Zachary Totah

Zachary Totah

As a Market Analyst and Team Captain at SelectHub, Zachary Totah develops articles for the CRM space and helps oversee processes and projects. He can’t help flavoring his content with personality and creativity. Probably because he’s an author at heart. When not wrestling his latest article into submission, he enjoys spending time with his wife and reading sci-fi/fantasy books. Fun facts: he loves watching Marvel movies, refuses to drink coffee and is an avid Colorado Avalanche fan.

Customer Lifecycle Management Software and CRM: A Comprehensive Comparison of the Difference Between CLM and CRM

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Do you ever feel confused when trying to figure out what type of software your business needs? You’re not alone. It can be a tricky world to navigate, especially when solutions — like CRM software and customer lifecycle management software — appear similar on the surface.

Yes, CLM and CRM systems both involve uploading and tracking a lot of customer data. They can have many of the same functions that help sales, marketing and customer service teams interact with leads and customers or document activities that happen in an e-commerce portal. But these two separate tools provide different specialties to help businesses evolve.

Zachary TotahCustomer Lifecycle Management Software and CRM: A Comprehensive Comparison of the Difference Between CLM and CRM
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Project Management Trends: PM Software in 2020 and Beyond

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Successful project management isn’t just about keeping your resources and tasks organized. In order to really stay ahead of the curve, you need to know about the latest project management software tools and techniques affecting the industry. That’s why we spoke to several experts to get their thoughts on the project management trends we’ll see in 2020 and the years to come.

Zachary TotahProject Management Trends: PM Software in 2020 and Beyond
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CRM Requirements Checklist and Evaluation Template Document

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Picking CRM software is one of the most important choices you’ll make for your business. However, it can feel like a high-stakes game of Russian Roulette. Many companies have a difficult time finding the right solution. It costs too much or doesn’t have the capabilities they need or can’t be customized to fit their processes. You can avoid all of this by starting your search the right way: identifying your CRM requirements.

Zachary TotahCRM Requirements Checklist and Evaluation Template Document
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HR Trends in 2020: The Future of Human Resource Management

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The last decade brought an avalanche of change to the HR industry and HR software in particular. The rise of artificial intelligence. The growth of the gig economy. The increased push towards greater diversity. And many other headline disruptors. As we turn the page into 2020 and a new decade, it’s only appropriate to look ahead for a glimpse of which HR trends will continue to drive transformation and which new trends will emerge to shape the future of work.

Zachary TotahHR Trends in 2020: The Future of Human Resource Management
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Talent Management Trends: The Intersection of People and Technology in 2020

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It feels like the HR industry has entered the realm of science fiction. Thanks to talent management software, we interact with chatbots, depend on AI applications to help source candidates, and train employees using virtual and augmented reality. But despite the digital disruption, managing your people has never been more important. We’ll explore the top talent management trends set to impact companies heading into 2020.

Zachary TotahTalent Management Trends: The Intersection of People and Technology in 2020
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CRM Automation: What It Is, What It Does and How It Can Benefit You

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CRM software has become almost legendary at this point. You’re probably familiar with the common benefits touted — data organization, improved sales performance, higher customer retention and so on. Well, you can add several more things to that list, thanks to CRM automation.

Zachary TotahCRM Automation: What It Is, What It Does and How It Can Benefit You
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The Best SME Accounting Software

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Imagine what would happen to your business if you woke up one day, started running through your balance sheet and discovered huge discrepancies. (Houston, we have a problem.) Accounting is a fundamental part of running a successful business, and accounting software for SMEs — small and medium-sized enterprises — can often mean the difference between business bang or bust. Use the right SME accounting software and everything runs like a well-oiled machine. Choose the wrong one, and you’ll break the bank — literally.

Zachary TotahThe Best SME Accounting Software
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Construction Management Trends: Tech Landscape for 2020 and Beyond

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“To boldly go where no one has gone before.” That famous line from Star Trek about venturing into new territory happens to be a fitting description of the changes moving through the construction industry, particularly when it comes to construction management trends as it relates to the overall landscape and construction management software.

Zachary TotahConstruction Management Trends: Tech Landscape for 2020 and Beyond
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How to Effectively Measure Employee Satisfaction

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How do you measure success at your company? A bunch of metrics might leap to mind — increased revenue, greater profit margins, more customers, enhanced productivity. Maybe even the extent to which your HR software supports your most precious asset: your people. But have you stopped to consider how employee satisfaction fits into the picture?

Zachary TotahHow to Effectively Measure Employee Satisfaction
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How to Create a Transportation Management System RFP

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We take a lot of things in life for granted. One the biggest is how much we depend on transportation management systems (TMS). TMS software enables shipping to happen in a streamlined fashion — which is how things like groceries get to your local supermarket on time.

Because the TMS is a crucial link in the supply chain, it’s important that you choose the right solution for your organization. One tool at your disposal is the transportation management system RFP.

Zachary TotahHow to Create a Transportation Management System RFP
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Manufacturing CRM Software And 7 Critical Benefits

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In the world of manufacturing, it might be tempting to think you don’t need CRM software. It’s only helpful for the marketing and sales pros right? After all, you have a lot of things to focus on as a manufacturer — production, distribution, the supply chain. But if a manufacturing CRM system isn’t on the list, you’re missing out on a world of opportunity.

Zachary TotahManufacturing CRM Software And 7 Critical Benefits
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10 LMS Features That Will Boost Your Employee Training ROI

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Do you remember the feeling? Walking down the aisle to “Pomp and Circumstance,” receiving your diploma and realizing your arduous college journey was complete. A mountaintop experience for sure. But our education doesn’t stop there. And one of the most important places we continue learning is the company where we work.

That’s why learning management systems — or LMS software — exist. Businesses large and small make use of various LMS features and benefits to provide current and onboarding employees with the training they need to excel in their jobs.

Zachary Totah10 LMS Features That Will Boost Your Employee Training ROI
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B2B vs B2C CRM: A Comprehensive Comparison of the Difference Between Them

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Customers are the heartbeat of any business. It’s critical to manage that relationship if you want to see long-term success. However, that doesn’t mean all CRM software is a good option. Why? Because B2B CRM software and B2C CRM software aren’t created equal.

As a CRM buyer, you need to distinguish between the capabilities of the two. They’re very different and do different things for an enterprise.

Zachary TotahB2B vs B2C CRM: A Comprehensive Comparison of the Difference Between Them
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Asana vs Jira: Which Project Management Software is the Winner?

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Welcome to the project management software arena. Today, Asana vs Jira will square off in a showdown to determine which PM tool deserves to stand in the winner’s circle.

With so many project management solutions on the market, finding the right one can feel as daunting as picking the winner of the Kentucky Derby. Our goal with this article is to equip you with the information you need to make an informed decision.

Zachary TotahAsana vs Jira: Which Project Management Software is the Winner?
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Project Management Scope and How to Leverage PM Software

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Tiffany has a big task on her plate — plan and oversee the launch of a new website for her client, Bob’s Better Burgers. The thing is, without proper planning, projects are a hard beast to tame. One minute they’re like a well-organized circus routine, with dozens of moving parts blending together and moving in harmony. Then one piece gets out of line and chaos descends.

That’s where using project management software and having project management scope is a life-saver. Want to prep for a project that’s a roaring success? Define the boundaries of the project to get an exact framework for what to include — and not include.

Zachary TotahProject Management Scope and How to Leverage PM Software
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How CRM CPQ Integration Can Drive Growth for Your Business

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Trends in the software world are like Star Wars fans — they’re everywhere. Over the past few years, CPQ (Configure, Price, Quote) has joined the party. Related to ERP systems and CRM software, CPQ solutions have bolted into the spotlight as a means for making sales teams more effective and productive. And one way to maximize the power of CPQ applications is by implementing CRM CPQ integration.

Zachary TotahHow CRM CPQ Integration Can Drive Growth for Your Business
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Employee Training Software: 7 Benefits You Can’t Afford to Ignore

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Wondering if you need employee training software? If so, you’re asking the wrong question. It’s not a matter of should you engage in web-based employee training, but how you can most effectively deliver that training. That’s where LMS software (Learning Management System) comes in.

Think about it this way: Have you considered the cost of not training your employees? The right employee training program (also known as eLearning software) allows you to streamline and improve the ways your organization prepares employees to excel in their jobs, as well as provides necessary education to ensure employees comply with industry standards.

Zachary TotahEmployee Training Software: 7 Benefits You Can’t Afford to Ignore
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The Big CRM Feature Comparison Chart and Matrix

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Knowing which features are most important in CRM software (customer relationship management) can seem like an uphill battle. So many vendors, so many features, so many choices. How can you know what to prioritize?

We get it. It’s a challenging process, and understanding what CRM features will best meet your needs and fit all of your company’s requirements is no small task. If you’re feeling lost, we wrote this article — complete with a handy CRM comparison chart — for you.

Zachary TotahThe Big CRM Feature Comparison Chart and Matrix
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