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Benefits and Insights

Why use Oracle ERP Cloud?

Key differentiators & advantages of Oracle ERP Cloud

  • Process Centralization: Oracle ERP centralizes a range of important workflows such as procurement, risk management, financial management and reporting. By connecting these departments, processes can be streamlined, and visualization can be improved. 
  • Workflow Visualization: This program enables visualization of internal tasks. For example, users can utilize dashboards that provide information on narrative and regulatory reporting processes. Account balances can also be viewed in real time. 
  • Improved Productivity: Oracle ERP can increase employee productivity by streamlining tasks to free up staff time for other matters. For example, the program can make the process of developing long-run forecasts easier, therefore giving employees space in their schedules to deal with other tasks. 
  • Integration: This tool can integrate with programs such as Microsoft Project and Microsoft Excel to improve processes. These specific integrations are often used to improve project visibility. 
  • Compliance: The program contains compliance and reporting standards through its risk management function. It complies with SOX and COSO 2013 among other regulations. 

Industry Expertise

Oracle ERP serves companies in a range of business sectors. However, the Oracle website does mention specific functionality for organizations in the financial services, healthcare, education, manufacturing and retail industries that might prove especially helpful.

Key Features

  • Financials: The Financial Cloud contains basic accounting functions such as general ledger, accounts payable and accounts receivable. It also includes more advanced features including contract and performance obligations, payment management and project and travel integration. The tool provides visualization features that allow users to look at account balances in real time. 
  • Procurement: The procurement feature allows users to automate the procure-to-pay process. It also contains self-service functionality that enables employees to make their own purchases from approved suppliers. The program can effectively manage supplier negotiations through tools such as real-time negotiation monitoring and sourcing consistency. 
  • Project Portfolio Management: Oracle ERP contains the ability to manage project finances and project execution. It enables users to conduct project cost accounting that connects to assets, procurement and financials. The feature integrates with tools such as Microsoft Project and Microsoft Excel to provide greater visibility of project status. It can also help users find and allocate project resources in a best-fit manner. 
  • Risk Management: The system contains Segregation of Duties (SoD) features that adhere to best industry practices. User access can be monitored at more than 6,000 access points across the program. The risk management tool also ensures compliance with different regulations, such as SOX and COSO 2013. 
  • Enterprise Performance Management: The EPM tool contains connected planning, comprehensive financial closing, narrative reporting and enterprise data management. Specific capabilities include the development of long-range forecasts, account reconciliation and enterprise data governance. The system also contains dashboards where users can manage narrative and regulatory reporting to meet internal and external requirements. 

Oracle ERP Cloud Suite Support

Oracle ERP users can obtain support online and through the phone. A variety of training options are available both online and in-person to adhere to different customer needs.

mail_outlineEmail: Customers can receive online support through the My Oracle Support website.
phonePhone: Support phone numbers vary based on a customer’s geographic location. Users located in the United States can dial 1-800-223-1711 for technical and nontechnical assistance.
schoolTraining: Oracle offers a range of training options through Oracle University. The platform offers learning subscriptions, training on-demand, live virtual classes, self-study classes and Oracle Guided Learning. Classroom training and private events courses are also available as an in-person training option.
local_offerTickets: Oracle ERP customers can open tickets online through My Oracle Support. They can also discuss technical issues with a representative via phone.

Oracle ERP Cloud Reviews

Average customer reviews & user sentiment summary:

671 reviews

82%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Project Management: Almost all reviewers indicated that the system provides robust financial management and accounting capabilities, as noted by over 90% of users who referred to it in their review.
  • Reporting: It provides extensive reporting capabilities, as stated by 65% of reviewers who mentioned reports.
  • Project Management: It provides powerful project management capabilities, as specified by 75% of reviewers who mentioned the functionality.
  • User-Friendly: Though there were mixed reviews, over 50% of reviews mentioning user-friendliness were in favor of Oracle ERP Cloud.
  • Scalability: Almost 90% of reviewers were satisfied with the scalability offered by Oracle ERP, allowing them to add new users as needed.

Cons

  • Bugs: Of the users who mentioned bugs and system maintenance in their reviews, 71% had a negative experience with system downtime and bugs.
  • Support: Oracle support has room for improvement, with 74% of users that mentioned customer support in the reviews expressing grievances or issues.
  • Customization: Customizations and configurations are difficult to complete without IT teams intervention, resulting in 71% of users leaving negative reviews.
  • Cost: The cost of Oracle ERP Cloud is high, according to 89% of reviewers.

Researcher's Summary:

Oracle ERP Cloud is a robust solution that provides business insights, scalability to add users and an intuitive user experience. However, support, bugs, cost and customization posed issues for users. It’s recommended to prepare for the latter before implementing this system.

User Sentiment i

Based on 671 reviews:

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