Benefits and Insights

Why use Dundas BI?

Key differentiators & advantages of Dundas BI

  • Analyze Data and Predict Trends: Collect data from a range of data sources and generate intuitive data visualizations. Analyze data, identify patterns and predict trends in business.
  • Make Data-Driven Decisions: Make more informed decisions about business and implement best practices by utilizing data history and identifying trends.
  • Report Creation: Easily create a wide range of report types tailored to fit exact needs by leveraging built-in formulas or using drag-and-drop items.
  • Recover Data: Recapture lost work. Quickly restore recently or accidentally deleted dashboards, reports, folders and files from the recycle bin. Auto-save ensures that users never lose their work and always pick up where they left off.
  • Easily Format Emails: Improve employee productivity and ensure data security by designing, scheduling and distributing professional work emails from templates in the platform.
  • Entirely Web-based: Access from any browser, without needing to download a separate desktop application and publish to a server or service.

Industry Expertise

Dundas BI serves a wide variety of industries, especially the embeddable version that complements other kinds of business software. Dundas reports that it provides industry expertise in banking and finance, clean tech, construction, education, government, healthcare, high tech, hospitality, insurance, manufacturing, mining, non-profit, oil and gas, pharmaceutical, retail, telecom, transport and logistics, as well as utilities.

Key Features

  • Dashboard View of Visualizations: Create pixel-perfect dashboards with a range of visualization types, including bar graphs, scattergrams, pie charts, line graphs, radar charts, scorecards, trellis charts, maps and more.
  • Visualization Recommendations: Discover more insights with smart visualizations and generate recommended data visualizations based on user input and data type. Then, ensure the best interpretation of data by comparing with the next-best visualizations.
  • Advanced Visualization Interactivity: Simply drag-and-drop or point-and-click to refine data, interact with multi-dimensional hierarchical data or set up contextual metrics to support period-over-period analysis.
  • API Support: Build extensions and integrations with the support of documented JavaScript, .NET and REST APIs and customize development to fit user needs.
  • Report Types: Generate automated or custom reports and perform actions like priority ranking, correlations, clustering, forecasting and report bursting, among others.
  • Integrations: Integrate seamlessly with various other software systems via an open-source platform. Choose from over 25 native data connectors and integration APIs, and connect to a range of data sources like OLAP, Big Data, RDBMS, flat files, web services and more.
  • HTML5 Foundation: Work with any browser by leveraging JavaScript, HTML5 components, CSS3 and animated interactive visualizations in the embedded BI framework. View the platform on any device without any special apps or downloads.


Some of the limitations for Dundas BI include:

  • Has certain limitations when used with Linux OS
  • Use of data cubes requires prior knowledge of data structures
  • 3D charts require additional scripting and are not supported out-of-the-box
  • User interface can be confusing
  • Reduced performance with Internet Explorer

Suite Support

Before emailing support, use the search feature on the Dundas support page to see if issues have previously been addressed within the vast knowledge base and library of resources available to subscribers.

mail_outlineEmail: Email [email protected]
phonePhone: Call 1-416-467-9100 Monday through Friday from 7 a.m. to 6 p.m. Eastern Standard Time.
schoolTraining: The vendor offers a library of training and e-learning resources, accessible by users with a Dundas BI Support Account. These include webinars, documentation, interface samples, an interactive tour, articles, videos and customer forums.
local_offerTickets: Submit a ticket via the support ticket portal.

Cost of Ownership

License/Subscription Cost
  • Dependent on the deployment method and number of users
  • Offers flexible license-pricing model and concurrent user licenses
Maintenance Cost
  • On-Premise: An additional cost over and above the upfront cost has to be paid for ongoing support and maintenance
  • Cloud-Based/SaaS: Included in the subscription cost
Installation/Implementation Cost
  • On-Premise: Typically charged over and above the license cost
  • Cloud-Based/SaaS: Included in the subscription cost
Customization Cost
  • Will vary depending on the functional requirements such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Recurring/Renewal Costs
  • Dependent on model opted – annual lease or own in perpetuity.

Dundas BI Reviews

Average customer reviews & user sentiment summary:

322 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • Data analysis and Visualization: Reviewing its data presentation capabilities, approximately 86% of users said that it performs powerful data analysis with impactful dashboards.
  • Functionality: Around 75% of users feel that the platform is easily customizable and affords more creative control over data visualizations.
  • Ease of Use: Of the users who reviewed ease of use, approximately 72% mention that the platform is intuitive and user friendly.
  • Service and Support: Almost 83% of users praise its pre- and post-sales support services as responsive and knowledgeable.
  • Cost: Of the users who review its cost, around 88% say that it offers excellent value for money.


  • Training: Of users who mention training, approximately 86% feel that feature documentation is inadequate and there is a steep learning curve to this platform.
  • Speed: Around 75% of users who reviewed its performance say that the platform slows down when processing large amounts of data.

Researcher's Summary:

Dundas BI is a robust, fast and scalable business intelligence solution that uses the power of data integration and impactful visualizations to display business-critical insights in real time. This solution is web-based and mobile-optimized, allowing users to access, share and analyze data from anywhere and any device with a web connection. Users get a tailored experience based on whether they are end-users or developers, with each user able to access both a personal workspace and a global project for easy collaboration. With diverse data source connectivity and a powerful ETL engine that enables intuitive data transformation, this platform offers easy-to-use graphical tools and seamless SQL integration for novice and experienced coders alike. With a range of out-of-the-box features that the vendor keeps on updating with impressive frequency, it surpasses other BI tools in providing more creative control over visualizations and the ability to use native SQL views as-is. Of the users who reviewed the ease of using this solution, 72% say that the interface is intuitive, whereas others feel that it is confusing, possibly because the platform is built on an open API to enable multiple workflows. Coupled with smart recommendations for data visualizations, an array of predefined configurations help users create visually powerful and insightful dashboards. Many users find it easy to create a multitude of report types, whether multi-page or ad-hoc, with drag-and-drop features, metric sets and data discovery and analysis. Users can automate the entire reporting process by scheduling emails, report bursts and printing. Like dashboards, reports are interactive and users can leverage a combination of the two to convey data more accurately.

The platform does have certain limitations though. Many users feel that it is slow when processing large amounts of data. Though available for both Windows and Linux, its functionality on Linux operating systems is limited. From a developer perspective, it can be a pain to manage back-end collaboration as well as data warehouse jobs. With a multitude of scripting and library options, the platform has a steep learning curve. With this consideration, many users feel that the feature documentation should be more comprehensive, especially for Javascript and APIs. In terms of pricing, it offers good value for money for businesses of all sizes by covering strong embedding capabilities and self-service BI in a single product, though some users feel that its licensing model is inflexible. In summary, Dundas BI is a powerful end-to-end enterprise-level BI software with an open and flexible platform that offers predictive and advanced data analytics capabilities on par with other BI tools.

User Sentiment i

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A note from Dundas Data Visualization

Dundas BI is a business intelligence software solution with data analytics and dashboard capabilities. It works to empower all individuals – from the business user to the developer – to visualize and analyze any data to make real-time, data-driven decisions that produce results. Our versatile BI platform and our unmatched support are just a couple of the reasons why Dundas BI is the #1 Business Intelligence platform, as rated by real users.

With our software, users don’t need to depend on multiple tools as Dundas BI has a variety of built-in functionalities, agile data flows adapted to the user's skills and fully open APIs. Dundas BI is popular for its comprehensive features such as dashboards, data visualization, reporting, mobile, analytics and integration.

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