[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Augmented Reality Software](https://www.selecthub.com/c/augmented-reality-software/) \> [Remote Assist](https://www.selecthub.com/p/augmented-reality-software/remote-assist/) \> Remote Assist vs Dynamics 365 Guides 

#  Remote Assist vs Dynamics 365 Guides 

 Last Updated: June 8th, 2026 

Our analysts compared [Remote Assist](https://www.selecthub.com/p/augmented-reality-software/remote-assist/) vs [Dynamics 365 Guides](https://www.selecthub.com/p/augmented-reality-software/dynamics-365-guides/) based on data from our 400+ point analysis of [Augmented Reality Software](https://www.selecthub.com/c/augmented-reality-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Augmented Reality Software&cta=augmented-reality-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

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[![Remote Assist Software Tool](https://cdn.selecthub.com/products/7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f/resources/normal/logo.png?1732163658)](https://www.selecthub.com/p/augmented-reality-software/remote-assist/)

Remove Add to Compare 

[![Dynamics 365 Guides Software Tool](https://cdn.selecthub.com/products/09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a/resources/original/logo.svg?1774379009)](https://www.selecthub.com/p/augmented-reality-software/dynamics-365-guides/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Augmented+Reality+Software&product%5Fname=Remote%2BAssist&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f%2Fresources%2Fnormal%2Flogo.png%3F1732163658) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Augmented+Reality+Software&product%5Fname=Remote%2BAssist&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f%2Fresources%2Fnormal%2Flogo.png%3F1732163658) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Augmented+Reality+Software&product%5Fname=Remote%2BAssist&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f%2Fresources%2Fnormal%2Flogo.png%3F1732163658&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Augmented+Reality+Software&product%5Fname=Remote%2BAssist&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f%2Fresources%2Fnormal%2Flogo.png%3F1732163658&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Augmented+Reality+Software&product%5Fname=Dynamics%2B365%2BGuides&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a%2Fresources%2Foriginal%2Flogo.svg%3F1774379009) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Augmented+Reality+Software&product%5Fname=Dynamics%2B365%2BGuides&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a%2Fresources%2Foriginal%2Flogo.svg%3F1774379009) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Augmented+Reality+Software&product%5Fname=Dynamics%2B365%2BGuides&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a%2Fresources%2Foriginal%2Flogo.svg%3F1774379009&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Augmented+Reality+Software&product%5Fname=Dynamics%2B365%2BGuides&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a%2Fresources%2Foriginal%2Flogo.svg%3F1774379009&price=2) 

###  Products Insights

 Overall Rating Comparison

[ Analyst Rating  77 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (17 Reviews) ](#user-sentiment-section) 

[ Analyst Rating  77 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (15 Reviews) ](#user-sentiment-section) 

 Price Starts From

$65/User, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Remote Assist&category=Augmented Reality Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/7850e0be9549edeb7b9746e02e4229ae-2005dc6e69cae13b304452f335c4041f/resources/normal/logo.png?1732163658) 

$65/User, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Dynamics 365 Guides&category=Augmented Reality Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/09ec0f40d1fec53253882a9f9f913cbd-3166077c59af8b87054d17021827e72a/resources/original/logo.svg?1774379009) 

 Pros

 What we like about Remote Assist and Dynamics 365 Guides:

**Reduced Downtime:** Remote assistance tools can connect technicians with experts quickly, enabling faster problem resolution and minimizing equipment downtime.

**Improved Training:** AR-powered visual guidance enhances training effectiveness by providing technicians with real-time, on-site support from experienced personnel.

**Enhanced Safety:** Remote assistance allows experts to guide technicians through potentially hazardous procedures from a safe distance, reducing risks.

**Intuitive Instructions:** Dynamics 365 Guides excels at delivering easy-to-follow holographic instructions, guiding technicians through complex procedures in a visual and intuitive manner, as if having an expert by their side.

**Reduced Errors:** By providing clear, step-by-step instructions within the technician's field of view, the software minimizes errors, especially in critical or high-risk tasks, leading to improved accuracy and reduced rework.

**Faster Training:** Dynamics 365 Guides accelerates the learning curve for new hires and reduces the time it takes for experienced workers to learn new procedures or equipment, leading to a more efficient and adaptable workforce.

 Cons

 What we dislike about Remote Assist and Dynamics 365 Guides:

**Technical Difficulties:** Remote assistance heavily relies on a stable internet connection, which can be a challenge in areas with poor connectivity, leading to session disruptions or delays in real-time support.

**Security Risks:** Allowing remote access to devices, even for support, inherently increases the risk of data breaches if the connection is not properly secured or if the software used has vulnerabilities.

**Limited Physical Interaction:** Some complex hardware issues require physical manipulation to diagnose and fix, which remote assistance software can't address, necessitating an on-site technician visit.

**Usability Challenges:** Some users have reported a steep learning curve, especially for those unfamiliar with augmented reality concepts, making initial adoption challenging.

**Technical Issues:** Occasional performance problems and software glitches have been reported, which can disrupt workflows and cause frustration for users.

**Limited Customization:** While Dynamics 365 Guides offers some customization options, users have expressed a desire for greater flexibility in tailoring the software to their specific industry needs.

###  Our Review

 Is getting remote assistance a remote possibility? User reviews of Microsoft Remote Assist over the last year have been largely positive, with many praising its ability to seamlessly blend augmented reality with remote collaboration. Users rave about the intuitive interface, highlighting how easy it is to use even for non-technical colleagues, much like explaining a complex concept using clear and concise language. A standout feature is the spatial anchoring, which allows users to place annotations that stay fixed to objects in the real world, even as the camera moves, similar to how a GPS system keeps track of your car's location even when you turn. This feature has been lauded for its effectiveness in guiding technicians through complex repairs. However, some users have pointed out that the software's reliance on a stable internet connection can be a drawback, especially in areas with spotty coverage, much like trying to have a conversation with constant interruptions. Additionally, while Remote Assist integrates well within the Microsoft ecosystem, some users have expressed a desire for smoother integration with third-party platforms, akin to wishing for a universal adapter that works seamlessly with all devices. Despite these minor drawbacks, the overwhelming sentiment is that Remote Assist is a powerful tool that significantly improves communication and efficiency in remote assistance scenarios. Its ability to provide clear visual guidance, coupled with its user-friendly design, makes it particularly well-suited for industries that rely heavily on visual communication and real-time problem-solving, such as manufacturing, healthcare, and field services. Think of it as having an expert looking over your shoulder, providing step-by-step instructions, no matter where you are in the world. 

 Show more 

 Is Dynamics 365 Guides the 'guide' you need to navigate the world of augmented reality training? User reviews from the last year suggest that while Dynamics 365 Guides offers a solid foundation for AR training, it might not be the most intuitive or feature-rich option available. Users appreciate its integration with other Microsoft products, making it relatively simple to implement if you're already using the Microsoft ecosystem. The drag-and-drop interface for creating guides is also seen as a plus, allowing users with minimal technical expertise to develop basic training materials. However, users often point out limitations in the software's functionality. For instance, the inability to create complex branching scenarios or incorporate interactive elements beyond basic instructions is a common complaint. This lack of flexibility can be a dealbreaker for companies looking to create engaging and dynamic training experiences. Additionally, while the software integrates well with Microsoft products, it lacks robust support for third-party integrations, limiting its versatility. Dynamics 365 Guides seems best suited for businesses already invested in the Microsoft ecosystem and seeking a simple, cost-effective solution for basic AR training. However, companies requiring more advanced features, customization options, or broader integration capabilities might find other platforms like Help Lightning or Amazon Sumerian to be more suitable. 

 Show more 

###  Analyst Rating Summary

 Overall Scores

 Based on the research and analysis by SelectHub's team of research analysts, Remote Assist has an analyst rating of 77\. By comparison Dynamics 365 Guides has an analyst rating of 77\. 

 77 

 77 

 Features Comparison

**Collaboration**  
 Connects multiple users in a virtual environment, fostering real-time collaboration and enhancing communication for tasks like design reviews or remote assistance. 

 96 

 100 

**Platform Capabilities**  
 Provides essential tools and frameworks that streamline AR development, enabling cross-device compatibility and expanding the reach of AR applications. 

 87 

 94 

**User Interaction**  
 Intuitive user interaction methods, such as gestures and voice commands, enhances engagement and makes AR experiences more accessible and natural for diverse users. 

 95 

 100 

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Augmented Reality Software) 

 Strengths

 The best features of Remote Assist and Dynamics 365 Guides as judged by user reviews and analyst validation. 

Integrations and Extensibility

Security

Collaboration

User Interaction

Platform Capabilities

Collaboration

User Interaction

Platform Capabilities

Integrations and Extensibility

Security

###  Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Augmented Reality Software) 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Collaboration**   
Connects multiple users in a virtual environment, fostering real-time collaboration and enhancing communication for tasks like design reviews or remote assistance. 

100%

0%

0%

100%

0%

0%

**Platform Capabilities**   
Provides essential tools and frameworks that streamline AR development, enabling cross-device compatibility and expanding the reach of AR applications. 

90%

0%

10%

90%

10%

0%

**User Interaction**   
Intuitive user interaction methods, such as gestures and voice commands, enhances engagement and makes AR experiences more accessible and natural for diverse users. 

100%

0%

0%

100%

0%

0%

**Visualization And Object Manipulation**   
Overlays digital content onto the real world, allowing users to interact with virtual objects and visualize complex data in 3D for improved understanding. 

88%

0%

12%

82%

0%

18%

**Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Augmented Reality Software) 

###  Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Augmented Reality Software) 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integrations And Extensibility**   
Connects AR software with other systems and data sources, expanding functionality and enabling seamless workflows across diverse applications. 

100%

0%

0%

86%

14%

0%

**Security**   
Protects user data and maintains the integrity of AR applications, ensuring privacy and preventing unauthorized access or manipulation of sensitive information. 

100%

0%

0%

83%

17%

0%

**Requirements Summary** Of typical requirements, 70.2% are fully supported out of the box by Remote Assist including Integrations And Extensibility, Security and Collaboration. Dynamics 365 Guides supports 78.7% and excels at Collaboration, User Interaction and Visualization And Object Manipulation. Remote Assist has an analyst rating of 77 and a user sentiment rating of 'great' based on 17 reviews, while Dynamics 365 Guides has an analyst rating of 77 and a user sentiment rating of 'excellent' based on 15 reviews. 

###  User Sentiment Summary

 Remote Assist has a user sentiment rating of 82 based on 17 reviews. Dynamics 365 Guides has a user sentiment rating of 96 based on 15 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 17 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 15 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 82%

of users recommend this product

 Remote Assist has a 'great' User Satisfaction Rating of 82% when considering 17 user reviews from 1 recognized software review sites.

 96%

of users recommend this product

 Dynamics 365 Guides has a 'excellent' User Satisfaction Rating of 96% when considering 15 user reviews from 1 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.1** (17) 

**4.8** (15) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

No awards.

 Dynamics 365 Guides stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Remote Assist Alternatives](https://www.selecthub.com/augmented-reality-software/remote-assist/alternatives/) 

[ Dynamics 365 Guides Alternatives](https://www.selecthub.com/augmented-reality-software/dynamics-365-guides/alternatives/) 

###  Screenshots

![Screenshots]() 

![Screenshots]() 

###  Key Features

* **Real-Time Video Sharing:** Facilitates live video communication between remote experts and on-site workers, allowing for immediate visual collaboration.
* **Augmented Reality Annotations:** Enables users to overlay digital annotations on real-world objects, providing clear guidance and instructions.
* **Cross-Platform Compatibility:** Supports various devices and operating systems, including smartphones, tablets, and AR headsets, ensuring flexibility in usage.
* **3D Spatial Mapping:** Utilizes advanced spatial recognition to create a 3D map of the environment, enhancing the accuracy of AR annotations.
* **Secure Data Transmission:** Employs encryption protocols to ensure that all communications and data transfers are secure and protected from unauthorized access.

 read more... 

* **3D Holographic Instructions:** Provides step-by-step guidance using 3D holograms to enhance understanding and execution of complex tasks.
* **Hands-Free Operation:** Utilizes Microsoft HoloLens for a hands-free experience, allowing users to follow instructions without interrupting their workflow.
* **Integration with Dynamics 365:** Seamlessly connects with other Dynamics 365 applications, enabling data sharing and process automation across platforms.
* **Customizable Content:** Allows users to create and modify guides to fit specific operational needs, ensuring relevance and accuracy in instructions.
* **Real-Time Data Capture:** Collects data during task execution, providing insights into performance and areas for improvement.

 read more... 

###  Top Alternatives in Augmented Reality Software 

[  AR Genie ](https://www.selecthub.com/p/augmented-reality-software/ar-genie/) [  Dynamics 365 Guides ](https://www.selecthub.com/p/augmented-reality-software/dynamics-365-guides/) [  Glartek ](https://www.selecthub.com/p/augmented-reality-software/glartek/) [  Help Lightning ](https://www.selecthub.com/p/augmented-reality-software/help-lightning/) [  Librestream ](https://www.selecthub.com/p/augmented-reality-software/librestream/) [  Plutomen ](https://www.selecthub.com/p/augmented-reality-software/plutomen/) [  Remote Eye ](https://www.selecthub.com/p/augmented-reality-software/remote-eye/) [  SERVICE AR ](https://www.selecthub.com/p/augmented-reality-software/service-ar/) [  SightCall ](https://www.selecthub.com/p/augmented-reality-software/sightcall/) [  Streem ](https://www.selecthub.com/p/augmented-reality-software/streem/) [  TeamViewer Frontline ](https://www.selecthub.com/p/augmented-reality-software/teamviewer-frontline/) [  VSight ](https://www.selecthub.com/p/augmented-reality-software/vsight/) [  Vuforia Chalk ](https://www.selecthub.com/p/augmented-reality-software/vuforia-chalk/) [  XMReality ](https://www.selecthub.com/p/augmented-reality-software/xmreality/) [  Zoho Lens ](https://www.selecthub.com/p/augmented-reality-software/zoho-lens/) 

###  Head-to-Head Comparison

![Remote Assist Software Tool]() 

![Dynamics 365 Guides Software Tool]() 

[Remote Assist VS Dynamics 365 Guides](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-dynamics-365-guides/) 

![Remote Assist Software Tool]() 

![Glartek Software Tool]() 

[Remote Assist VS Glartek](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-glartek/) 

![Remote Assist Software Tool]() 

![Help Lightning Software Tool]() 

[Remote Assist VS Help Lightning](https://www.selecthub.com/augmented-reality-software/help-lightning-vs-remote-assist/) 

![Remote Assist Software Tool]() 

![Librestream Software Tool]() 

[Remote Assist VS Librestream](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-librestream/) 

![Remote Assist Software Tool]() 

![Remote Eye Software Tool]() 

[Remote Assist VS Remote Eye](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-remote-eye/) 

![Remote Assist Software Tool]() 

![SightCall Software Tool]() 

[Remote Assist VS SightCall](https://www.selecthub.com/augmented-reality-software/sightcall-vs-remote-assist/) 

![Remote Assist Software Tool]() 

![Streem Software Tool]() 

[Remote Assist VS Streem](https://www.selecthub.com/augmented-reality-software/streem-vs-remote-assist/) 

![Remote Assist Software Tool]() 

![TeamViewer Frontline Software Tool]() 

[Remote Assist VS TeamViewer Frontline](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-teamviewer-frontline/) 

![Remote Assist Software Tool]() 

![VSight Software Tool]() 

[Remote Assist VS VSight](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-vsight/) 

![Remote Assist Software Tool]() 

![Vuforia Chalk Software Tool]() 

[Remote Assist VS Vuforia Chalk](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-vuforia-chalk/) 

![Remote Assist Software Tool]() 

![XMReality Software Tool]() 

[Remote Assist VS XMReality](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-xmreality/) 

![Remote Assist Software Tool]() 

![Zoho Lens Software Tool]() 

[Remote Assist VS Zoho Lens](https://www.selecthub.com/augmented-reality-software/remote-assist-vs-zoho-lens/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[ Build Your Requirements](https://pmo.selecthub.com/software-requirements/?category=Augmented%20Reality%20Software&campaign%5Fname=Augmented%20Reality%20Requirements)

![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Augmented%20Reality%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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