Bergen Adair

Bergen

Bergen Adair is a Market Analyst at SelectHub who writes content on CMMS, EAM, facility management and business analytics. She has had a love of the written word since she started reading voraciously at three years old, and studied creative writing at Colorado State University and Swansea University. In her free time she's usually reading (or napping) in a hammock, hiking with her dog, or listening to horror and true crime podcasts.

How to Define The Scope of CRM

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So you’re looking to implement a CRM software (Customer Relationship Management) solution for your business. That’s great! But first, you need to determine the CRM scope of the solution you’ll be implementing. Defining the scope of CRM projects means figuring out which areas of your business need to be included in the CRM implementation plan. Before any CRM initiative begins, scoping is essential to establish what the effort will and will not cover, as well as to prevent feature creep and project bloating. Follow the steps below to properly define the scope for your next CRM project.

Bergen AdairHow to Define The Scope of CRM
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IBM Maximo vs SAP: Which EAM Software Is The Winner?

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Flaunting your assets can have several meanings — but it remains true that to flaunt them, you’ve got to take care of them! In business, you also have to manage those assets in order to maintain their value and keep them up and running. Luckily, you don’t have to work hard to keep them working when you use enterprise asset management software.

Bergen AdairIBM Maximo vs SAP: Which EAM Software Is The Winner?
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IoT Analytics: How to Bring Even More Power to Your Business

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The internet of things, one of the buzziest buzzwords of our time, envisions a vast network of interconnected devices — from those in our homes to the ones in our pockets. But if we think about it, companies aren’t using the internet of things (IoT) just for fun gadgets. It’s actually serving many businesses and changing the way they work. IoT analytics have enabled a whole new world of business intelligence tools that speak to each other and to you in order to make your life smarter, faster and easier.

This article will explore the possibilities that can be pursued when business intelligence and the IoT collide. We’ll break down this buzzword, highlight a couple examples of businesses that have made the leap to combining advanced analytics and the IoT. We will also lay out the benefits and some highlights of the wide world of IoT analytics.

Bergen AdairIoT Analytics: How to Bring Even More Power to Your Business
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Benefits of CMMS Software: Understanding CMMS Advantages And Disadvantages

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In the modern era of voice-recognition virtual assistants, self-driving cars and smartphones, it makes no sense to be doing something as crucial as maintenance manually. Luckily, there’s software for that! Let’s look at the advantages and disadvantages of CMMS software (Computerized Maintenance Management System), so you have a clear understanding of the benefits of CMMS.

Bergen AdairBenefits of CMMS Software: Understanding CMMS Advantages And Disadvantages
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Enterprise Asset Management Checklist And System Requirements Template

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There’s nothing more important to a business than managing its assets, and we know it can be overwhelming to tackle. Enterprise asset management software (EAM) undertakes this task so you can get back to the business of running your business.  If you’re considering purchasing an EAM platform, it’s crucial to know what to expect from EAM vendors and to know exactly which features you need. We’ve made this helpful asset management checklist and system requirements to help you in your selection process.

Bergen AdairEnterprise Asset Management Checklist And System Requirements Template
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Best Sales CRM Software for Sales Teams

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CRM software is a marketer thing — or is it? This common misconception is two things: not true, and hurting your business. That being said, not all CRMs are equally useful to your sales reps as they are to your marketing teams. So we compiled a list of the best sales CRM software to help you make informed decisions that will help you make your customers, sales teams and marketing one big happy family.

Bergen AdairBest Sales CRM Software for Sales Teams
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Infor CRM vs Salesforce Sales Cloud: Which CRM Is The Winner?

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Micromanaging your business’ relationships with individual customers is so 2008. Customer relationship management (CRM) software has been making marketers, sales teams, and managers’ lives easier for years. Today we have a faceoff between two industry giants to help you determine which CRM system is best for your business. Salesforce and Infor CRM are two of the best options on the market, offering a wide array of helpful functionalities to their users.

We’ve created this introductory Infor vs Salesforce comparison chart to help make your decision a little easier.

Bergen AdairInfor CRM vs Salesforce Sales Cloud: Which CRM Is The Winner?
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AdvancedMD vs CareCloud: Which Practice Management Software Is The Winner?

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Medicine has come a long way in the past few decades — but plenty of offices are still using pen and paper practice management solutions! You need a system that’s going to improve your workflow and streamline the patient care process. Two systems that excel at this are AdvancedMD and CareCloud, two popular medical practice management solutions. It’s tough to figure out which one will truly match the requirements your office needs, so we compare AdvancedMD vs CareCloud to break their features down side-by-side.

Bergen AdairAdvancedMD vs CareCloud: Which Practice Management Software Is The Winner?
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Fixed Asset Management Software: System Features and Requirements

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The ability to effectively track assets is essential for any company, no matter its size or the industry in which it operates. Every company that has fixed assets such as machines and equipment needs to ensure these assets operate properly. But managing fixed assets without a reliable system in place can have dire consequences. Assets that aren’t properly managed can go missing or get damaged without anyone noticing until it’s too late. That’s where fixed asset management software (also known as eam software) comes in. We’ve compiled a comprehensive fixed asset management features list to help you understand the purpose of fixed assets software and choose the right system with confidence.

Bergen AdairFixed Asset Management Software: System Features and Requirements
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Open Source Facility Management Software: Pros and Cons

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Managing your facilities is a task that can be challenging, especially in the increasingly technologically advanced era we live in. As you probably know, there is a wide range of facility management software solutions that have risen to meet this challenge, and come in an equally wide range of development options. One that might be especially appealing is open source facility management software. This article will investigate what makes facility management software open source, the benefits and drawbacks to open source facilities management and how to select an facilities management solution.

Bergen AdairOpen Source Facility Management Software: Pros and Cons
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What is Enterprise Performance Management Software?

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Improving operational performance has a direct effect on the financial performance of any business. The vital link of operational data generated from service, sales, support and production workflows to the machinery and production team levels are now possible thanks to enterprise performance management software (EPM). But what is EPM software? How is it different from corporate performance management (CPM), financial planning management (FPM) or business planning management (BPM)? Is it different at all? Where is EPM going in the near future? This article will answer these questions and many more.

Bergen AdairWhat is Enterprise Performance Management Software?
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Descriptive vs Predictive vs Prescriptive vs Diagnostic Analytics

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We live in an age dominated by digital content. The volume of data modern enterprises have to process, interpret, and reconfigure on a regular basis is nothing short of massive. To handle this influx of information, many businesses are turning to business intelligence tools such as diagnostic, descriptive, predictive and prescriptive analytics. This article will dive into the differences between them and explain when each is useful, as well as how to select the right analytics solution for your business.

Bergen AdairDescriptive vs Predictive vs Prescriptive vs Diagnostic Analytics
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BI/DW: What is Business Intelligence and Data Warehousing?

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There tends to be some confusion in the industry concerning the differences between business intelligence tools (BI) and data warehousing (DW). Some people conflate them into a single term – BIDW (Business Intelligence/Data Warehouse) – and consider them to fundamentally be the same thing. Others consider them separate software categories.

As with many conflicts, the truth depends upon your point of view. This article will break down the similarities and differences between data warehouse vs business intelligence, examine the capabilities of BIDW software and explain how to select a BIDW solution.

Bergen AdairBI/DW: What is Business Intelligence and Data Warehousing?
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CPM vs BI: A Comprehensive Comparison of the Difference Between Them

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One of the main keys to success is understanding how effective your business processes are. We’re not just talking about the ones that revolve around your main revenue stream — we’re talking every single one of your processes, from recruiting to marketing to supply chain management. In order to gain insights into the performance of these processes, businesses use two types of software: corporate performance management (CPM) and business intelligence (BI). What the average person doesn’t know, however, is what actually differentiates CPM vs BI. So let’s explore their similarities, their differences and which might be right for you.

Bergen AdairCPM vs BI: A Comprehensive Comparison of the Difference Between Them
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How to Improve Operations and Maintenance With CMMS

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An O&M (operations and maintenance) program is made up of an interconnected ecosystem of training, management, budgeting, maintenance and business practices that work together to run an organization. It involves the day-to-day operational activities necessary for a facility to function and for the workers inside it to perform their tasks. This guide will investigate the goals of operational maintenance plans, explain the scope of O&M, outline some best practices for creating an O&M plan for your organization and explore how CMMS software (computerized maintenance management) can elevate your maintenance operations.

Bergen AdairHow to Improve Operations and Maintenance With CMMS
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Plant Maintenance Software Systems vs CMMS: A Comprehensive Breakdown of These Solutions

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Contrary to what many white-collar workers may believe, maintenance workers have incredibly tough jobs working with a variety of complex machines, properties and clients. To help these technicians get their jobs done faster and more effectively, software was introduced to the industry. Since then, computerized maintenance management systems (CMMS) and plant maintenance software have both helped create safer and more efficient facilities. But how do you know which of these two kinds of maintenance and management solutions you need? This article will break down the differences between plant maintenance management and CMMS to help you make the best choice for your business.

Bergen AdairPlant Maintenance Software Systems vs CMMS: A Comprehensive Breakdown of These Solutions
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Open Source Business Intelligence Tools: Pros and Cons in 2019

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Business intelligence tools are quickly becoming a necessity in the world of data, commerce and software. BI tools organize data, create visualizations, promote collaboration and make data literacy accessible to all employees. But there are so many different types of BI software that it can be hard to keep them straight. This article will explain specifically open source BI tools, the pros and cons of open source as opposed to closed, and how to select your own open source business intelligence tools.

Bergen AdairOpen Source Business Intelligence Tools: Pros and Cons in 2019
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Building a Successful Business Intelligence Strategy

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If you’ve ever discussed how you can gain greater insight into your processes, you’ve likely heard of business intelligence tools, also known as BI. But what does BI do exactly? How is it helpful? How can you make sure you set yourself up for success when using it? This article aims to answer those questions and more when it comes to how to build a successful business intelligence strategy. So let’s get started.

Bergen AdairBuilding a Successful Business Intelligence Strategy
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Cloud CMMS: Benefits of and Recommendations for Web-Based Solutions

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Author Tom Robbins may have said it best: “There’s birth, there’s death, and in between there’s maintenance.” For businesses in asset-heavy industries, routine maintenance is the most necessary of evils. But it doesn’t have to be. Cloud CMMS software can take some of that burden off your shoulders. Read on to learn more about the benefits of web-based CMMS software.

Bergen AdairCloud CMMS: Benefits of and Recommendations for Web-Based Solutions
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How Your Organization Can Leverage Social Media for Business Intelligence

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Facebook and Twitter and ‘Gram — Oh my! In the modern era, it’s almost unheard of for businesses not to have a social media presence. Typically this presence is used to bring awareness to your organization, service or product, but social media can do a lot more than just spread the word. Social media business intelligence is rising to a place of power alongside other business intelligence tools that could change your business for the better. Read on to find out how you can put your social media to work!

Bergen AdairHow Your Organization Can Leverage Social Media for Business Intelligence
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