. * **Advanced Call Management:** Features like call forwarding, voicemail transcription, and call recording enhance call handling and improve customer service. * **Remote Work Flexibility:** RingCentral's cloud-based platform allows employees to work from anywhere, with access to all communication channels and features. * **Cost Savings:** RingCentral's subscription-based pricing model eliminates the need for expensive hardware and maintenance costs, reducing overall telephony expenses. * **Scalability and Reliability:** RingCentral's scalable architecture ensures reliable communication even during peak usage, supporting businesses of all sizes. **Cons** * **Limited Customization:** RingCentral offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs. * **Integration Challenges:** Integrating RingCentral with other business applications can be complex and time-consuming, leading to compatibility issues and data silos. * **Call Quality Issues:** Users have reported occasional call quality issues, including dropped calls, audio delays, and poor sound quality, which can hinder effective communication. * **Pricing Concerns:** RingCentral's pricing structure can be complex and may not be suitable for all businesses, especially those with a large number of users or specific feature requirements. * **Limited Reporting Capabilities:** RingCentral's reporting features are limited, making it challenging for businesses to track and analyze call data for performance optimization and decision-making. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) [ ![Ritinder Kaur](https://www.selecthub.com/wp-content/uploads/2021/06/cropped-Ritinder-Kaur-v2-1-96x96.png) Written By Ritinder Kaur, Senior Technical Content Writer ](https://www.selecthub.com/author/ritinder-kaur/) RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) * **API-based Architecture:** Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. * **Software Development Kits (SDKs):** Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. * **Security:** Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. * **Address Book:** Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. * **Events and Notifications:** Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [Visit Site](https://www.ringcentral.com/) [ ](https://www.selecthub.com/p/business-phone-systems/vonage/) [Vonage](https://www.selecthub.com/p/business-phone-systems/vonage/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/vonage/) User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Vonage&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b%2Fresources%2Fnormal%2Flogo.png%3F1693318439&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vonage&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439) Good For: Small & medium companies * Pros & Cons * Review * Key Features * Media **Pros** * **Seamless Integration:** Vonage effortlessly integrates with popular business tools like Salesforce, Microsoft Teams, and Google Workspace, streamlining communication and boosting productivity. * **Advanced Call Management:** Manage incoming and outgoing calls efficiently with features like call forwarding, voicemail transcription, and customizable call routing, ensuring that every call is handled professionally. * **Cost-Effective Solution:** Vonage offers flexible pricing plans tailored to businesses of all sizes, providing a cost-effective alternative to traditional phone systems while delivering enterprise-grade features. * **Reliable and Secure:** Vonage's cloud-based platform ensures reliable call quality and robust security measures, protecting sensitive business communications and maintaining compliance. * **Scalability and Flexibility:** Vonage's scalable architecture allows businesses to easily adjust their phone system as their needs evolve, accommodating growth and changes in business operations. **Cons** * **Limited Customization:** Vonage offers a limited range of customization options, making it difficult for businesses to tailor the system to their specific needs. * **Unreliable Call Quality:** Users have reported frequent call drops, delays, and poor audio quality, which can disrupt business operations. * **Complex User Interface:** The Vonage user interface is often criticized for being cluttered and difficult to navigate, leading to frustration and wasted time. * **Hidden Fees:** Vonage has been known to charge additional fees for features that are considered standard in other business phone systems, such as call forwarding and voicemail. * **Poor Customer Support:** Users have complained about long wait times, unhelpful responses, and a lack of technical expertise from Vonage's customer support team. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/) [Visit Site](https://www.vonage.com/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer ](https://www.selecthub.com/author/ashita-ahuja/) Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/) [Visit Site](https://www.vonage.com/) * **Gamification:** Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run. * **Conversation Analyzer:** Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations. * **Real-Time Dashboards:** Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data. * **Data Storage:** Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. * **Analytics:** Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/) [Visit Site](https://www.vonage.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/vonage/) [Visit Site](https://www.vonage.com/) [ ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Ooma Office](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Ooma%2BOffice&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5%2Fresources%2Fnormal%2Flogo.png%3F1693316938&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Ooma+Office&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938) Good For: Small companies * Pros & Cons * Review * Key Features * Media **Pros** * **Cost-Effective:** Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems. * **Easy to Use:** Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge. * **Reliable:** Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions. * **Feature-Rich:** Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs. * **Scalable:** Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company. **Cons** * **Limited Customization:** Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements. * **Call Quality Issues:** Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication. * **Limited Integration Options:** Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows. * **Insufficient Support:** Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise. * **Pricing Concerns:** While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Visit Site](https://office.ooma.com/) Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems." In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Visit Site](https://office.ooma.com/) * **Desktop App:** Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free. * **Mobile App:** Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure. * **Video Conferencing:** Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings. * **Virtual Receptionist:** Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look. * **Enhanced Call Blocking:** Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Visit Site](https://office.ooma.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [Visit Site](https://office.ooma.com/) [ ](https://www.selecthub.com/p/business-phone-systems/aircall/) [Aircall](https://www.selecthub.com/p/business-phone-systems/aircall/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/aircall/) User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $1,080 Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Aircall&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457) Good For: Small & medium companies * Pros & Cons * Review * Key Features * Media **Pros** * **Simple Setup:** Users find the setup process to be straightforward and intuitive, allowing them to get started quickly without extensive technical knowledge. * **Integrations:** The platform offers a wide range of integrations with popular CRM and helpdesk tools, enabling seamless data synchronization and workflow automation. * **Call Routing:** Aircall provides advanced call routing features, allowing businesses to efficiently direct calls to the right agents or departments based on predefined rules and criteria. * **Analytics and Reporting:** The platform offers comprehensive analytics and reporting tools, providing insights into call volume, agent performance, and other key metrics to help businesses make data-driven decisions. **Cons** * **Call Quality Issues:** Several users have reported experiencing dropped calls, poor audio quality, and latency issues, particularly when using the mobile app or during international calls. * **Limited Integrations:** While Aircall offers integrations with popular CRM and helpdesk platforms, some users find the selection to be limited compared to competitors, especially for industry-specific software. * **Pricing Structure:** Aircall's pricing can be complex and expensive, especially for larger teams or businesses with high call volumes. The per-user pricing model may not be suitable for all organizations. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/) [Visit Site](https://aircall.io/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer ](https://www.selecthub.com/author/ashita-ahuja/) Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try! [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/) [Visit Site](https://aircall.io/) * **Power Dialer:** Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls. * **Interactive Voice Response:** Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups. * **Call Routing:** Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls. * **Call Center Analytics:** Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time. * **Computer Telephony Integration:** View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/) [Visit Site](https://aircall.io/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/aircall/) [Visit Site](https://aircall.io/) [ ](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [Google Voice For Business](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $10 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Google%2BVoice%2BFor%2BBusiness&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff624e6558a372d9cdd49406b1a8eaf6c-f86411060a4c50a21b36b74f5f7a925f%2Fresources%2Fnormal%2Flogo.png%3F1726352850&price=1) Free Trial: No Good For: Small & medium companies * Pros & Cons * Review * Key Features * Media **Pros** * **Simple Setup and Unified Communications:** Google Voice is easy to set up and use, letting you quickly make and receive business calls without needing a separate business line. It seamlessly integrates with other Google services, allowing you to manage calls, texts, and voicemails directly from your Gmail or Google Calendar. * **Cost-Effective Solution for Domestic Calls:** Google Voice offers free local VoIP numbers and unlimited domestic calling within the US and Canada, making it a budget-friendly option for staying connected with clients and colleagues without incurring high call charges. * **Flexibility and Accessibility:** Google Voice works seamlessly across multiple devices, including smartphones, computers, and tablets, allowing you to make and receive business calls from anywhere with an internet connection, enhancing your flexibility and responsiveness. * **Enhanced Voicemail Management:** Google Voice provides convenient voicemail transcription, converting voice messages to text and sending them to your email. This feature saves you time and effort as you can quickly scan through messages instead of listening to each voicemail. **Cons** * **Limited Features:** Google Voice lacks some advanced features that are essential for growing businesses, such as toll-free numbers for wider reachability and comprehensive call management options for efficient call handling. * **Basic Auto-Attendant:** The base plan offers a limited auto-attendant feature, which may not be sufficient for businesses that require multi-level menus and sophisticated call routing capabilities. * **Customer Support Concerns:** The free plan of Google Voice comes with limited customer support, potentially leading to longer resolution times for technical issues or questions. * **Potential for Extra Costs:** While Google Voice offers a free tier, businesses may encounter additional fees for unlocking certain features, which could affect their budget planning. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [Visit Site](https://voice.google.com/u/0/business) Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [Visit Site](https://voice.google.com/u/0/business) * **Cloud-Based System:** Operates entirely in the cloud, eliminating the need for physical hardware and simplifying management. * **Number Porting:** Allows businesses to transfer existing phone numbers to Google Voice, ensuring continuity and ease of transition. * **Call Forwarding:** Routes incoming calls to multiple devices, ensuring that important calls are never missed. * **Voicemail Transcription:** Converts voicemail messages into text, making it easier to read and respond to messages quickly. * **Integration with Google Workspace:** Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and collaboration. [Read Full Review](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [Visit Site](https://voice.google.com/u/0/business) ![Screenshots]() [Read Full Review](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [Visit Site](https://voice.google.com/u/0/business) [ ](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Nextiva](https://www.selecthub.com/p/customer-experience-software/nextiva/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/nextiva/) User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Nextiva&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931) Good For: Any company size * Pros & Cons * Review * Key Features * Media **Pros** * **Customer Support:** Extremely helpful, friendly and knowledgeable customer representatives, according to 91% of users. * **Cost:** According to 90% of users who reviewed this pro, the software is affordable considering the services it offers. * **Usability:** 100% of users who mentioned the functionality said it’s easy to use. **Cons** * **Mobile App:** Encounters technical glitches, according to 100% of users who reviewed the mobile app in particular. * **Wait Times:** According to 67% of users who reviewed this aspect, hold times are longer than usual. * **Internet Dependability:** 100% of users who mentioned this said the software heavily relies on high-speed internet connection. [Read Full Review](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Visit Site](https://www.nextiva.com/) Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try. [Read Full Review](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Visit Site](https://www.nextiva.com/) * **Mobile App:** Connect with customers on the go. Stay in touch with customers, partners, employees and others, regardless of geographical locations. * **Web Conferencing:** Enhance meetings by using unique and advanced tools. Access unlimited web conferencing to increase productivity and give prompt answers to customers. * **Team Chat:** Send secure messages over a shared platform. Enable instant messaging, screen sharing, message history, video calls and more. Access it via iOS, Windows, macOS and Android platforms and allow up to 30 participants. * **Number Porting:** Take your existing phone number and transfer it from the current carrier. Keep the existing number to ensure customers can connect without any hassle. * **Extension Dialing Number Change:** Control and customize the extension numbering scheme for each location. Enable extensions from two to five digits. Decrease hold time for customers by allowing them to contact employees directly. [Read Full Review](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Visit Site](https://www.nextiva.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-experience-software/nextiva/) [Visit Site](https://www.nextiva.com/) [ ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Dialpad](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [View Product Details ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Dialpad&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dialpad&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853) Good For: Any company size * Pros & Cons * Review * Key Features * Media **Pros** * **Seamless Integration:** Dialpad effortlessly integrates with popular business tools like Google Workspace and Salesforce, streamlining communication and enhancing productivity. * **Advanced Call Management:** Its robust call management features, such as call forwarding, call recording, and voicemail transcription, empower businesses to handle calls efficiently and professionally. * **Collaboration Hub:** Dialpad serves as a central hub for team collaboration, enabling users to share files, send messages, and hold video conferences, fostering seamless communication and teamwork. * **AI-Powered Insights:** Dialpad's AI capabilities provide valuable insights into call performance, customer behavior, and agent productivity, helping businesses optimize their communication strategies. * **Cost-Effective Solution:** Dialpad's flexible pricing plans and cloud-based infrastructure make it an affordable and scalable solution for businesses of all sizes. **Cons** * **Limited Integrations:** Dialpad's integration options are limited compared to other business phone systems, making it difficult to connect with essential business tools. * **Inconsistent Call Quality:** Users have reported experiencing inconsistent call quality, including dropped calls and audio issues, which can disrupt business communications. * **Complex User Interface:** The Dialpad user interface can be complex and challenging to navigate, especially for users with limited technical expertise. * **Limited Customization Options:** Dialpad offers limited customization options, making it difficult to tailor the system to specific business needs. * **Pricing Concerns:** Some users have expressed concerns about Dialpad's pricing structure, finding it to be expensive compared to similar business phone systems. [Read Full Review](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Visit Site](https://www.dialpad.com/) [ ![Ishani Vats](https://www.selecthub.com/wp-content/uploads/2021/11/cropped-Ishani-Vats-Profile-96x96.png) Written By Ishani Vats, Technical Content Writer ](https://www.selecthub.com/author/ishani-vats/) Dialpad consistently receives positive user reviews, with many praising its ease of use, feature-richness, and reliability. Users find it intuitive to set up and manage, with a user-friendly interface and comprehensive documentation. Dialpad's robust feature set, including video conferencing, call recording, and CRM integration, meets the needs of businesses of all sizes. Its reliability is also a key strength, with users reporting minimal downtime and excellent call quality. Compared to similar products, Dialpad stands out for its cloud-based architecture, which provides flexibility and scalability. Users appreciate the ability to access Dialpad from any device, allowing for remote work and collaboration. Dialpad's AI-powered features, such as call transcription and sentiment analysis, also differentiate it from competitors, providing valuable insights and improving customer interactions. Dialpad is best suited for businesses looking for a comprehensive and easy-to-use business phone system. Its cloud-based architecture, feature-richness, and reliability make it an excellent choice for companies of all sizes, particularly those with remote or distributed teams. Dialpad's AI-powered features provide an added advantage for businesses seeking to enhance customer interactions and gain valuable insights. [Read Full Review](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Visit Site](https://www.dialpad.com/) * **Contact Center:** Give employees valuable feedback using real-time screen recording to view an agent’s entire screen and evaluate workflows. Record customer-agent conversations and store them in a CRM database for later review. Access caller history and interact with customers on multiple platforms via omnichannel support. Provide a customer satisfaction (CSAT) survey for customers to leave reviews. * **Calling:** Make calls on laptops, tablets, smartphones, or desk phones utilizing cloud calling and AI technology. * **VoIP:** Provide high definition clarity conversations utilizing WebRTC and Opus codec technologies, ensuring 100% uptime SLA. * **User Set Up:** Add new employees, assign roles and phone numbers to members, give permissions and more from one central location. Automatically sync employee’s Microsoft 365 and Google G Suite accounts, allowing document sharing, calendar correspondence and messaging. * **Voice Intelligence (Vi):** Record, transcribe and capture essential action items during phone calls with built-in natural language processing (NLP) and voice recognition technology. Record who said what and when during a call with a back-and-forth, text format transcription. Search through recorded phone conversations for keywords and receive post-call summaries to keep track of important information exchanged during a call. [Read Full Review](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Visit Site](https://www.dialpad.com/) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [Visit Site](https://www.dialpad.com/) [ ](https://www.selecthub.com/p/voip-providers/8x8-work/) [8x8 Work](https://www.selecthub.com/p/voip-providers/8x8-work/) [View Product Details ](https://www.selecthub.com/p/voip-providers/8x8-work/) User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: $15 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=8x8%2BWork&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399%2Fresources%2Fnormal%2Flogo.png%3F1693318956&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=8x8+Work&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399/resources/normal/logo.png?1693318956) Good For: Any company size * Pros & Cons * Review * Key Features * Media **Pros** * **Customizable dashboards:** With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively. * **Seamless integration:** 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration. * **Advanced call handling:** The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently. * **Collaboration tools:** 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication. * **Mobile app:** The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go. * **Scalability:** 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place. * **Reliability:** 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them. * **Excellent customer support:** 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience. **Cons** * **Poor Call Quality:** Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism. * **Limited Customization:** The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs. * **Complex Interface:** Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity. * **Insufficient Support:** Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support. * **Unreliable Mobile App:** The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility. * **Expensive Add-ons:** Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost. * **Security Concerns:** Users express concerns about the system's data security measures, including data breaches and unauthorized access. * **Inconsistent Updates:** Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence. [Read Full Review](https://www.selecthub.com/p/voip-providers/8x8-work/) [Visit Site](https://www.8x8.com/products/apps) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Written By Ashita Ahuja, Technical Content Writer ](https://www.selecthub.com/author/ashita-ahuja/) 8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations. [Read Full Review](https://www.selecthub.com/p/voip-providers/8x8-work/) [Visit Site](https://www.8x8.com/products/apps) * **All-in-One App:** Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office. * **Cloud PBX:** Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more. * **Integration:** Eliminate the hassle of switching between different applications by integrating with crucial business communications. * **Administration:** Enable a single administrative interface to secure improved management and system configuration. * **Digital Workspace:** Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices. [Read Full Review](https://www.selecthub.com/p/voip-providers/8x8-work/) [Visit Site](https://www.8x8.com/products/apps) ![Screenshots]()![Screenshots]()![Screenshots]() [Read Full Review](https://www.selecthub.com/p/voip-providers/8x8-work/) [Visit Site](https://www.8x8.com/products/apps) #### Filter Products (13) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Free Trial Analyst Verified Apply Reset filters ## All Virtual Phone Systems Showing 1 - 13 of 13 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) User Sentiment [ Grasshopper by LogMeIn, Inc. ](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) [View Product Details ](https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/) Start Price: $14 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Grasshopper&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8%2Fresources%2Fnormal%2Flogo.png%3F1693318451&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Grasshopper&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8/resources/normal/logo.png?1693318451) Good For: Small companies Deployment: Cloud, On-Premise User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://grasshopper.com/) [ CallHippo by CallHippo ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) [View Product Details ](https://www.selecthub.com/p/virtual-phone-systems/callhippo/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=CallHippo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07%2Fresources%2Fnormal%2Flogo.png%3F1693318454&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CallHippo&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454) Good For: Any company size Deployment: Cloud User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://callhippo.com/) [ RingCentral by RingCentral ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) Start Price: $25 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=RingCentral&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1%2Fresources%2Fnormal%2Flogo.png%3F1693316936&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingCentral&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936) Good For: Any company size Deployment: Cloud User Sentiment: 83% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ringcentral.com/) [ Vonage by Vonage ](https://www.selecthub.com/p/business-phone-systems/vonage/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/vonage/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Vonage&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b%2Fresources%2Fnormal%2Flogo.png%3F1693318439&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Vonage&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.vonage.com/) [ Ooma Office by ooma, Inc. ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Ooma%2BOffice&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5%2Fresources%2Fnormal%2Flogo.png%3F1693316938&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Ooma+Office&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938) Good For: Small companies Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://office.ooma.com/) [ Aircall by Aircall ](https://www.selecthub.com/p/business-phone-systems/aircall/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/aircall/) Start Price: $1,080 Annually \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Aircall&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457) Good For: Small & medium companies Deployment: Cloud, On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://aircall.io/) [ Google Voice For Business by Google ](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) [View Product Details ](https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/) Start Price: $10 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Google%2BVoice%2BFor%2BBusiness&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff624e6558a372d9cdd49406b1a8eaf6c-f86411060a4c50a21b36b74f5f7a925f%2Fresources%2Fnormal%2Flogo.png%3F1726352850&price=1) Free Trial: No Good For: Small & medium companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://voice.google.com/u/0/business) [ Nextiva by Nextiva ](https://www.selecthub.com/p/customer-experience-software/nextiva/) [View Product Details ](https://www.selecthub.com/p/customer-experience-software/nextiva/) Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Nextiva&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5%2Fresources%2Fnormal%2Flogo.png%3F1693316931&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Nextiva&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931) Good For: Any company size Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.nextiva.com/) [ Dialpad by Dialpad ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [View Product Details ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) Start Price: $15 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Dialpad&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097%2Fresources%2Fnormal%2Flogo.png%3F1748990853&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Dialpad&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853) Good For: Any company size Deployment: Cloud User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.dialpad.com/) [ 8x8 Work by 8x8, Inc. ](https://www.selecthub.com/p/voip-providers/8x8-work/) [View Product Details ](https://www.selecthub.com/p/voip-providers/8x8-work/) Start Price: $15 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=8x8%2BWork&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399%2Fresources%2Fnormal%2Flogo.png%3F1693318956&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=8x8+Work&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399/resources/normal/logo.png?1693318956) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 85% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.8x8.com/products/apps) [ Freshcaller by Freshworks ](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) [View Product Details ](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) Start Price: $15 Monthly, Freemium \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=Freshcaller&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e%2Fresources%2Fnormal%2Flogo.png%3F1693318955&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshcaller&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/4fa04fbc0b0ce68711f7550ce6113720-5a480b8871e63c2679510440563d676e/resources/normal/logo.png?1693318955) Good For: Any company size Deployment: Cloud User Sentiment: 81% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.freshworks.com/freshcaller-cloud-pbx/) [ GoToConnect by LogMeIn, Inc. ](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) [View Product Details ](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) Start Price: $20 Per User, Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=GoToConnect&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F348a38cd25abeab0e440f37510e9b1fa-b743cdbf4d7187a533a32218803b1e2d%2Fresources%2Fnormal%2Flogo.png%3F1693318438&price=2) Free Trial: No Good For: Small & medium companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.goto.com/connect) [ RingEX by RingCentral, Inc. ](https://www.selecthub.com/p/ucaas-providers/ringex/) [View Product Details ](https://www.selecthub.com/p/ucaas-providers/ringex/) Start Price: $19.99 Monthly \- [Get Custom Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Virtual+Phone+Systems&product%5Fname=RingEX&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fvirtual-phone-systems%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F70b23d9df4b06d1fadb2214307e71219-1a614fad3e2e9f4c5d44443d67e33a03%2Fresources%2Fnormal%2Flogo.png%3F1723853635&price=2) Free Trial: Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=RingEX&category=Virtual+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/70b23d9df4b06d1fadb2214307e71219-1a614fad3e2e9f4c5d44443d67e33a03/resources/normal/logo.png?1723853635) Good For: Small & medium companies Deployment: Cloud User Sentiment: 84% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.ringcentral.com/ringex.html) ### Guide Contents * [Executive Summary](#bg-heading-1) * [What Is Virtual Phone Service?](#bg-heading-2) * [Primary Benefits](#bg-heading-3) * [Key Features & Functionality](#bg-heading-4) * [Software Comparison Strategy](#bg-heading-5) * [Cost and Pricing Considerations](#bg-heading-6) * [Questions To Ask](#bg-heading-7) * [In Conclusion](#bg-heading-8) Related Categories [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) [Cloud PBX](https://www.selecthub.com/c/cloud-pbx-software/) ▼ [Cloud Phone Systems](https://www.selecthub.com/c/cloud-phone-systems/) [Telephony Software](https://www.selecthub.com/c/telephony-software/) [UCaaS Providers](https://www.selecthub.com/c/ucaas-providers/) [VoIP Providers](https://www.selecthub.com/c/voip-providers/) ▲ List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Virtual Phone Systems Buyer's Guide ## What are Virtual Phone Systems? A virtual phone system acts as a flexible, cloud-based communication hub, vital for modern businesses. It conquers limitations of traditional landlines, like high costs and location dependency. Key features include intelligent call routing, voicemail-to-email, and mobile app integration, allowing calls from anywhere. Emerging functionalities incorporate AI for better customer service and unified communications platforms. Small businesses, remote teams, and customer service centers significantly benefit. While reliant on stable internet and requiring careful security management, its value lies in providing scalable, professional, and cost-effective communication, making your business accessible and efficient like never before. ### What are the Key Benefits of Virtual Phone Systems? * Enables remote work * Boosts cost-effectiveness * Improves professional image * Enhances communication flexibility * Supports business scalability * Promotes customer accessibility * Reduces infrastructure needs * Integrates with digital tools * Supports global operations * Maintains business continuity **Virtual Phone Service Is All About Managing Calls From Anywhere** By Ashita Ahuja, Technical Writer at SelectHub ![Virtual Phone Service BG Intro]() In a recent survey by McKinsey, [58% of respondents](https://www.mckinsey.com/industries/real-estate/our-insights/americans-are-embracing-flexible-work-and-they-want-more-of-it) said they work from home at least once a week. As an increasing number of employees embrace remote work opportunities, it’s necessary to provide them with a [business phone](https://www.selecthub.com/business-phone-systems/) option that is effective and reliable, no matter where they’re working from. Virtual phone service can help fill this gap. In addition to filling the role of traditional phone service, they offer more flexibility than your average landline, enhanced features and better call quality. If your company has outgrown its current phone system, or you’re scouting for a better way to communicate, then you’ve come to the right place. In this buyer’s guide, we’ll go over the benefits and features of a virtual phone service to help you pick an ideal solution. ### Executive Summary * Virtual phone service features include call recording, visual voicemail and IVR. * When choosing an ideal solution, consider technical support needs, organizational budget and functionalities offered. * Ask potential vendors any questions you might have to gauge if they can fit your business needs. **What This Guide Covers:** * [Primary Benefits](#2) * [Key Features & Functionality](#3) * [Software Comparison Strategy](#4) * [Cost & Pricing Considerations](#5) * [Questions To Ask](#7) * [In Conclusion](#8) ### What Is Virtual Phone Service? A virtual phone service or system is a communication solution that allows businesses to connect staff, customers and other points of contact through the internet. Distributed workforces can easily stay connected regardless of location, and virtual networks can scale to accommodate companies of all sizes. Virtual phone services don’t require bulky hardware. You only need a strong internet connection, and a connectable device, like a laptop, computer, tablet or mobile phone. When a call is made over a virtual network, an endpoint connection is established between the caller and the recipient using the internet. Although traditional, on-premise phone services have ruled the communication industry for a long time, they’re increasingly getting phased out in favor of virtual business phone services. There are three types of virtual phone systems: * **VoIP-based:** Ideal for all kinds of businesses, VoIP phone systems use IP technology to transmit phone calls. * **Cloud-hosted:** Cloud-hosted phone systems don’t rely on a local internet connection. Instead, they connect calls using the already existing phone network, like a cellular network or PSTN (landline). * **App-based:** These virtual phone services are based on downloadable apps for endpoints like mobile phones, tablets and computers. Let's discuss what benefits virtual phone services can bring to your business. ### Primary Benefits #### 1\. Cost-effectiveness Virtual phone service allows you to work and communicate from anywhere, holding meetings and conferences without the need to travel to different locations. They’re also generally more affordable than traditional phone services, with reduced or no fees for long-distance and international calls. sed Mobility Keep your employees connected from anywhere. You can make and receive calls and text messages from any location with a stable internet connection. #### 3\. Superior Call Quality Virtual phone systems compress video and sound using lossless algorithms, resulting in superior call quality. Traditional phones clip voice waveforms to cut down the data load, sometimes leading to distorted or muffled voices. You’re far less likely to run into this problem using a virtual phone service, so long as you have a stable internet connection. ### Key Features & Functionality | Call Queuing | Manage and sort inbound calls by placing callers in a queue to speak to an assigned representative. Calls are queued based on various criteria, including priority, the order in which customers call and the severity of the issue raised. | | ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Visual Voicemail | Automatically transcribe voicemail and save the audio clips. Employees can choose to receive these transcribed voicemails in text messages or emails. | | IVR | [Interactive voice response](https://www.ringcentral.com/contact-center/interactive-voice-response.html) enhances customer service through intelligent call routing, ensuring your customers are sent to the right agents. IVR menus are pre-recorded prompts that ask callers the reason for calling. Customers enter their responses via the dial pad, for example, “Press 1 for billing” or “Press 2 for the sales department.” | | Call Recording | Virtual phone services can record both audio and video calls. Employees can manage recordings, store them in a searchable database and share them among the team for reference or training purposes. Most services charge an additional fee for unlimited call recording options. | | Video Conference Calling | This feature allows participants in any part of the world to connect face-to-face. It includes functionalities like virtual background, online polling, team chats, virtual hand-raising and more. It’s ideal for businesses with satellite offices, a large chunk of remote workers and clients worldwide. According to a 2021 report published by [Upwork](https://www.upwork.com/research/future-workforce-report/), video conferencing is one of the leading business technologies for how it helps connect distributed workforces. | | Phone Analytics | Real-time data and analytics help monitor the shift in specific trends. Some important analytics include average call duration, caller location, total number of daily calls, customer satisfaction and conversion rate. | ### Software Comparison Strategy While many virtual phone services have similar features, it can be overwhelming to decide which solution is actually best for your business. Start by considering what your business needs. How many employees will use the program? Will they adapt to it easily, or will they need training? It’s also important to think about where your current communications fall short, and how a virtual phone service could help fill the gaps. It’s also important to research your vendor. You can check online reviews, read industry guides and ask colleagues for their recommendations. Some vendors may even offer a free trial so you can see how your employees do with the program before committing. ### Cost and Pricing Considerations While virtual phone services are generally considered cost-effective, one of the biggest factors in how much they cost is the amount of users your account will have. Some service provider plans may have an upper limit for users, so, if you have a large company, make sure your provider can accommodate that. Some providers also charge per user, while others charge on a pay-per-minute basis. So, for example, if you operate a large company that makes short calls, the latter might be a better pricing model for you. Other factors that may affect cost include the number of extensions or unique numbers, and certain add-on features like teleconferencing. ### Questions To Ask ![Virtual Phone Systems Key Questions To Ask]() To get a better understanding of your company’s requirements, ask yourself these guiding questions: * What features do we need to focus on the most? * What’s our budget? * Will our employees need training to use the software? * How many employees will use this service? * Do we need this service temporarily or permanently? Here are a few questions to ask potential vendors to help you learn more about the software and vendor: * How many years of expertise do you have in the industry? * How will this service guarantee superior call quality? * What customer support and training do you offer? * Is the service customizable according to business needs? * Do you have a number portability policy? ### In Conclusion A virtual phone service is an important communication tool for any business, especially in the era of remote work. It allows employees to stay connected with other team members and customers from anywhere. Picking the right service might feel daunting, but we hope this buyer’s guide has helped narrow down your choices. If you need further help, check out our comparison report for more information on the top [business phone leaders](https://pmo.selecthub.com/request-custom-scorecard/?category=Business%20Phone%20Systems) in the industry. Good luck! ### Product Comparisons Compare other virtual phone systems products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration 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VoIP is a communication… ](https://www.selecthub.com/business-phones/voip-features/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja ](https://www.selecthub.com/author/ashita-ahuja/) Jun 30, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 Features of Virtual Phones](https://www.selecthub.com/business-phones/virtual-phone-features/) [The increasing number of employees working from home has caused companies to have to adapt… ](https://www.selecthub.com/business-phones/virtual-phone-features/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja ](https://www.selecthub.com/author/ashita-ahuja/) May 12, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 Web Conference Call Features](https://www.selecthub.com/business-phones/web-conferencing-software-features/) [In the post-pandemic world, the way we work has changed. More and more businesses are… ](https://www.selecthub.com/business-phones/web-conferencing-software-features/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja ](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 Cloud Phone System Features for 2026](https://www.selecthub.com/business-phones/cloud-phone-system-features/) [With remote and hybrid workplaces on the rise, technologies like cloud phone systems offer companies… ](https://www.selecthub.com/business-phones/cloud-phone-system-features/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja ](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 #### [Business Phones](https://www.selecthub.com/category/business-phones/) [The Top 8 VoIP System Requirements Checklist](https://www.selecthub.com/business-phones/voip-requirements/) [Are you looking for a VoIP solution, but feel unsure of what features you need?… ](https://www.selecthub.com/business-phones/voip-requirements/) [ ![Ashita Ahuja](https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg) Ashita Ahuja ](https://www.selecthub.com/author/ashita-ahuja/) Mar 18, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ashita-ahuja/) Written By [Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Technical Content Writer Ashita works as a Technical Writer at SelectHub specializing in VOIP, Business Phones, LMS, CMS and more. She is also a published author. When not writing articles, she enjoys watching rom-coms, listening to music and cooking. She loves collecting stationery, cannot still get the hang of riding a bicycle and suffers from acrophobia. [See Full Bio](https://www.selecthub.com/author/ashita-ahuja/) [ ](https://www.selecthub.com/author/sagardeep-roy/) Technical Research By [Sagardeep Roy](https://www.selecthub.com/author/sagardeep-roy/) Senior Analyst Sagardeep is a Senior Research Analyst at SelectHub, specializing in diverse technical categories. His expertise spans Business Intelligence, Analytics, Big Data, ETL, Cybersecurity, artificial intelligence and machine learning, with additional proficiency in EHR and Medical Billing. Holding a Master of Technology in Data Science from Amity University, Noida, and a Bachelor of Technology in Computer Science from West Bengal University of Technology, his experience across technology, healthcare, and market research extends back to 2016\. As a certified Data Science and Business Analytics professional, he approaches complex projects with a results-oriented mindset, prioritizing individual excellence and collaborative success. [See Full Bio](https://www.selecthub.com/author/sagardeep-roy/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited By [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Business Phones", "item": "https://www.selecthub.com/category/business-phones/" }, { "@type": "ListItem", "position": 3, "name": "Virtual Phone Systems" } ] } { "@context": "https://schema.org", "@type": "ItemList", "name": "Best Virtual Phone Systems of 2026", "itemListOrder": "https://schema.org/ItemListOrderDescending", "numberOfItems": 10, "itemListElement": [ { "@type": "ListItem", "position": 1, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-grasshopper-phone", "item": { "@type": "SoftwareApplication", "name": "Grasshopper", "image": "https://cdn.selecthub.com/products/525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8/resources/normal/logo.png?1693318451", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/", "description": "Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, ma..." } }, { "@type": "ListItem", "position": 2, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-callhippo", "item": { "@type": "SoftwareApplication", "name": "CallHippo", "image": "https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/", "description": "CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, ..." } }, { "@type": "ListItem", "position": 3, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-ringcentral", "item": { "@type": "SoftwareApplication", "name": "RingCentral", "image": "https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/ringcentral/", "description": "RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other ser..." } }, { "@type": "ListItem", "position": 4, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-vonage", "item": { "@type": "SoftwareApplication", "name": "Vonage", "image": "https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/vonage/", "description": "Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the m..." } }, { "@type": "ListItem", "position": 5, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-ooma-office", "item": { "@type": "SoftwareApplication", "name": "Ooma Office", "image": "https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/ooma-office/", "description": "Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, \"Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes.\" Another user praised its affordability, saying, \"Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems.\" In comparison to s..." } }, { "@type": "ListItem", "position": 6, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-aircall", "item": { "@type": "SoftwareApplication", "name": "Aircall", "image": "https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/aircall/", "description": "Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is to..." } }, { "@type": "ListItem", "position": 7, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-google-voice-for-business", "item": { "@type": "SoftwareApplication", "name": "Google Voice For Business", "image": "https://cdn.selecthub.com/products/f624e6558a372d9cdd49406b1a8eaf6c-f86411060a4c50a21b36b74f5f7a925f/resources/normal/logo.png?1726352850", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/", "description": "Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting f..." } }, { "@type": "ListItem", "position": 8, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-nextiva", "item": { "@type": "SoftwareApplication", "name": "Nextiva", "image": "https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/customer-experience-software/nextiva/", "description": "Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size lookin..." } }, { "@type": "ListItem", "position": 9, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-dialpad", "item": { "@type": "SoftwareApplication", "name": "Dialpad", "image": "https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/customer-communication-management-software/dialpad/", "description": "Dialpad consistently receives positive user reviews, with many praising its ease of use, feature-richness, and reliability. Users find it intuitive to set up and manage, with a user-friendly interface and comprehensive documentation. Dialpad's robust feature set, including video conferencing, call recording, and CRM integration, meets the needs of businesses of all sizes. Its reliability is also a key strength, with users reporting minimal downtime and excellent call quality. Compared to simi..." } }, { "@type": "ListItem", "position": 10, "url": "https://www.selecthub.com/c/virtual-phone-systems/#product-8x8-work", "item": { "@type": "SoftwareApplication", "name": "8x8 Work", "image": "https://cdn.selecthub.com/products/00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399/resources/normal/logo.png?1693318956", "applicationCategory": "BusinessApplication", "operatingSystem": "Web-based", "url": "https://www.selecthub.com/p/voip-providers/8x8-work/", "description": "8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliabili..." } } ] } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/#software", "name": "Grasshopper", "image": "https://cdn.selecthub.com/products/525b8410cc8612283c9ecaf9a319f8ed-6c4b21dfad96e608745e7bd53567bfc8/resources/normal/logo.png?1693318451", "url": "https://www.selecthub.com/p/virtual-phone-systems/grasshopper-phone/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Grasshopper is a cloud-based VoIP system that allows businesses to maintain a professional image, take multiple calls simultaneously and separate business and personal numbers. According to users who have tried this product, the customer service isn’t up to the mark and clients often struggle to find a solution. Users unanimously appreciate usability and the mobile app is another beneficial aspect. The voicemail feature is handy. Customers can distinguish between personal and work calls, making it easier for them. In short, newer and small businesses who want a platform focusing on calling should go in for this solution. It’s ideal for companies with in-house and remote teams.", "featureList": [ "Business Texts: Send and receive text messages on a business number, deliver updates to customers and confirm appointments. Quickly respond to missed calls. Follow up with clients by giving text access to team members. Use business MMS picture messages for visual communication. ", "Call Forwarding: Redirect incoming calls to another number(s) or service. Create a customized system to transfer to different numbers during a particular time of day. Pitch to potential customers while they wait on call via pre-recorded messages. ", "Voicemail Transcription: Convert voicemails to text and receive them by email. Access them on the fly using an Android or iPhone app. Maintain and store searchable records. ", "VoIP Calling: Use the internet to make calls and attain flexibility by using not traditional lines and avoiding poor reception. Save data by switching to Wi-Fi for outbound calls and text messages. ", "Simultaneous Call Handling: Forward customer calls to alternate numbers when a line is busy or the designated number doesn’t answer. Allow customers to hear a regular ringtone rather than a busy tone, ensuring no missed calls. ", "Virtual Faxes: Receive faxes without the fax machine and let customers send documents to a business number. Simplify workflows by receiving calls, texts and faxes on the same number. ", "Customized Phone Greetings: Assign customized greeting messages to play when customers call, giving a more professional look. Save on labor costs spent employing someone to answer phone calls. Advertise office hours through an auto-response. ", "Call Management: Create customized schedules to receive calls, and prevent unwanted callers by blocking them. Customize extension schedules individually and enable forwarding numbers to ring simultaneously. ", "Call Tracking Metrics: Access three different report types to get performance updates. Attain information regarding the average length of calls, missed calls, hang-ups and more. Seamlessly analyze customer profiles of inbound callers. ", "Instant Responses: Send instant messages to customers when calls are missed, provide availability details and eliminate the risk of losing potential clients. Include customized text, pictures, hyperlinks and additional company information. " ], "offers": { "@type": "Offer", "price": 14, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/#software", "name": "CallHippo", "image": "https://cdn.selecthub.com/products/2f52dc78dbbc843b19cf2f260b04812f-76c9688d9b20890f4501608030e33a07/resources/normal/logo.png?1693318454", "url": "https://www.selecthub.com/p/virtual-phone-systems/callhippo/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "CallHippo users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, CallHippo offers a wide range of features, including call recording, call forwarding, and voicemail, which are essential for businesses of all sizes. Compared to similar products, CallHippo is considered to be a good value for the price. It offers a comprehensive set of features at a competitive price point. Additionally, CallHippo's customer support is responsive and helpful, which is important for businesses that need assistance with setup or troubleshooting. One of the differentiating factors of CallHippo is its focus on international calling. It offers a wide range of international calling plans, which can be important for businesses that have customers or employees in other countries. Additionally, CallHippo's international calling rates are competitive, which can save businesses money on their phone bills. CallHippo is most suited for small businesses that need a reliable and affordable business phone system. It is also a good option for businesses that have international calling needs. CallHippo's user-friendly interface, comprehensive set of features, and competitive pricing make it a good value for the price.", "featureList": [ "Power Dialer: Eliminate manual dialing and employ an efficient power dialer functionality. Automatically dial numbers from an already uploaded list, increasing productivity and saving time. ", "Smart Switch: Choose from several telephone provider options before making a call. Get rid of connectivity issues and provide agents the freedom to choose the best-suited provider. ", "Call Forwarding: Forward calls to desired numbers post office hours or skip a few numbers in the list without alerting callers. ", "Global Connect: Gain insights about the best times to contact clients. Get information about dates, time zones and the validity of numbers in advance. Select appropriate numbers for better results. ", "Call Transfer: Transfer calls quickly to another team member or a department without making clients wait or missing out on important calls. ", "Call Conference: Join calls and collaborate with colleagues from anywhere in the world and get work done faster. Stay on the same page with clients and team members even while working remotely. ", "Call Queueing: Keep callers engaged with customized messages while they’re on hold. Save money otherwise spent on hiring additional staff members to handle telephonic conversations. Queue calls one after the other and inform respondents of how much they’re supposed to wait. ", "Call Barging: Listen to live calls and intervene to guide team members between conversations. Help resolve customer issues and increase customer satisfaction. ", "Call Recording: Access and store call records to monitor team performance and improve productivity. Use recordings for employee training purposes. ", "Voicemail: Make a good impression by greeting respondents with personalized messages. Provide a separate voicemail to every number, ensuring no calls go missed. " ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/ringcentral/#software", "name": "RingCentral", "image": "https://cdn.selecthub.com/products/44ac09ac6a149136a4102ee4b4103ae6-973d6f5316d92956d977d94930843bd1/resources/normal/logo.png?1693316936", "url": "https://www.selecthub.com/p/business-phone-systems/ringcentral/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.", "featureList": [ "API-based Architecture: Send SMS, long messages and multimedia files with delivery/read status notifications with SMS APIs. Access call recordings, call logs, voicemail recordings and transcriptions with the communications data APIs. Send and receive faxes in multiple file formats with forwarding, queuing and fax-to-email support. ", "Software Development Kits (SDKs): Interface with system APIs through SDK libraries in the programming language of choice. These include .NET, Java, JavaScript, PHP, Python, Ruby gem, iOS Swift client and WebRTC. ", "Security: Secures all endpoints with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. Provides multiple authentication levels, firewalls, vulnerability scans and fraud mitigation through access control and usage throttling. ", "Address Book: Get the complete set of all team member extension numbers on the RingCentral Office directory through its APIs. Filter address book entries to find relevant call agent extensions for quicker customer-facing turnarounds. ", "Events and Notifications: Subscribe to a comprehensive set of events that include SMS, voicemail and call received, call started, ended or missed, and change in availability status. ", "Cloud PBX System: Ensure no call is missed with auto-receptionist and on-hold music. Connect customers to the right agent with its dial-by-name directory and hot desking. ", "Call Management: Set up call forwarding and automatic recording, and configure call answering rules. Switch seamlessly between devices and view logs of all inbound and outbound calls and faxes. Get emails and message notifications for missed calls, voice and faxes. ", "Engage Digital: Connect to customers on Facebook, Twitter, Whatsapp and other social media sites and manage all interactions from a single, central hub. Handle a greater inbound call volume by automating conversations through chatbots. ", "Team Messaging: Connect to internal teams through direct chat or start a video call with one click from any thread. Connect customers with the right resources, collaborate with back-end experts and share files with others in chat threads. ", "Pulse: Track key contact center metrics in real time with intelligent bots and automatically send alerts to supervisors when KPIs exceed pre-defined limits. Track trends through an intuitive dashboard before they become issues. " ], "offers": { "@type": "Offer", "price": 25, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/vonage/#software", "name": "Vonage", "image": "https://cdn.selecthub.com/products/817c99c4861918e518dca75d712983eb-0d33fec85b96a0dbaf9622ea044e854b/resources/normal/logo.png?1693318439", "url": "https://www.selecthub.com/p/business-phone-systems/vonage/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Vonage is a popular business phone software that has received mixed reviews from users in the past year. Some users praise its ease of use, reliability, and feature-richness, while others criticize its occasional technical glitches and limited customization options. Compared to similar products like RingCentral and 8x8, Vonage is generally considered to be a solid choice for small businesses due to its affordable pricing and user-friendly interface. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8. One of Vonage's key strengths is its intuitive user interface, which makes it easy for even non-technical users to set up and use the software. Vonage also offers a wide range of features, including call forwarding, voicemail, video conferencing, and call analytics, which can be valuable for businesses of all sizes. Additionally, Vonage's reliability is generally good, with users reporting few outages or technical issues. However, Vonage does have some weaknesses. Some users have reported occasional technical glitches, such as dropped calls or delayed voicemails. Additionally, Vonage's customization options are somewhat limited, which may not be suitable for businesses with complex or specific needs. Finally, Vonage's pricing can be higher than some competitors, especially for larger businesses with multiple users. Overall, Vonage is a solid choice for small businesses looking for a user-friendly and reliable business phone software. However, larger businesses may prefer the more advanced features and customization options offered by RingCentral or 8x8.", "featureList": [ "Gamification: Reward employees for achieving a goal. Create engaging activities using game elements, encourage the team, discourage negative behavior and promote altruism. Combine the contact center solution with gamification and the analytics of Salesforce to push the team. Maintain engagement through various tools and meet SLAs. Improve business efficiency, incentivize agents to fully leverage the CRM and transform business operations in the long run.", "Conversation Analyzer: Integrate with the CRM or BI tool to facilitate quality management, compliance, coaching and more, boosting the overall customer experience. Display data in the CRM dashboards to promote the visual segment. Spotlight trends with voice call analysis, instantly identify insights and assess the team’s knowledge. Transcribe, tag and analyze customer conversations. Pair call recordings with transcripts for a better understanding of conversations.", "Real-Time Dashboards: Monitor team and individual performances using custom-built dashboards. Log channel activity into Salesforce to obtain instant reviews and access comprehensive metrics within the Salesforce reporting solution. Get insights about the team’s activities and actions and access real-time and historical data.", "Data Storage: Integrate the contact center solution with Salesforce as the primary data silo to access metrics, call recording links, speech analytics and more. Pair call recordings with transcripts and metrics and allow agents to gather a better understanding based on findings. Judge conversations against the KPIs and tightly secure data and backup material. ", "Analytics: Refer to the easy-to-use dashboards for quick insights. Visually organize and analyze client conversations using Einstein Analytics.", "Email Management: Use omnichannel integration to boost the efficiency of teams skilled in both voice and digital. Considerably reduce complex administrative practices through a set of routing rules. Enable customers to enjoy a rich, integrated and consistent experience across channels of their choice.", "LiveAgent Chat: Strengthen customer focus and facilitate personal customer attention. Allow agents to prepare in advance, save time and deliver an accurate response by employing a screen pop of any Salesforce object before accepting the chat. Route the bot conversation to the best agent available. Customize fields, ensure that chats get routed to the best-suited agents and quickly add the website chat button option.", "Omni-Channel: Deliver a consistent customer experience across all Salesforce digital channels and unify all channels. Manage KPIs and uniformly empower both digital and voice agents. Access support for LiveAgent, webchat, live messages, SMS, video chat and others. Attain a quick updated view of customer engagements and access data to initiate personal responses. Share vital customer insights across channels and allow customers to enjoy self-service options and automated answers to questions asked.", "Visual Engagement: Graduate to video and screen share from any channel. Access it on a laptop or mobile device and reduce AHT (Average Handling Time) for inbound interactions over any channel. Establish trust, leading to increased sales and customer satisfaction.", "Webchat: Equip agents with the required tools. Allow agents to access comprehensive customer information while dealing with a request. Save time and enhance efficiency. Enable customers to interact with agents irrespective of the channel, device and channel provider used. Add the webchat code block to the website hassle-free." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/ooma-office/#software", "name": "Ooma Office", "image": "https://cdn.selecthub.com/products/92bf5e6240737e0326ea59846a83e076-63b800b84f00c49f8ba2c7a0d621ccb5/resources/normal/logo.png?1693316938", "url": "https://www.selecthub.com/p/business-phone-systems/ooma-office/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, \"Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes.\" Another user praised its affordability, saying, \"Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems.\" In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration. Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.", "featureList": [ "Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free. ", "Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure. ", "Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings. ", "Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look. ", "Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list. ", "Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app. ", "Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records. ", "Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.  ", "Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats. ", "Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension. " ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/aircall/#software", "name": "Aircall", "image": "https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457", "url": "https://www.selecthub.com/p/business-phone-systems/aircall/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try!", "featureList": [ "Power Dialer: Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls. ", "Interactive Voice Response: Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups. ", "Call Routing: Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls. ", "Call Center Analytics: Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time. ", "Computer Telephony Integration: View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface. ", "Click to Dial: Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers. ", "Warm Transfer: Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions. ", "Call Commenting and Assignment: Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved. ", "Call Recording: Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories. ", "Business Hours: Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents. " ], "offers": { "@type": "Offer", "price": 1080, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/#software", "name": "Google Voice For Business", "image": "https://cdn.selecthub.com/products/f624e6558a372d9cdd49406b1a8eaf6c-f86411060a4c50a21b36b74f5f7a925f/resources/normal/logo.png?1726352850", "url": "https://www.selecthub.com/p/business-phone-systems/google-voice-for-business/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.", "featureList": [ "Cloud-Based System: Operates entirely in the cloud, eliminating the need for physical hardware and simplifying management.", "Number Porting: Allows businesses to transfer existing phone numbers to Google Voice, ensuring continuity and ease of transition.", "Call Forwarding: Routes incoming calls to multiple devices, ensuring that important calls are never missed.", "Voicemail Transcription: Converts voicemail messages into text, making it easier to read and respond to messages quickly.", "Integration with Google Workspace: Seamlessly integrates with Google Workspace apps like Gmail and Google Calendar, enhancing productivity and collaboration.", "Automated Attendant: Provides an automated system to greet callers and direct them to the appropriate department or individual.", "Call Screening: Allows users to listen to a caller's name before deciding whether to answer, send to voicemail, or block the call.", "International Calling: Supports international calls at competitive rates, making it easier for businesses to communicate globally.", "Multi-Level Auto Attendant: Offers a multi-tiered menu system to guide callers through various options, improving call routing efficiency.", "Spam Filtering: Automatically detects and filters out spam calls, reducing interruptions and enhancing productivity." ], "offers": { "@type": "Offer", "price": 10, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/customer-experience-software/nextiva/#software", "name": "Nextiva", "image": "https://cdn.selecthub.com/products/2b6921f2c64dee16ba21ebf17f3c2c92-5b7471c61d1818ce9f02f700f1c8c6e5/resources/normal/logo.png?1693316931", "url": "https://www.selecthub.com/p/customer-experience-software/nextiva/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Nextiva is a cloud-based platform that helps businesses communicate better with their clients. It offers SMS, chat, voice, video and surveys. The platform allows companies to provide improved customer service experiences. Users unanimously appreciate its usability. The customer support team is forthcoming and helpful according to most. Internet dependability is a major drawback witnessed by users. A huge chunk of users also complain about wait times. In short, organizations of any size looking for software that provides excellent phone services and affordable prices can give this a try.", "featureList": [ "Mobile App: Connect with customers on the go. Stay in touch with customers, partners, employees and others, regardless of geographical locations. ", "Web Conferencing: Enhance meetings by using unique and advanced tools. Access unlimited web conferencing to increase productivity and give prompt answers to customers. ", "Team Chat: Send secure messages over a shared platform. Enable instant messaging, screen sharing, message history, video calls and more. Access it via iOS, Windows, macOS and Android platforms and allow up to 30 participants. ", "Number Porting: Take your existing phone number and transfer it from the current carrier. Keep the existing number to ensure customers can connect without any hassle. ", "Extension Dialing Number Change: Control and customize the extension numbering scheme for each location. Enable extensions from two to five digits. Decrease hold time for customers by allowing them to contact employees directly. ", "Auto Attendant: Ensure customers don’t waste time. Play an instant automated greeting for customers to choose and connect with the correct department or individual. ", "Advanced Call Routing: Determine the number of calls handled. Use a welcome message that lists extensions to ensure they speak with the appropriate individual. ", "Call Analytics: Analyze historical data, ensuring informed and objective business decisions. Make predictions regarding future business opportunities and genuine connections with customers. ", "Call Screening: Quickly identify spam and don’t waste time answering unwanted calls. Filter incoming calls by matching them to predetermined criteria. Use anonymous call rejection, private call rejection or number blocking to avoid spam callers. ", "Call Recording and Rating: Access recordings directly from the reports. Listen, rate and share call recordings with team members. Create reports that organize and analyze company calls. " ], "offers": { "@type": "Offer", "price": 20, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/customer-communication-management-software/dialpad/#software", "name": "Dialpad", "image": "https://cdn.selecthub.com/products/914101ec47c52b48a7b6ccc6f5a76f1f-fd309c894318663fcdde9e7a8d6ab097/resources/normal/logo.png?1748990853", "url": "https://www.selecthub.com/p/customer-communication-management-software/dialpad/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "Dialpad consistently receives positive user reviews, with many praising its ease of use, feature-richness, and reliability. Users find it intuitive to set up and manage, with a user-friendly interface and comprehensive documentation. Dialpad's robust feature set, including video conferencing, call recording, and CRM integration, meets the needs of businesses of all sizes. Its reliability is also a key strength, with users reporting minimal downtime and excellent call quality. Compared to similar products, Dialpad stands out for its cloud-based architecture, which provides flexibility and scalability. Users appreciate the ability to access Dialpad from any device, allowing for remote work and collaboration. Dialpad's AI-powered features, such as call transcription and sentiment analysis, also differentiate it from competitors, providing valuable insights and improving customer interactions. Dialpad is best suited for businesses looking for a comprehensive and easy-to-use business phone system. Its cloud-based architecture, feature-richness, and reliability make it an excellent choice for companies of all sizes, particularly those with remote or distributed teams. Dialpad's AI-powered features provide an added advantage for businesses seeking to enhance customer interactions and gain valuable insights.", "featureList": [ "Contact Center: Give employees valuable feedback using real-time screen recording to view an agent’s entire screen and evaluate workflows. Record customer-agent conversations and store them in a CRM database for later review. Access caller history and interact with customers on multiple platforms via omnichannel support. Provide a customer satisfaction (CSAT) survey for customers to leave reviews. ", "Calling: Make calls on laptops, tablets, smartphones, or desk phones utilizing cloud calling and AI technology. ", "VoIP: Provide high definition clarity conversations utilizing WebRTC and Opus codec technologies, ensuring 100% uptime SLA. ", "User Set Up: Add new employees, assign roles and phone numbers to members, give permissions and more from one central location. Automatically sync employee’s Microsoft 365 and Google G Suite accounts, allowing document sharing, calendar correspondence and messaging. ", "Voice Intelligence (Vi): Record, transcribe and capture essential action items during phone calls with built-in natural language processing (NLP) and voice recognition technology. Record who said what and when during a call with a back-and-forth, text format transcription. Search through recorded phone conversations for keywords and receive post-call summaries to keep track of important information exchanged during a call. ", "Mobility: Work from anywhere and anytime on the business phone mobile app. Send messages, check voicemail and make, receive, transfer and record calls and more ", "Call Distributor: Set up interactive voice response (IVR) to establish an automated call center tailor-made to assist customer’s specific needs. Create routing rules to send customer calls to appropriate departments automatically, giving callers the option to leave a voice message or receive a callback. Receive call analytics that shows available representatives, call duration and speed to answer.  ", "Call Handling: Transfer incoming calls to other members, forward to external numbers, add a third party and more. Switch calls between devices such as a laptop and smartphone. ", "Messaging: Communicate with team members with SMS, MMS, Group SMS and more. Connect with customers, clients and vendors externally on any device. Switch ID to another department to conceal personal numbers. Communicate with peers with internal messaging, allowing for group messing with internal and external members. Show if a member is available, busy or away with presence and status functions. ", "Web Conferencing: Conduct high-quality, secure video and audio conferencing calls with more than 50 international access numbers. " ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://www.selecthub.com/p/voip-providers/8x8-work/#software", "name": "8x8 Work", "image": "https://cdn.selecthub.com/products/00482b9bed15a272730fcb590ffebddd-2cc01f4875c130cd16f888ec8a9de399/resources/normal/logo.png?1693318956", "url": "https://www.selecthub.com/p/voip-providers/8x8-work/", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Virtual Phone Systems", "operatingSystem": "Web-based", "description": "8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.", "featureList": [ "All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.", "Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.", "Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.", "Administration: Enable a single administrative interface to secure improved management and system configuration.", "Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.", "Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.", "Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.", "Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume." ], "offers": { "@type": "Offer", "price": 15, "priceCurrency": "USD" } } { "@context": "https://schema.org", "@type": "Article", "headline": "Best Virtual Phone Systems of 2026", "author": [ { "@type": "Person", "name": "Ashita Ahuja", "url": "https://www.selecthub.com/author/ashita-ahuja/", "jobTitle":"Technical Content Writer", "image": "https://www.selecthub.com/wp-content/uploads/2021/09/Ashita-Headshot-96x96.jpg" }, { "@type": "Person", "name": "Sagardeep Roy", "url": "https://www.selecthub.com/author/sagardeep-roy/", "jobTitle":"Senior Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2025/01/Sagardeep-Roy-96x96.jpg" }, { "@type": "Person", "name": "Manan Roy", "url": "https://www.selecthub.com/author/manan-roy/", "jobTitle":"Principal Analyst", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Manan-Roy-96x96.png" }, { "@type": "Person", "name": "Dianna Dragonetti", "url": "https://www.selecthub.com/author/dianna-dragonetti/", "jobTitle":"Content Editor", "image": "https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Dianna-Headshot-96x96.jpg" } ], "publisher":{ "@type": "Organization", "name": "SelectHub", "logo": { "@type":"ImageObject", "url": "https://www.selecthub.com/wp-content/uploads/2019/10/favicon.png" } }, "dateModified": "2025-11-03T00:00:00+00:00", "mainEntityOfPage": "https://www.selecthub.com/c/virtual-phone-systems/" } ```