Many companies still don’t know a lot about field force automation. It’s a fairly new enterprise resource that’s helping field service businesses to be more efficient and productive by capturing more data than ever before. Having an understanding of what field force automation is — and how to use it effectively — can help business leaders enhance the customer experience, improve revenue and empower their field workers.
Field force automation is revolutionizing how people work in the 21st century. By bringing specific data to the point of use, these types of field service management software and solutions provide workers and managers with more tools at their fingertips and makes them more capable ambassadors of their brands by taking field service and turning it into an automated, mechanized machine.