[Home](https://www.selecthub.com/) \> [Business Phones](https://www.selecthub.com/category/business-phones/) \> [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) \> [3CX](https://www.selecthub.com/p/business-phone-systems/3cx/) \> 3CX vs UniTel Voice # 3CX vs UniTel Voice Last Updated: May 11th, 2026 Our analysts compared [3CX](https://www.selecthub.com/p/business-phone-systems/3cx/) vs [UniTel Voice](https://www.selecthub.com/p/business-phone-systems/unitel-voice/) based on data from our 400+ point analysis of [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Business Phone Systems&cta=business-phone-systems). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![3CX Software Tool](https://cdn.selecthub.com/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455)](https://www.selecthub.com/p/business-phone-systems/3cx/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![UniTel Voice Software Tool](https://cdn.selecthub.com/products/54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574/resources/normal/logo.png?1749003089)](https://www.selecthub.com/p/business-phone-systems/unitel-voice/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Business+Phone+Systems&product%5Fname=3CX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Business+Phone+Systems&product%5Fname=3CX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Business+Phone+Systems&product%5Fname=3CX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Business+Phone+Systems&product%5Fname=3CX&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663%2Fresources%2Fnormal%2Flogo.png%3F1693318455&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Business+Phone+Systems&product%5Fname=UniTel%2BVoice&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574%2Fresources%2Fnormal%2Flogo.png%3F1749003089) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Business+Phone+Systems&product%5Fname=UniTel%2BVoice&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574%2Fresources%2Fnormal%2Flogo.png%3F1749003089) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Business+Phone+Systems&product%5Fname=UniTel%2BVoice&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574%2Fresources%2Fnormal%2Flogo.png%3F1749003089&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Business+Phone+Systems&product%5Fname=UniTel%2BVoice&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574%2Fresources%2Fnormal%2Flogo.png%3F1749003089&price=1) ### Products Insights Overall Rating Comparison [ Analyst Rating 96 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (613 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (48 Reviews) ](#user-sentiment-section) Price Starts From $15/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=3CX&category=Business Phone Systems&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1627164498da566c0eb500803f9b5f4a-fc4fb7d2bcaf34f2ccd8a1637a5ae663/resources/normal/logo.png?1693318455) $9.99 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=UniTel Voice&category=Business Phone Systems&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/54f46e81b66496c9909bcdc2f7987f41-c9bdff7ca016da9fee068c5eee794574/resources/normal/logo.png?1749003089) Pros What we like about 3CX and UniTel Voice: * Built-in video conferencing supports up to 250 participants without extra software * Full PBX and call center features suit businesses of any size * Cuts hardware and maintenance costs compared to traditional phone systems * Supports integration with Microsoft 365 and popular CRM systems for a connected workflow * Works with your existing cell phones, so there's no new hardware to buy * Users consistently praise the responsive and helpful customer support * Delivers professional features like auto-attendant and voicemail-to-email at a low price * Virtual phone numbers let you pick local, toll-free, or vanity options Cons What we dislike about 3CX and UniTel Voice: * Can struggle to handle high call volumes, leading to dropped calls and wait times * Integrating with CRM and other business apps can be complex and time-consuming * Call logs are difficult to navigate and review * Call quality suffers when the internet connection is weak or unstable * Call recording has known limitations that some users find frustrating * Feature set is narrower and less suited to larger or more complex operations * Fewer deep integration options than more full-featured PBX platforms * Not designed to handle high call volumes or enterprise-scale call center needs ### Our Review **Bottom line:** 3CX is the better pick if you need a full-featured PBX with video conferencing, call center tools, and deep integrations. UniTel Voice is the better fit if you're a small business or solopreneur who wants a professional phone presence on your existing devices, fast. 3CX starts at $15 per user per month and covers a lot of ground — call center queuing, live chat, video conferencing, Microsoft 365 sync, and CRM integration all come with the platform. If your team is spread out or you're fielding a high volume of customer calls, that breadth matters. It's also designed to run on your own server or in the cloud, which gives you more control over how it's set up. UniTel Voice starts at $9.99 per month and keeps things simple by design. You don't need new hardware or a technical background to get started — it runs on the phones your team already has. For a small business that wants a real business number, an auto-attendant, and voicemail-to-email without the complexity, it's a natural fit. Where 3CX shows its limits is in high call volume situations and integration complexity — users report that setting up CRM connections can take real effort, and call logs aren't easy to work through. UniTel Voice's main gap is depth: call recording has known issues, and the platform wasn't built for enterprise-scale needs. If you're running a startup or a lean team that just needs to look and sound professional, UniTel Voice does that well. If you need a system that can grow with your operations, handle a call center, and connect into your existing tech stack, 3CX is worth the added setup effort. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, 3CX has an analyst rating of 96\. Our analysts are still gathering data for UniTel Voice. 96 we're gathering data Features Comparison **Call Coverage** Handle incoming calls professionally by automatically redirecting them to the right person or group when you are busy or unavailable, ensuring no customer ever gets missed. 100 we're gathering data **Calling Features** Manage how you connect with customers and colleagues using essential capabilities like transferring calls, holding, and setting up three-way conversations with ease. 100 we're gathering data **Collaboration** Connect your team instantly with easy-to-use tools like video conferencing, secure chat, and file sharing, making teamwork and project completion smooth and fast. 95 we're gathering data [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Business Phone Systems) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Business Phone Systems) How 3CX compares against the top 8 functional requirements as defined by SelectHub project data. 3CX UniTel Voice \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Business Phone Systems) Call Coverage Calling Features Collaboration Mobile Capabilities Phone Numbers Phone System Voice Intelligence &Analytics Voicemail & Messaging 100 100 95 100 75 96 90 100 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Call Coverage** Handle incoming calls professionally by automatically redirecting them to the right person or group when you are busy or unavailable, ensuring no customer ever gets missed. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Calling Features** Manage how you connect with customers and colleagues using essential capabilities like transferring calls, holding, and setting up three-way conversations with ease. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Collaboration** Connect your team instantly with easy-to-use tools like video conferencing, secure chat, and file sharing, making teamwork and project completion smooth and fast. 93% 0% 7% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Mobile Capabilities** Take your business phone line anywhere using our app on your cell phone, so you can make and receive calls, and manage your system on the go. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Phone Numbers** Choose the best local or toll-free number for your business, giving your company a professional presence and making it easy for customers to reach you. 75% 0% 25% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Phone System** Run your entire business communication seamlessly in the cloud, giving you reliable voice quality and simple management without the need for complex hardware. 93% 0% 7% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voice Intelligence & Analytics** Get deep insights from every conversation by automatically analyzing customer sentiment, detecting key trends, and finding coaching opportunities to boost your team's performance. 86% 0% 14% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Voicemail & Messaging** Access your missed messages anytime, anywhere by having your voicemails instantly converted to text and sent to your email or messaging app for quick review. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Business Phone Systems) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Business Phone Systems) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration & Extensibility** Connect your phone system directly with tools you already use, like your CRM or help desk software, to instantly streamline workflows and keep all your customer data in sync. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Security** Protect your calls, data, and system from threats with built-in encryption, robust compliance standards, and reliable uptime, giving you total peace of mind. 67% 0% 33% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Requirements Summary** Of typical requirements, 94% are fully supported out of the box by 3CX including Call Coverage, Calling Features and Integration & Extensibility. We are still evaluating data for UniTel Voice at this time. UniTel Voice has an analyst rating of and a user sentiment rating of 'excellent' based on 48 reviews, while 3CX has an analyst rating of 96 and a user sentiment rating of 'great' based on 613 reviews. ### User Sentiment Summary 3CX has a user sentiment rating of 89 based on 613 reviews. UniTel Voice has a user sentiment rating of 90 based on 48 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 613 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 48 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product 3CX has a 'great' User Satisfaction Rating of 89% when considering 613 user reviews from 4 recognized software review sites. 90% of users recommend this product UniTel Voice has a 'excellent' User Satisfaction Rating of 90% when considering 48 user reviews from 2 recognized software review sites. User Review Scores **FinancesOnline** **4.3** (14) n/a **G2.com, Inc** **4.4** (352) n/a **Software Advice, Inc** n/a **4.5** (24) **Capterra Inc** **4.5** (229) **4.5** (24) **TrustRadius** **4.8** (18) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated 3CX and concluded it earns best-in-class honors for Call Coverage and Calling Features. ![Call Coverage Award]() ![Calling Features Award]() UniTel Voice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ 3CX Alternatives](https://www.selecthub.com/business-phone-systems/3cx/alternatives/) [ UniTel Voice Alternatives](https://www.selecthub.com/business-phone-systems/unitel-voice/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **CRM integration** – Routes calls based on customer records and lets agents make calls in a single click from within the CRM. * **Mobile access** – The mobile app keeps extensions active anywhere and lets you use your desk phone and app at the same time. * **Call center tools** – Includes callback options, call recording, and centralized monitoring so agents handle queues without losing calls. * **Video conferencing** – Hosts meetings with up to 250 participants directly from the browser, with screen sharing and document collaboration built in. * **CRM integration** – Connects with popular CRM systems to sync contacts and streamline call workflows without manual data entry. * **Mobile access** – Runs on your existing cell phone so you can manage your business line from anywhere without additional hardware. * **Auto attendant** – Greets callers and routes them to the right person or department, giving small operations a professional front end. * **Voicemail to email** – Sends voicemail messages straight to your inbox so you can listen and respond without logging into a separate system. ### Top Alternatives in Business Phone Systems [ 8x8 ](https://www.selecthub.com/p/call-center-software/8x8/) [ Bitrix24 ](https://www.selecthub.com/p/crm-software/bitrix24/) [ CXone ](https://www.selecthub.com/p/customer-experience-software/cxone/) [ Dialpad ](https://www.selecthub.com/p/customer-communication-management-software/dialpad/) [ Freshcaller ](https://www.selecthub.com/p/cloud-pbx-software/freshcaller/) [ GoToConnect ](https://www.selecthub.com/p/cloud-phone-systems/gotoconnect/) [ MiCloud Connect ](https://www.selecthub.com/p/business-phone-systems/micloud-connect/) [ Microsoft Teams ](https://www.selecthub.com/p/video-conferencing-software/microsoft-teams/) [ Nextiva ](https://www.selecthub.com/p/customer-experience-software/nextiva/) [ Ooma Office ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) ### Head-to-Head Comparison ![3CX Software Tool]() ![Aircall Software Tool]() [3CX VS Aircall](https://www.selecthub.com/business-phone-systems/3cx-vs-aircall/) ![3CX Software Tool]() ![Broadvoice Software Tool]() [3CX VS Broadvoice](https://www.selecthub.com/business-phone-systems/3cx-vs-broadvoice/) ![3CX Software Tool]() ![Dialpad Ai Voice Software Tool]() [3CX VS Dialpad Ai Voice](https://www.selecthub.com/business-phone-systems/3cx-vs-dialpad-ai-voice/) ![3CX Software Tool]() ![Google Voice For Business Software Tool]() [3CX VS Google Voice For Business](https://www.selecthub.com/business-phone-systems/3cx-vs-google-voice-for-business/) ![3CX Software Tool]() ![MiCloud Connect Software Tool]() [3CX VS MiCloud Connect](https://www.selecthub.com/business-phone-systems/3cx-vs-micloud-connect/) ![3CX Software Tool]() ![Ooma Office Software Tool]() [3CX VS Ooma Office](https://www.selecthub.com/business-phone-systems/ooma-office-vs-3cx/) ![3CX Software Tool]() ![RingCentral Software Tool]() [3CX VS RingCentral](https://www.selecthub.com/business-phone-systems/ringcentral-vs-3cx/) ![3CX Software Tool]() ![Toky Software Tool]() [3CX VS Toky](https://www.selecthub.com/business-phone-systems/3cx-vs-toky/) ![3CX Software Tool]() ![Tresta Software Tool]() [3CX VS Tresta](https://www.selecthub.com/business-phone-systems/3cx-vs-tresta/) ![3CX Software Tool]() ![UniTel Voice Software Tool]() [3CX VS UniTel Voice](https://www.selecthub.com/business-phone-systems/3cx-vs-unitel-voice/) ![3CX Software Tool]() ![Vonage Software Tool]() [3CX VS Vonage](https://www.selecthub.com/business-phone-systems/vonage-vs-3cx/) ![3CX Software Tool]() ![Vonix Software Tool]() [3CX VS Vonix](https://www.selecthub.com/business-phone-systems/3cx-vs-vonix/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/business-phone-systems-software-requirem/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Business%20Phone%20Systems) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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