Benefits and Insights

Why use Splunk?

Key differentiators & advantages of Splunk

  • Use Analytics to Drive Business: Users can gain continuous insights into their company to increase efficiency and uncover valuable insights. 
  • Optimize Operations: With this software, it’s easy to see operational bottlenecks that can hurt or hinder day-to-day activities. 
  • Track KPIs: Analytics software makes it easy to optimize and track key performance indicators and enhance business operations. 
  • Assess Variety: Through this tool, users can recognize variance in business operations before they can impact profits. 

Industry Expertise

Splunk serves a variety of companies across numerous industries, such as communications, healthcare and financial services. Major clients of Splunk include the Otto Group, Carnival, Asics, Rackspace, Aflac and more.

Key Features

  • Real-Time BA: Splunk analyzes and crunches data in real-time, ensuring insights are not only up-to-date, but timely as well. 
  • Unique Dashboard: The software enables users to quickly create and customize business dashboards to the product, and then share them across their enterprise. 
  • Device Diversity: Review and analysis of data can be handled on several different devices, ranging from tablet to phone and desktop. 
  • Incorporates Machine Data: The product incorporates data from many sources, not just human. It pulls data from software operations, APIs, diagnostic commands and more. 
  • Apps and Plugins: Splunk has a number of modular apps and plugins for its business analytics platform. Apps include Splunk DB Connect, Splunk App Stream, Splunk for Big Data and more. 
  • Analysis and Prediction: The product comes with advanced analytics collection, analysis and prediction features. 

Splunk Suite Support

Support, known as “Success Plans” are offered in four tiers for customers: Community, Base, Standard and Premium. Standard and Premium users will get a customer success manager attached to their account, who will help them troubleshoot issues. For standard users subscribing to higher storage tiers, CSM support and dedicated admin credits will also increase.
mail_outlineEmail: Users cannot email support at this time.
phonePhone: The company offers phone support for a number of countries and languages. Support is available 24x7 from the company, but only to Standard and Premium support customers. By visiting the “support and services” page, users can find a list of numbers for their geographical location.
schoolTraining: There are a few training options for the product. The Fundamentals course is free, and teaches the very basics of using the Splunk suite. The Fast Start classes are for power users and admins, and come in the form of five-day in-person training. Fast Start offers certifications, whereas Fundamentals courses do not.
local_offerTickets: The ticketing system is set up on a priority basis. P4 is the lowest level of priority, and P1 is the highest, most urgent level of priority. Base, Standard and Premium users can all file tickets, but Standard and Premium users will have larger time windows for filing tickets versus the Base subscribers.
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