So you’re looking to implement a CRM software (Customer Relationship Management) solution for your business. That’s great! But first, you need to determine the CRM scope of the solution you’ll be implementing. Defining the scope of CRM projects means figuring out which areas of your business need to be included in the CRM implementation plan. Before any CRM initiative begins, scoping is essential to establish what the effort will and will not cover, as well as to prevent feature creep and project bloating. Follow the steps below to properly define the scope for your next CRM project.