What is Keatext?
Keatext is a simple but powerful customer feedback analysis app that helps you identify and act on the customer issues and trends impacting your business right now.
Benefits and Insights
Why use Keatext?
Key differentiators & advantages of Keatext
- Access customer feedback - Keatext can import and sync data from Salesforce and Zendesk through a connector app available in the AppExchange. Don’t use these CRMs? You can also import CSV data.
- Read customer feedback - Keatext uses natural language processing and machine learning technology to analyze all your customer verbatim and open-ended surveys, emails, product reviews, call center transcripts and more.
- Reveal what customers are talking about - Keatext reads your documents to find out what issues are mentioned and what people say about them. Important issues are those that come up frequently.
- Discover how satisfied they are - Keatext uses topic detection and sentiment analysis to understand what customers are saying about your products and services, and whether those comments are positive or negative.
- Learn more by filtering to focus results - With Keatext, you can narrow down a particular result to a specific region, age group, or product line. Or separate the in-store purchase process from the online one. You can also know who exactly mentioned a particular issue, when and on which tickets, so you can go back and find out more.
- Analyze impact and share findings - The data extracted by Keatext can be visualized in multiple formats: time series, bubble charts, column charts and more. Sharing the insights to be acted on with those that need to know is easy with drag-and-drop to create custom reports and one-click notifications.